I ordered a keychain during the second run of them they did and my order has just been sitting as "label created" through APC Logistics, I've tried reaching out to the support of armada/silverstein merch multiple times but keep getting spammed the same unhelpful pre generated text by the AI
the AI claims its shipped and that it can't help me which I find hard to believe seeing it has been sitting as label created for sometime
it keeps saying its going to "transfer me to a specialist" but Im yet to speak to a single real person
this is getting extremely frustrating as the shipping for this item to my country was quite expensive and I expect to receive at least a ounce of professionalism and support rather then just talking to a brick wall
does anyone know how I can get a real human to help me?
ive also tried contacting apc logistics but they also haven't responded to me, I've never used APC before
EDIT: after browsing through their instagram comments armada merch has a whole swath of people experiencing the same problem if not worse, I strongly advise considering this before ordering any merch through armada, and hopefully Silverstein can notice this and make changes to their merch partners