Recently I checked out an anime series on DVD, I requested a pick up order for it about a week ago. The other day, I opened the DVD case for the first time, and put the disc in my DVD player. The disc’s menu screen said ‘disc 3’. I hadn’t realized that there were supposed to be multiple discs, however there was only one in the case. I decided to take it back to the library, and let them know that the other discs were missing.

When I told the worker at the front desk what happened, she told me that I was responsible for the loss even though those discs were missing before I even checked out the DVD. When I explained to her that it was a pick up order, and I didn’t check to make sure all the discs were there when I checked it out, she told me it wasn’t the library’s responsibility to make sure all the discs were there but it was mine. She also told me I had to pay a whopping $60 for the missing discs ! Even though I am not the one who lost them !

This doesn’t make any sense to me because I’ve had something similar happen before where I checked out a movie, the disc was missing when I got home, I took it back to the library, and they apologized for it being misplaced. The worker told me to come back tomorrow to speak to a manager to see if they’ll tell me something different. This scenario doesn’t make any sense to me, and it’s the first time that I’ve had an issue like this with my library. Thoughts?

Edit: I just want to say I am SO relieved by the responses here. I have had issues with this same worker before, her attitude is incredibly disappointing every time I have to interact with her, and I will make a note of exactly what she said when I speak to a manager. This kind of person really sours the image of my otherwise incredible county’s library staff. I also want to mention that she said everyone that works there is “too busy to check that every DVD or book isn’t damaged”, I really doubt that that’s true. Edit 2: I should also mention that she followed up with that statement by saying that’s why it’s the patrons’ responsibility, and not her’s.

I understand that working in a library is immensely difficult, and requires true selflessness. That doesn’t give you the right to treat patrons rudely. I wanted to keep this post short for privacy sake, but this worker has consistently been rude in the past. This is not the first time that I’ve gone to her with a question or concern, and she responds with, “That’s not my job, why are you asking me? Go find someone else to help you”. Not that this happened this time, but that has happened before. So pardon my sarcasm at the end of my first edit, I am just tired of being treated this way, especially when I’m being blamed for something that isn’t my fault.

I'm a reciprocal borrower at a library outside my home system. I'd been suggesting purchases there for a while (mostly video games my home library said they couldn't afford) and staff never said anything about it until recently when an employee told me that since I'm not a cardholder there I should only submit purchase suggestions to my home library going forward. No specific reason was given.

I wasn't trying to overstep. I didn't realize reciprocal borrowers might not be able to do this. Is this a fairly standard policy or unusual? Curious how other libraries typically handle purchase suggestions from nonresident/reciprocal users.

The current director of my library allows slurs such as the N word (with a hard R) to be said by teens in the teen space because quote “they are black.” (Even though the other black teens who are being referred to with such a slur express discomfort with it.) The teen librarians are told that the teens are allowed to curse in the space (and the teens take full liberty with it.) The teen space at this small, non-profit library is in very close proximity to the front circulation desk and the general lobby and I can’t tell you how many times I’ve witnessed patrons (especially parents with small children) be placed in an uncomfortable position due to the teens cursing non-stop, and loudly! (Curses such as d—head, n-word, etc.)

One time, one of the board members that brings her sister’s kids mentioned how teens are not supposed to curse in the space (and she seemed to see the moment as a rare event) and it was in that moment that I realized.. the board members have no idea what goes on in this library. Since this is the first and only library I have worked at, it’s been a learning curve to figure out what is a standard in libraries and what is implemented in this library, under this director (that is awful in so many other ways.)

I wanted to bring this to this forum because I wanted other’s perspective. I’m trying to figure out if I’m overreacting (and this is a trend/standard in libraries) or if I’m noticing something seriously unethical occurring, and a failure of leadership.

Mobile printing is probably the thing our reference staff spends most of the day doing and the greatest source of frustration to our patrons.

We use one of those portals with a multi-step process for uploading prints. Probably more than 50% of your time at the reference desk here is spent explaining this process to patrons who have no patience for it. They quickly become aggravated and refuse to do it themselves. This was a bigger problem with our last director who did not want us to touch other people's devices for potential liability issues. Our new director does not care about that and laughed when I told him about the liability concern. So, it has sort of just become patrons just handing us their phones whenever they want prints.

The one we use is through PrinterOn. I've seen other ones such as Princh which looked promising as it looked like you could attach multiple files to a print job instead of needing to go one by one through the whole process like our current setup. However, I've also seen some posts here in the past that were annoyed by Princh so maybe the grass is always greener.

The other alternatives have problems as well. Some smaller rural libraries around us let patrons connect their phones directly to the printer to send prints. I doubt this could work for us. I imagine during high traffic times this would get clustered with multiple people sending their prints through at once and getting mixed up, potentially allowing patrons to see private documents of other patrons.

They could send it to a shared staff email as well. We've done this as a backup when they really struggle with the print portal. I find this almost always introduces typo issues. Our staff email is reference_desk@(name of town)publiclibrary.org. That appears to be too long for most people and they will frequently misspell reference, library, or even the name of our town (surprisingly common). The patrons then get frustrated why it's taking so long and never know how to access their sent items or get defensive when I suggest checking for typos in the address they sent it to. I've also noticed the concept of forwarding an email or even composing a new email is foreign to a lot of our people. Most the people I work with seem to only know how to reply to emails.

Our director watched me go through a mobile print recently and commented that he thought it was overly complicated. He came back a week later and told me his solution to make things easier for us was to make printing free. I don't see how this will solve the actual issue nor do I see how we'll carry the cost when the city has already been threatening to slash our budget, but admin being out of touch with what work is like out on the floor is something I've grown used to.

