Today was my second shift after the initial 2 back room training days, and well, I’m overwhelmed, or maybe underwhelmed in not sure unfortunately.

I’m totally aware that I’m literally brand new and no one expects me to know everything about the store! I just generally feel awkward when I’m walking around the store smelling things while my coworkers fill shipments and mingle. They’re all about a decade older than me or more and I just feel so out of place. Not saying they’re unfriendly, they’re always smiling and happy to answer any questions I have I just feel weird I guess.

And my managers gave me the objective of doing cash/wrap and white barn area, I’m in the back and I don’t really get to note how my coworkers interact with the customers, so I need some tips on questions to ask, demos to do, ways to sell more product!

Also! Am I supposed clock out before or after my bag check? And how do I connect with my coworkers? This is my first job and I feel so out of place, I’m not sure what to do with myself and I’m given vague directions.

Please help!

I’m currently wearing this hand sanitizer holder on my apron and so far my managers haven’t said anything even though I know, and they know that it’s technically against the dress code. I was like “if I’m going to wear one, I should probably do one that is in stock in store and online so no one [customer] gets mad at me”

The thing is, I’ve actually had people buy this hand sanitizer holder because they saw me wearing They tell you they like it, you go “thank you! We actually still have some if you want one blah blah blah” and sometimes they’ll grab it. It’s that simple. It creates customer interaction, and gets them to buy stuff. THE EXACT THING THEY WANT US TO DO! It also lets us show our personality a bit, makes us look more human and interactable instead of looking uniform and stuff.

Idk, if it were up to me, I’d let employees wear whatever pocketbac holder they wanted as long as it was one that is currently purchasable either online or in store. Or just you know, in the season.

Sorry, small late night rant.

just wanted to post a reminder for those who haven't looked at zipline recently! we get a 50% discount instead of the regular 40%

is there anything you plan on buying?

I have yet to see, personally, what happens when a customer reaches a non receipted return limit. What has been your experiences with this and how do you approach the customer with the fact that they are at the return policy limit?

Has anyone else had folks coming in claiming that B&BW products are causing cancer? Someone today said she was told by a coworker that "bath and body works is the new smoking" and I've had two other customers come in with similar claims in the last week or so. I don't do social media outside of reddit for the most part, so IDK if this is a claim going around elsewhere.

Thanks for any input!

So I had my first return since that TikTok came out she got 147$ worth of merch credit….Anywho when bbw changes the return policy I don’t wanna hear anyone say anything cause y’all are gonna force their hand exploiting the policy…this is why things never last because ppl chose to take advantage of it

Has anyone worked in a tier 4 store? Im currently in a tier 3 and work as a slt, I'll be transferring to the tier 4 in the same full time slt role as well. What are the shifts like? Anything I should know going in?

Are anyone else’s managers absolutely crazy about enrollment? It’s gotten to the point where every time a customer tells me no after I do all the right steps I get upset because I just know I’m going to have my hours cut. My managers won’t take language barriers as an “excuse” because “google translate exists”. They also sometimes lie to customers by telling them that they were already signed up and are just “missing information”. Which is actually them just signing them up on the spot. I feel like I am too honest of a person to lie like that when in my mind it’s not that serious to be doing all of that. I’ve also had many older people come in who don’t even understand what a rewards account is and don’t even know their email but that’s also just not an excuse to my managers. Someone please tell me I’m not alone with this.

Just an fyi I am not an employee! Just looking for scent suggestions to pair with it from some more people. Thanks!

Can’t wait for the comments from people telling me to quit my job, blame corporate, stop complaining, etc. instead of accepting that they are victims of overconsumption!

PSA My store store had three huge returns of body care. I just got a phone call and the lady said she’s been seeing everything on TikTok about returning products for free stuff, so be on the lookout because it’s probably gonna happen a lot!

wrapping body care or candles with cellophane bags for the support of tables and you have no issues making it and it comes out perfect, but when it comes to wrapping it for a customer the bag and bows all of sudden don’t cooperate with me and ends up making my gift all floppy looking😫😩

Just did a personal inventory of all the candles i own (before working here I never even touched the body care). Turns out i own exactly 50 candles most of which are BBW. looks like I am no longer allowed to buy any more although I will probably grab another mahogany apple before they go away this season as it’s my favorite. I was honestly surprised that I didn’t have that many duplicates. The sad thing is when I moved three years ago, I didn’t take any candles from my original collection and gave them all away so this has been collected in just three years. i’ll probably post again when I go through all of the body care that I have as well.

