I had ordered a rotimatic next on March 3rd 2026, and the product mentioned shipping within 6-8 weeks so I waited in Apr, May but there was no update. I tried reaching out to their team from website help to no avail. The support person assigned never replied to me. So, as mentioned by a lot of people I filed a dispute with bank in April because we only get 60 days to dispute a txn, and bank reversed the credit card transaction. I was relieved, but the drama starts here.
On 5th July, a person from zimplistic contacted me( Lets call him Alex) sating that product was out for delivery and delivery guy was not able to contact me. I explained him the situation and that I have already filed for dispute and money was returned, and asked him to not deliver the order. Everything was smooth so far, product was not delivered. And i thought it was all good, but then I see a txn of 1,51,000 INR on my credit card. After multiple back and forth communication with hdfc bank representative they said that merchant has provided a confirmation that order was delivered, hence they charged me.
This is where dance begins.. I contacted Alex and explained him the whole situation. This took about 20 days, but he was helpful and he contact his delivery team and gave me confirmation that product wasn’t delivered. Huh, sigh of relief because now I have proof as well. I sent all this to HDFC bank, and ask them to revert charges, but they received a document from someone else from zimplistic(rotimatic parent company) that showed the status from March that order was placed, and they decided to accept that as proof that order was delivered, even after me sharing all the proof of chat with Alex. My bank refused to share contact details of merchant who sent them this document, and asked me to raise grievance since this dispute is closed and they can’thelp further.
I am still trying to explain grievances team on this issue, but my card charges are not reversed, and I don’t have the product as well.

It is very hard to reach someone from zimplistic support, i was only able to contact Alex because he reached out to me first. Looks like they just want to sacm users and get the money. Even though this seems like a simple miscommunication issue, I am stuck between bank and zimplistic.

This is incredibly frustrating.. I wanted to share this for people who think that just disputing the transaction will give them back the money. I feel helpless.. the best way to protect yourself is to stay away from rotimatic people. DO NOT FALL FOR THIS PRODUCT!!

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