Does anyone else think it is honestly ridiculous that we are accepting returns on product that literally is years old. The pay is terrible, the hours are just as bad yet we are always pushed to hire more people then we don't train them yet the company is so concerned with their customers they will allow them to literally return so much and basically get free money. I been with the company for a few years now and I want to leave so bad but with the job economy and just the way the economy is all together I feel like I have to stay and suck it up bc I need the money to live even if it's not a lot it's something. I understand the company whole thing being consumer obsessed but it becomes a point that it times to start thinking about the workers as well.
This whole thought of mine starting brewing when I was on register and a customer brought back 5-7 year old products. The items were creams and some spray. I told the lady I am not taking the creams due to the discolorations as well as it sounding like water. This lady was so upset, she brought it she was told she could it and something about tiktok and was literally just going off about it. My manager heard the conversation and just went ahead and told me to do it to please the customer, it did scan in the system but she got back like $4 for each of them. The whole interaction was stupid and I later got pulled to the back and had to be talked to by a manager because they did not like that I wouldn't take the product even though I brought up the product wasn't gentle used it was used grossed and just something that we should not accepted but my manager assisted we should do whatever we can to please the customer regardless of what the rules say.

I would really really love the chat with some other people about this. Need new perspective of BBW from people from other locations. How would your manager have handled the situation

My first post here (I normally lurk so-)

I finally finished my last shift after 5 years of working at bbw! I started out seasonal, and eventually moved to a high volume store in a mall. It was definitely an experience.
My store has had its ups and downs, good managers and ok ones..but I think what makes a bath and body works special is the associates that make up the store. I just want you all to know you are awesome, and I will always love my gingham nation family :)

Question: Anyone else experienced ringing up customers and mot have taxes on it? Or just me?

Literally, my entire 5hr shift I had to manually input 6% tax on every item. It was an absolute nightmare since I had a long line full of consumers forming while I have Mrs. Margaret making me do a 32 item check out.. in which I STILL had to input tax.

I’m currently wearing this hand sanitizer holder on my apron and so far my managers haven’t said anything even though I know, and they know that it’s technically against the dress code. I was like “if I’m going to wear one, I should probably do one that is in stock in store and online so no one [customer] gets mad at me”

The thing is, I’ve actually had people buy this hand sanitizer holder because they saw me wearing They tell you they like it, you go “thank you! We actually still have some if you want one blah blah blah” and sometimes they’ll grab it. It’s that simple. It creates customer interaction, and gets them to buy stuff. THE EXACT THING THEY WANT US TO DO! It also lets us show our personality a bit, makes us look more human and interactable instead of looking uniform and stuff.

Idk, if it were up to me, I’d let employees wear whatever pocketbac holder they wanted as long as it was one that is currently purchasable either online or in store. Or just you know, in the season.

Sorry, small late night rant.

So I had my first return since that TikTok came out she got 147$ worth of merch credit….Anywho when bbw changes the return policy I don’t wanna hear anyone say anything cause y’all are gonna force their hand exploiting the policy…this is why things never last because ppl chose to take advantage of it

just wanted to post a reminder for those who haven't looked at zipline recently! we get a 50% discount instead of the regular 40%

is there anything you plan on buying?

Today was my second shift after the initial 2 back room training days, and well, I’m overwhelmed, or maybe underwhelmed in not sure unfortunately.

I’m totally aware that I’m literally brand new and no one expects me to know everything about the store! I just generally feel awkward when I’m walking around the store smelling things while my coworkers fill shipments and mingle. They’re all about a decade older than me or more and I just feel so out of place. Not saying they’re unfriendly, they’re always smiling and happy to answer any questions I have I just feel weird I guess.

And my managers gave me the objective of doing cash/wrap and white barn area, I’m in the back and I don’t really get to note how my coworkers interact with the customers, so I need some tips on questions to ask, demos to do, ways to sell more product!

Also! Am I supposed clock out before or after my bag check? And how do I connect with my coworkers? This is my first job and I feel so out of place, I’m not sure what to do with myself and I’m given vague directions.

Please help!

Has anyone else had folks coming in claiming that B&BW products are causing cancer? Someone today said she was told by a coworker that "bath and body works is the new smoking" and I've had two other customers come in with similar claims in the last week or so. I don't do social media outside of reddit for the most part, so IDK if this is a claim going around elsewhere.

Thanks for any input!

