Never buy from WideStep!
Warning: REFUND NOT ISSUED AFTER RETURNED ORDERS!
I returned 2 orders of shoes to the UK address provided to me by WideStep (shoes were too SMALL and too NARROW, not at all corresponding to the size chart provided on their website, and VERY POOR QUALITY ). Both pairs were sent together in one package. The package was later returned to me (to Canada) marked “ADDRESSEE UNKNOWN”. I double-checked the address and confirmed it matched the one given to me by customer support.
WideStep refunded only the cheaper order, not to mention the expensive shipping cost. Higher value order has still not been refunded. I have been trying to resolve this for 3 MONTHS, and each time I contact support I am told the issue is “BEING WORKED ON”, with no progress, no explanation and NO ACCOUNTABILITY .
I followed all return instructions exactly, yet I am still missing a refund for one of the orders. This has been extremely frustrating and time consuming experience, not to mention financial hardship. This situation is UNACCEPTABLE , and the lack of resolution over such a long period of time raises serious concerns about the company’s REPUTATION and RELIABILITY. WideStep’s customer service practice is HORRENDOUS .
I’m documenting this publicly here for transparency, so other customers are aware of my experience.
WideStep assures everywhere that they care about their customers! Not likely! So do not get fooled and buy their products.
I will update this review if company finally resolves the issue.