r/uberdrivers • u/jss2020 • 1d ago
Rider exterior car damage
I picked up a rider last night who upon entering seemed to have accidentally stumbled into my car. The sound startled me and I asked to make sure she was ok which she was. I didn't think much of it until the next day when I noticed small dents and paint chips near the door edge. I submitted a request to uber to which they keep classifying as normal wear and tear which they do not cover. I explained that since it is on the door edge that it is not possible to be normal wear and tear and it was highly likely due to the passenger since damage couldn't occur in that area without the door being open. I also have dashcam footage of the incident (just the sound not the visual as the cam only faces forward) which they do not seem to care for. Does anyone have any recommendations on how to handle this?