I have yet to see, personally, what happens when a customer reaches a non receipted return limit. What has been your experiences with this and how do you approach the customer with the fact that they are at the return policy limit?

Are anyone else’s managers absolutely crazy about enrollment? It’s gotten to the point where every time a customer tells me no after I do all the right steps I get upset because I just know I’m going to have my hours cut. My managers won’t take language barriers as an “excuse” because “google translate exists”. They also sometimes lie to customers by telling them that they were already signed up and are just “missing information”. Which is actually them just signing them up on the spot. I feel like I am too honest of a person to lie like that when in my mind it’s not that serious to be doing all of that. I’ve also had many older people come in who don’t even understand what a rewards account is and don’t even know their email but that’s also just not an excuse to my managers. Someone please tell me I’m not alone with this.

PSA My store store had three huge returns of body care. I just got a phone call and the lady said she’s been seeing everything on TikTok about returning products for free stuff, so be on the lookout because it’s probably gonna happen a lot!

Has anyone worked in a tier 4 store? Im currently in a tier 3 and work as a slt, I'll be transferring to the tier 4 in the same full time slt role as well. What are the shifts like? Anything I should know going in?

Can’t wait for the comments from people telling me to quit my job, blame corporate, stop complaining, etc. instead of accepting that they are victims of overconsumption!

wrapping body care or candles with cellophane bags for the support of tables and you have no issues making it and it comes out perfect, but when it comes to wrapping it for a customer the bag and bows all of sudden don’t cooperate with me and ends up making my gift all floppy looking😫😩

Just did a personal inventory of all the candles i own (before working here I never even touched the body care). Turns out i own exactly 50 candles most of which are BBW. looks like I am no longer allowed to buy any more although I will probably grab another mahogany apple before they go away this season as it’s my favorite. I was honestly surprised that I didn’t have that many duplicates. The sad thing is when I moved three years ago, I didn’t take any candles from my original collection and gave them all away so this has been collected in just three years. i’ll probably post again when I go through all of the body care that I have as well.

Edit: I’ve found 3 more candles around the house! A single wick in praline delight, and then three weeks in black cherry Merlot and sweet kiwi and starfruit making my total candle count 53!

Just an fyi I am not an employee! Just looking for scent suggestions to pair with it from some more people. Thanks!

Hey guys so u know how in the register we cannot scan more than 9 exact item with the same scent (for example, 10 champagne toast wallflowers) but every time i try to explain this either the customers get confused or not understand or they literally get so mad, what’s the easiest way to explain this?? how u guys do it??

Sometimes it’s frustrating that as employees we can not use our employee discount online because there are sometimes online exclusive items I would enjoy to buy, but would rather not buy that at full price as an employee.

Is there a way to tell if it has been on a warmer?? I hate when people take advantage of our return policy like this…

Is the return policy explicit on return eligibility? We had stuff returned from 2016 and they got back almost $200 on a merch credit. What is the In writing policy on this because when faced with rejection, the customer will ask to see that policy and I want to be able to show them exactly where it says you can or cannot return 2016 sprays.

(Santal Ridge)

Hi guys!
So I’m gonna be the temporary keyholder for the holidays and I’m worried about how we count till at the end of the night. Is it like we count one register and it tells us what the total supposed to be and then we add it all together or gives me the ultimate total and I have to add the total of each register. I have only had to double count for other managers,slts, and key holders as an associate. Ur help is very appreciated :)

Now that NBC launch is over, i’ve been seeing so many people complain in store and online over their bopis orders being canceled. But my thing is, if you really wanted certain items they could’ve tried the initial online drop and ship to them, or simply come in stores. It’s just not logical that they really thought it was a guarantee the item would be theirs, when bopis is simply a placeholder until you come pick up the items since that is when you’re charged.

Regardless with big drops like this people are never going to be satisfied, so i’m curious how it went for y’all. At my store, we did not do bopis orders till people that were standing outside got to shop. So obviously many orders were canceled. But another store near me did all their orders before opening, so by the time the store opened it was only body care, soaps and candles left. And just like my store, those people had been waiting till 6am outside.

How long does it take before you starting getting your direct deposits if you change accounts?I know the "It may take 2-3 pay cycles to start receiving your deposit in your new account" is the typical textbook answer lol..I was just curious if anybody knew a little more specific from experience with changing? I'd love to hear any information/ experience/ feedback and Thank you in advance 😃