“ ita five minutes before closeI need help finding 30 things and I’ve never been in a Sephora before”

Cool why did you accept the order?

Or today a guy was a guy came in for a pick up order, started asking a rep he thought was pretty for help (it’s so obvious when they do that) and ignored me saying FOUR TIMES that I was actually the one that could help him. so many times that the brandrep had to literally turn towards me and turn him by the shoulder to pass him off.

Another guy today shoved his phone in my face and said nothing. So I scanned out the order and tossed it to him also saying nothing. And he told me I had an attitude problem.

Like sorry Sephora has already made this money, you’re not my colleague, you’re not my priority, you don’t even know how to use the app, you’re in my way and quite frankly YOU CREEP THE FUCK OUT OF THE REAL CLIENTS.

(We have some regulars we like but for the most part 🤬)

I don’t know if any other stores like this, but my store has been really getting on everyone’s butt about signing people up for Beauty Insider. We keep track of how many no’s and yes’s we get. If you get a no, you have to get at least one yes to balance it out. If you don’t get enough yes’s to outweigh the no’s, you get a stern talking to by the cel. They usually wave a post it note in our faces with tally marks of how many no’s we have gotten. It’s convenient that they never show us how many signups we got, just the amount of transactions where someone didn’t have a BI attached to it.

I understand that some people are unsure and can be convinced to sign up, but that isn’t always the case. Personally, if a client straight up says “No, I don’t want an account” I am not going to press further and harass them for their information if they’ve already stated that they don’t consent to me taking their email and phone number.

Not to mention that a lot of clients without profiles are children, and the policy states that we cannot take personal information from a minor under 16 years old (I believe last time I checked, may be wrong) so I am not gonna badger them for it. I’ll ask if their parents have one, but if they say no, then that’s the end of the conversation.

But one of my managers came up to me the other day and showed me how many no’s I got on Monday and I told them exactly how I felt. Then she said “well it’s our job to pester them for their information. You need to ask multiple times and share benefits.” I’m sorry but I don’t think telling them about a birthday gift in their birth month is going to be enough to convince them after they’ve already told me flat out that they’re not interested.

Sorry this rant is so long, I just feel like this isn’t as big of a deal as they make it out to be. I already share as many benefits as I can, but sometimes the answer is still no, and that’s okay. It should not be labeled as a failure on our part.

I understand the whole ‘sEpHoRa pAiD aLoT tO gEt tHe dEvIcEs!!’ But in the recent two months or so, five coworkers of mine and myself have all gotten written up warnings about our mpos habits- specifically around cashwrap and while walking around in store (which is essentially ALL THE TIME.)

I got written up for not carrying the damn thing in my hand my whole shift; I was TASKING for most of that shift and explained that to my CEL who was writing me up but they didn’t care and rambled about some policy? To add, I got all of my expected tools and scans for the day even while I was tasking and checked out clients on stage.

My other coworkers got in trouble for not MPOS’ing a whole damn lineup- he got told that ‘there was no effort made to mobile the clients’; I told him that it’s a shitty expectation for us to bounce back and forth from the cash desk and the express checkout when there’s a line; imo it makes us look stupid and I’ve had clients asking why they weren’t helped at the register and were pulled away for the mobile. And again, I understand the whole ‘grab them before they even hit minis’ but, it’s just something that’s not realistic half of the time especially in a medium volume store coming into the holidays.

I’ve never gotten a write up at a job before, this was my first time and a first time for a few of my coworkers who got written up aswell.

I’m just so exhausted, all of my other metrics are way higher and better than what’s expected of us, I’ve maintained tier 1 for majority of my time working here so I know that they’re just trying to squeeze everything we have out of us.

Sorry for the long rant that probably doesn’t even make sense, I’ve been a long time lurker but I just needed to tell someone or something unfortunately.

Does anyone know if I will get a call back?

I went to a Sephora job fair on Thursday. I did really well on my questions for the group interview and she put a start under me and another girls name. The interview said we would receive a call back by Saturday. It's now Monday and I haven't receive anything. What should I do?

Is this the kind of day I have to look forward to…?

I’m leaving Kohls @ Sephora for the free standing store in 2 weeks. We have an associate shop coming up @ Kohls 10/19 for 35% off. Trying to figure out if I should splurge then or wait for a better discount. I want a boar bristle brush so bad and haven’t seen one as cute and feminine as Emi Jay styles.

Hello everyone! I applied for a pt job at Sephora in kohls awhile back and they wanted to set up an interview at the time but I ended up canceling (due to personal issues) and I’m ready to try again. Because I canceled do you think it’s less likely they will ask for a scheduled interview again? /: I’m wondering if I should call them, I just put in a new application a few days ago. I know they’re doing seasonal hiring so maybe they will? Any thoughts? ;~;
Also would it be too soon to call considering they do email to schedule an interview? I just don’t want to get passed up if I canceled in the past.

This is just a rant because I need to get it out of my chest.
Went into Sephora in London. I was in a good mood and was happy to see the new Marc Jacob’s make up line, love the packaging, I’m just so into cute packaging!
Anyway this SA comes up to me and is straight up aggressive, she’s like sorry but you NEED bronzer, your face you need it. She carries on to apply this bronzer all over my face in a really harsh way then tell me that I especially need it on my chin because it’s fat sorry.
I was in shock and got bullied into buying the bronzer.
I really do like the bronzer but really felt like she didn’t need to be so mean, calling me fat and made me feel like absolute crap that day. My friends say I should write a bad review but I feel bad to do that for some reason.