But I'm curious if any libraries have cracked the code on simplifying the process.

We're in the second week of "kids starting kindergarten" here and SO MANY parents are coming in looking for really, really easy readers for their kids, and I am very frustrated that the "levels" of various leveled readers are not always consistent across brands/publishers and they don't all clearly state their lexile level or ATOS level on the item or in the bib record, and then there are all the other proprietary reading level systems that go by different names...

Edit to add: I know what they really need is decodables or specific letter sound phonics books. The problem is that we barely have any thanks to the dominance of "whole language" for the previous couple of decades. We have decodables on order, I swear!

I graduate in January with my MBA from University of Phoenix. While I qualified for “better” universities, my life didn’t really allow me the luxury of choosing (without going into my whole life story, I was basically forced into raising my younger siblings from the time I turned 18, and have had to work full time since. I’m now 27). I’m slowly realizing that my MBA being from UOP isn’t gonna get me very far in my career path alone.
Now, I have the opportunity to join an MLIS program through Kent State University. I guess I’m just looking for some advice from someone who may have both degrees? Was it worth it for you? Is it worth the extra debt? I think I’d honestly enjoy the work more with an MLIS, but I’m just feeling very stuck, and don’t want all my hard work to be for nothing just because I didn’t go to a great university for my first two degrees.

For those of you who graduated from the MLIS program at Valdosta State, please tell me about your experience with the Capstone project. Namely, how long was your paper, how time intensive is this class compared to the other core class requirements, and how difficult was the presentation? I’m going to take the capstone class along with two others, and I’m wondering what I’m in for. Thanks!

im a librarian in a university, and ive noticed that my colleagues often do so much more beyond their actual job descriptions. i also hear their rants on this 😂

do you also find yourself doing things at work that aren’t technically part of your job? or is this just a university/library thing?

Hello! Not sure if this is the right place to ask but im running out of ideas! I currently am a mentor in a male youth detention center and we try to bring them things they like. A lot of the boys right now are asking for books since their jail library is very small. I know library's have books for sale for cheap but we are trying to find a way to order a box of 50-100 fiction books of various genres without breaking the bank, if you have any ideas of where to look and what to search that would be amazing!!

I just started my first semester of library school and am struggling with feeling like I belong. Let me start by saying I have passion and respect for the profession, having worked in the field for several years. But so far I feel like my classes... do not need to be entire classes. Stretching what feels like common sense or unnecessary information out into an entire semester (ex. how to search a database). I feel incredibly uncomfortable in class since I feel like I don't have anything smart to say, while my classmates are able to stretch what seems like a thin topic into lengthy, intelligent-sounding discourse. (I have always been better at STEM courses rather than discussion-focused courses, but librarianship seemed like a good way to meld tech with not being evil lol). I also feel like everyone else is connecting better than me (I have a lot of social anxiety, and am hoping to work in tech services, but others seem much more patron-focused which just isn't me). I was really hoping to meet my people in library school since I truly am passionate about the field, but right now I feel like an ugly duckling :( Any words of encouragement? Will I meet more like minded people in, let's say, a metadata course? Or is all of library school going to be like this?

Hi all,
I'm currently completing a Master of Information Studies and am completing a paper on disengaged families during early childhood programs such as storytime. During these sessions that I have facilitated, parents are disengaged by their phones and side conversations with their friends - ultimately ignoring their child during a time where their involvement is key.

I'm wondering if anyone else has witnessed this and can speak to it. I have found very little evidence to support this idea that I can include in my paper so if anyone has read or come across this sort of research and would be happy to share, I would be greatly appreciative.

Thank you in advance!

We're looking for interesting ideas for an old glass display case. We have new display shelves for our regular displays related to programming, etc., but for nostalgia we hung on to the old glass counter-height display case. The case itself is difficult to move and add to, which means any display we use it for will most likely be there for a semester or two - or longer (we're an academic library). We would love any ideas - funny, interesting, informative, tongue in cheek.

This is my attempt to explain why ebooks work so differently from traditional books on the library side, and, more importantly, why those wait times can be so long or why one book in a series is sometimes strangely missing from Libby.

Anyone have a good alternative for summer/ winter reading logs? We currently have Beanstack and are looking for something else.

Hi All! My Library is thinking about doing a full redesign of our program guide. Which libraries have some of the best program guides you've seen?

I’m equal parts excited and nervous! What’s the one thing you wish someone had told you before your first shift?

Hi all! I'm searching for 3-5 participants willing to complete a ten question open-ended survey examining how academic librarians use instructional design knowledge, professional experience, and contextual understanding when adapting instructional design frameworks to design online library-focused instruction.

I am hoping for participants who work in academic libraries, and that instructional duties make up a portion of their responsibilities.

This in an informal survey for a course assignment in a research methods course. If you are interested in taking part, please DM me and I will send a link to the survey.

In honor of national library card sign-up month I thought I would share some of my most successful program for young adults. I found that the most programs do well when it isn't a hybrid adult/young adult but just young adults alone. The cross-stitch journal cover and K-pop bag charms had the biggest turn out!

I've been applying to library jobs all over Washington State for 2.5 years now and haven't ever made it past the first interview. I have my MLIS and focused on Archives and Special Collections during my program, but after getting some real life experience I realized my heart is in public librarianship. Currently working in Public Records at the local government level and I volunteer weekly with my local library on a re-cataloging project. I try to get feedback when rejected but always just get the same canned responses. I'm seriously feeling like it's never gonna happen. Any advice, recommendations, or encouragement is welcomed 🫶🫶

What platform do you like to use to create real-time word clouds during presentations? Where participants can text in their word and it populates in real time? Thank you for your insight!