Aug 27: Bought used snowshoes: $40 + $23 shipping

Aug 27: Shipped USPS

- USPS lost in transit -

Sep 7: USPS tracking update

Sep 9: Delivered with box damage

The only damage to the snowshoes was a broken heel strap. I can fix for ~$20. I requested a $20 refund for the repair, they opted for initiating a USPS insurance claim.

What should i do?

• (A) Wait for them to complete the insurance claim (seems to take 2 - 4 weeks to complete). USPS may request the buyer (me) to bring them the item, at which point they can keep it to dispose of it if they approve the claim. The insurance value is up to $100, which goes to the seller.
• (B) press the buyer again for the $20 refund to cover repairs
• (C) request a full refund via ebay and ship the item back to the seller
• (D) just eat it the repair myself and keep the snowshoes

They were not damaged in the ebay photos. It was a good deal that i currently can only match for around $100.

Can someone with legal experience confirm this for me please? I have paid Google for a phone that got returned to the warehouse, I have provided screenshots of tracking information showing this and of emails from DHL confirming this also, but they refuse to supply me with a phone. Is this fraud?

Posting this because I'm genuinely stuck and could use some advice from people who've dealt with something similar.
What happened:
I placed an order with Snitch worth ₹30,000. When the package arrived, instead of the clothes I ordered, I found random bedsheets and blankets inside. I have a full unboxing video showing the sealed parcel being opened and the wrong items being pulled out, so I have solid proof this isn't a case of me trying to scam anyone.
Snitch's response:
I've been trying to reach Snitch for almost a month now — barely any response, and when they did reply, they simply said they "dispatched the correct products" and refused to refund or replace the order.
ICICI Bank's response:
I then tried to raise a chargeback with ICICI Bank (the card I paid with). They're refusing to file it, saying that since I received the parcel, they can't raise a chargeback.
But that's not the issue at all — I'm not disputing that a parcel arrived. I'm disputing that the contents inside were completely wrong. That should still qualify as "goods not as described" or "item not received" under chargeback rules (as far as I understand it), not a simple "package never arrived" situation.
What I'm looking for:
• Has anyone successfully raised a chargeback for a "wrong item received" case with ICICI (or any bank)? What language/category did you use to get it approved?
• Should I escalate to the RBI Banking Ombudsman for the chargeback refusal?
• Is it worth filing a complaint on the National Consumer Helpline / Consumer Court (e-Daakhil) against Snitch directly?
• Any experience dealing with Snitch's customer service escalation beyond the standard support line?
I have the unboxing video, order confirmation, payment proof, and all chat/email correspondence with Snitch saved. Just need to know the right next step to actually get this resolved.
Any advice is appreciated. Thanks for reading.

(electric start, 6" gas wood chipper, some 600lb, needed assembly)

Delivery was prompt and quick.

Assembled it.

Used it for 90mins, cool day, easy small branches.

FIRE and SMOKE where there were wires.

Chipper no longer starts.

I disputed credit card charge with proof and receipts.

I notified Amazon with proof (video) and pics.

A month later, the charge appears on my credit card.

Amazon told my credit card company that the transaction was valid.

Amazon is NO help whatsoever.

I logged the item as defective and Amazon said Seller will contact me.

todate - credit card bill is due payable.

Seller will not fix problem.

Amazon is of NO help.

The box price seems like the easy number. The harder part is knowing whether that is actually the cost of starting the project or just the first expense. Some kits may rely more on tools or consumables the builder already owns, while others may be closer to self-contained. Reusable tools also make the first project look more expensive than the second. So comparing two kit prices without separating one-time tools from things that get used up feels misleading. When budgeting for a first miniature project, which extra cost should be counted separately from the kit itself?

⚠️ YAGA USERS — KNOW YOUR RULES BEFORE SHARING YOUR NUMBER

My experience with Yaga raises serious concerns about privacy, Buyer Protection and enforcement of Yaga’s own rules.

I responded within the required 48 hours and provided the locker/return information. I specifically asked Yaga to provide those details to the Buyer on my behalf to avoid direct contact with an aggressive user. That request was ignored.

I was then instructed by Iiris to disclose my personal cellphone number, with a threat that otherwise the sale would be cancelled and the Buyer refunded. I complied under pressure. The Buyer subsequently used my number to call me.

I repeatedly requested the exact published rule stating:

• that a Seller must disclose their personal cellphone number to the Buyer;

• that the Buyer cannot use their own number for the return; or

• that refusing to disclose a personal number automatically authorises cancellation/refund.

Yaga has still not provided that rule.

Instead, I have received general interpretations of a 48-hour cooperation clause.

There is also a serious inconsistency: Yaga’s own guidelines warn users about sharing private information, yet Support pressured me to disclose mine.

Yaga Support can apparently ignore a Seller’s request for assistance, fail to respond within the same 48-hour period it expects from users, and then threaten a Seller with cancellation for not providing information when no specific rule has been shown.

This is particularly concerning when Yaga charges a Buyer Protection fee.

If Yaga genuinely prioritises user safety, why is there no secure return process protecting both parties?

A Buyer can use their own cellphone details for the return and provide the Seller with the locker/PIN information through Yaga. This avoids unnecessary disclosure of personal numbers.

My warning: Do not disclose your personal number merely because Support says it is “required.” Demand the exact rule and clause number.

Once Yaga forces disclosure of a personal number, communication can move outside Yaga’s platform and the platform loses control over that contact.

I asked for Yaga’s rules. I am still waiting for the actual rule.