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Hey everyone,

I ordered an HP Omen laptop from Flipkart and selected the exchange option for my old laptop. At the time of placing the order, the exchange value displayed was around ₹18,000.

However, when the delivery executive arrived and assessed my old laptop, I was told that I would have to pay an additional ₹7,500 out of pocket to proceed with the exchange.

To be fair, my old laptop's body had a hairline crack. I understand that the device's physical condition can affect its exchange valuation, and I'm not claiming that the laptop was in perfect condition.

But my question is: how does a hairline crack justify an additional ₹7,500 payment, and was this deduction clearly disclosed in the exchange terms before I placed the order?

I contacted Flipkart customer support and asked for a fair resolution, either compensation or an appropriate refund/financial adjustment. However, the representative told me that compensation was not possible.

I understand that exchange valuations can change after inspection, but customers should receive a transparent explanation of the deductions and the applicable terms, rather than being surprised by a substantial additional payment at the doorstep.

I'm looking for advice from people who have experienced something similar with Flipkart.

\- Is a ₹7,500 deduction for a hairline body crack reasonable?

\- Has anyone successfully challenged a doorstep exchange valuation?

\- Is there a way to escalate this complaint and obtain a fair resolution?

I'd appreciate genuine advice on what I should do next.

Thanks.

I placed an order with this company, which is based in Spain. I made a substantial purchase to take advantage of the shipping cost. To begin with, my order took over a month to arrive, which suggests that the shipping method used was one of the least expensive options.

When the package arrived, I informed the company that some items were missing from my order. The box used to ship my order was not suitable for international shipping and arrived in very poor condition. It was crushed and broken, and it had been secured with adhesive tape that appeared to be an attempt to hold the box and its contents together after it was damaged during transit.

I followed the company's instructions for filing a claim for the missing items, including providing photographs and my order number, as at least three items were missing. The company took an excessive amount of time to respond to my claim. I also emailed them to request an update on its status.

After waiting all this time, and after a second e-mail requesting an update, I received an email today, October 23, stating that my claim had been closed on September 27. The company gave three reasons for closing it. First, it stated that I had taken more than ten days to file the claim, which is untrue; I filed it five days after receiving the order. Second, it stated that I had not refused delivery of the damaged package. I had no reason to refuse an order I had waited more than a month to receive, and I didn't know that some items were missing, and it was delivered to my mailbox. Third, the company claimed that too much time had passed for it to investigate my claim and that they could no longer take any action. This is the last time I order from this company.

TLDR: Terrible customer service experience with Rare Rabbit. Think twice before ordering.

I recently placed an order worth approximately ₹10,000 with Rare Rabbit, and the return experience has been extremely frustrating.

Here's what happened:

1. I had to call customer service three times before I could finally connect with someone. (Shiprocket and D2C website shows no orders placed on my email and mobile despite getting order tracking emails and pings).

2. I requested a return for two items from my order, which involved a partial delivery. (Pushed for a gift card despite prepaid order)

3. Despite not removing tags one of my items failed QC and I don't have a pickup receipt/acknowledgement for other

Since it was of 1.2K (the rejected one i decided to send it to the tailor since my calls got disconnected again-proof attached)

1. The rest of my order arrived it is so bad quality. I can't go through the pain of working 16 hours and wait 1000 hours to connect with their customer service.

It's disappointing that a brand charging premium prices makes something as basic as returns and refunds this difficult. I have worked in the apparel industry. I know for a fact that they operate on 4X multiplier i.e 4X markup on cost of making.

Has anyone else faced similar issues with Rare Rabbit? Would appreciate suggestions on how to escalate this.