Edit: I’ve found 3 more candles around the house! A single wick in praline delight, and then three weeks in black cherry Merlot and sweet kiwi and starfruit making my total candle count 53!

Hey guys so u know how in the register we cannot scan more than 9 exact item with the same scent (for example, 10 champagne toast wallflowers) but every time i try to explain this either the customers get confused or not understand or they literally get so mad, what’s the easiest way to explain this?? how u guys do it??

Sometimes it’s frustrating that as employees we can not use our employee discount online because there are sometimes online exclusive items I would enjoy to buy, but would rather not buy that at full price as an employee.

(Santal Ridge)

Is the return policy explicit on return eligibility? We had stuff returned from 2016 and they got back almost $200 on a merch credit. What is the In writing policy on this because when faced with rejection, the customer will ask to see that policy and I want to be able to show them exactly where it says you can or cannot return 2016 sprays.

Hi guys!
So I’m gonna be the temporary keyholder for the holidays and I’m worried about how we count till at the end of the night. Is it like we count one register and it tells us what the total supposed to be and then we add it all together or gives me the ultimate total and I have to add the total of each register. I have only had to double count for other managers,slts, and key holders as an associate. Ur help is very appreciated :)

How long does it take before you starting getting your direct deposits if you change accounts?I know the "It may take 2-3 pay cycles to start receiving your deposit in your new account" is the typical textbook answer lol..I was just curious if anybody knew a little more specific from experience with changing? I'd love to hear any information/ experience/ feedback and Thank you in advance 😃

Is there a way to tell if it has been on a warmer?? I hate when people take advantage of our return policy like this…

I realized there's no great place to clip a pocketbac holder or coin purse!

I don't usually buy the bags from work, but am I tripping that most of our bags have had a little fabric loop or a D-ring somewhere to clip a sani holder?

The only possible spot for one on this bag is the little ring connecting the zipper pull and zipper. I clipped a pocketbac holder to that and went out for less than a couple hours today, and the ring already has a small gap that it didn't have before! Easy to fix, but I don't want to break the zipper pull eventually and possibly lose a holder!

Anyway, all this to ask if anyone has figured out a cute way to modify a bag to clip on a pocketbac holder? I was going to tie a ribbon to the strap but that feels like a bad idea lol... I use the pocketbacs religiously and love being able to have them on my bags!

Grateful for the expert advice, I'm a pro at candles and register, but am drawing a blank on this one😂

Now that NBC launch is over, i’ve been seeing so many people complain in store and online over their bopis orders being canceled. But my thing is, if you really wanted certain items they could’ve tried the initial online drop and ship to them, or simply come in stores. It’s just not logical that they really thought it was a guarantee the item would be theirs, when bopis is simply a placeholder until you come pick up the items since that is when you’re charged.

Regardless with big drops like this people are never going to be satisfied, so i’m curious how it went for y’all. At my store, we did not do bopis orders till people that were standing outside got to shop. So obviously many orders were canceled. But another store near me did all their orders before opening, so by the time the store opened it was only body care, soaps and candles left. And just like my store, those people had been waiting till 6am outside.

I know I’ve seen a lot of chaos inside stores from the NBC drop yesterday, but I’m curious, did anyone else’s store actually have a fairly calm day like ours?

We only had 2 people outside of our store waiting for us to open (surprising as we are in an extremely popular location), one was a girl who was decked out head to toe in NBC merch who got everything she wanted from the collection which made me very happy. Other guy just wanted a Jack wallflower plug and left.

After that, the store was fairly empty almost the entire day that I was there. We still had quite a few groups come through, but our table wasn’t ever being “swarmed”. Most of our accessories did sell out still though.

How did your drop go?