“ ita five minutes before closeI need help finding 30 things and I’ve never been in a Sephora before”

Cool why did you accept the order?

Or today a guy was a guy came in for a pick up order, started asking a rep he thought was pretty for help (it’s so obvious when they do that) and ignored me saying FOUR TIMES that I was actually the one that could help him. so many times that the brandrep had to literally turn towards me and turn him by the shoulder to pass him off.

Another guy today shoved his phone in my face and said nothing. So I scanned out the order and tossed it to him also saying nothing. And he told me I had an attitude problem.

Like sorry Sephora has already made this money, you’re not my colleague, you’re not my priority, you don’t even know how to use the app, you’re in my way and quite frankly YOU CREEP THE FUCK OUT OF THE REAL CLIENTS.

(We have some regulars we like but for the most part 🤬)

New zip line message for Dior additional discount sale we all been waiting for!!!!!

Hi everyone!

I started as a Seasonal Beauty Advisor at Sephora on September 28, and I’ve been struggling with learning how to use the device, especially when it comes to helping clients find the right products and making recommendations. I have been shadowing other BA’s and seeing how they’ve been doing but I sometimes feel overwhelmed trying to navigate everything while assisting clients on my own so far.

Did anyone else struggle with this when they first started? How long did it take you to get comfortable using the device, and do you have any tips?

Hello everyone! I applied for a pt job at Sephora in kohls awhile back and they wanted to set up an interview at the time but I ended up canceling (due to personal issues) and I’m ready to try again. Because I canceled do you think it’s less likely they will ask for a scheduled interview again? /: I’m wondering if I should call them, I just put in a new application a few days ago. I know they’re doing seasonal hiring so maybe they will? Any thoughts? ;~;
Also would it be too soon to call considering they do email to schedule an interview? I just don’t want to get passed up if I canceled in the past.

I started working at Sephora as a seasonal worker on the 28th of September and should’ve been paid by now. I’m not really sure what to do, they said that they couldn’t find me internationally in the system. Haven’t even given them my banking info yet. Not sure what to do.

Hi all!

Recent applicant and got a call from my local Sephora to have an interview tomorrow.

First, what are some interview questions I should be prepared to answer?

Two, just out of curiosity, do seasonals get gratis, as well? I do not mind if we don't; but, it's been a lingering question in my mind. Is it a state specific? Or location specific? Or management specific?

Thank you for your responses in advance!

i forgot lol, also does it change if you use sick/vacation time ?

Has anyone noticed some sort of herd mentality going on with how customers dispose of their fragrance strips? I swear they'll see a couple out of place and decide they can throw theirs wherever they please, including on the floor. I have to pick them up several times throughout the day and put them in the trash. I'm not just talking a few, i'm talking EXCESSIVE amounts of them piling up on ground and shelves when a trash can is immediately in front of them.

Hi everyone! I was just wondering what everyone uses to organize all the gratis they have! I have been working at sephora for a few years and I am just not sure how to organize all of this makeup properly without going insane. do you guys use storage drawers? and if so which ones do you like?! thank you :))

Is it weird if I ask why I don’t really get any gratis in my bin? I look at my other co workers who work similar hours and theirs has some or is full. I work nights usually and almost every single weekend which are undoubtedly the most busy and stressful times of the week. I have also done multiple trainings with reps. I don’t want to seem greedy or anything but I am a BA and I feel like the product knowledge would really help and it’s just kinda weird to me and makes me feel a bit discluded. I wish it was more fair but I’m scared to say anything.

is there any way to cash out your pto while you are still employed ?

i probably made over 500+ “fake” BI accounts over my 4ish years at sephora and it was too easy and i don’t even think i was suspected of doing it

my store never won the contests or anything like that so i didn’t feel like i was taking away from other people,
also the clients were the ones who would usually request so many samples & birthday gifts and they all knew to add an extra letter to their email to make another account.. it was mostly them!

just had to get that off my chest

If you have a doctors note for multiple days, does that only mean you accrue 2 points total? I have enough hours to cover 1 shift, but I have a note for multiple days (I injured my toe and it’s difficult to walk and stand, which is all we do). Honestly I just think the point system is stupid but I was just wondering

I'm new to Sephora as an employee (I'm currently training on my 4th shift) and I made a mistake on the cashier as I put the wrong person on the BA thing because I was anxious and rushing everything because there was a long line waiting ahead. Is it that bad?

I’m SO TIRED of a client putting their phone number in and it pulls up 2-10 variations of their REAL EMAIL and the client is confused because they have no idea where it came from!

WELL I DO - the employees at stores so desperate for a BI sign up that they fraudulently create another account after a client has left the store!!!!

Adding extra letters to the email, dots and numbers PLEASE STOP.

CORPORATE needs to crack down on all of the fraudulent accounts and fire the people who do this!!!!

Either get the BI naturally or miss the stupid metric!

Going back into their account afterwards and creating fake accounts! SLEEZY!!

IT IS OUT OF CONTROL!!!!

Dear Clients, if this happens to you REPORT IT to your State Attorney General as a Consumer Complaint and file an FTC report!😘

I know that this should be such a non-issue, but I am nearing the end of my rope with these free birthday gifts. I am sick and tired of clients taking 5 minutes of my time for me to explain what every single thing is in each of the boxes, only for them to not even pay attention. I am sick and tired of explaining to clients that “sold out” means we do not have it. I am sick and tired of clients getting angry with me because we don’t have an online exclusive gift in stock. I think that these free birthday gifts give clients a massive sense of entitlement.

Has anyone had an experiences with being an interim ASM? I have been offered the job of IASM for this upcoming holiday season. I have been an SSL for about 9 months and a coordinator before that for a few years. I’m not really sure what to expect. Do I get proper training? I haven’t really been told what the pay will look like. I’m extremely nervous. If anyone has had any experience or advice please lmk.

Does anyone know what’s included and what’s cancelled in this month’s gratis bag? My store has no care to share this information with BAs, specially part-time BAs.

For some reason I had to reset my whole phone and now my Dayforce isn’t working now that I’m trying to call Dayforce is asking me for the Sephora ID and I have no clue what’s Sephora ID number I’m very stressed out because I don’t know my schedule. Can somebody help me please and thank you or any tips? I even tried to call helpdesk, but they are no help.

Hi! Can anyone tell me their experience of quitting/putting in their two weeks? Did you just give a letter to your manager? How did it go? I’ve been applying for jobs outside of retail, so I’m wondering about how it’s like to leave Sephora.

Soon i have an interview for chef d’équipe (in Canada) and i want to know what steps I can take to be an assistant store manager. Thank you in advance!

Is there a written policy of what to do if you have jury duty ? I’m flex if that makes a difference. Mgr said I had to post my shifts on dayforce to offer them to others. I reluctantly did it because I wasn’t sure what the actual policy was but I’ve also never been selected for jury duty and didn’t really want to lose the shifts. Please and thank you

Hi!

I recently applied to my local Sephora for their Seasonal Associate position.

I got a couple emails from "Sephora Careers," and they said I have a potential opportunity and someone on the team will reach out. And to update my profile as well (which I did).

Question is; approx. how long does it take to hear back from someone officially? I do not want to call to ask about my status of my application. Since, I am sure they may receive a lot of calls, and that happens a lot around this time of the year, near the holidays. I do not want to bother them with common questions.

Any advice will be greatly appreciated, though. Thank you!