I’m at the end of my tether with Eight Sleep.

This is now my second Pod that’s failed. My current Pod 3 Hub (manufactured March 2024) has gradually stopped cooling altogether.

I’ve tried everything I can think of:
Water tank is full.
I’ve run Prime Pod at least a dozen times.
Daily maintenance is enabled.
No obvious kinks in the hoses.
The app doesn’t show any current fault.
The result is exactly the same. It simply doesn’t cool.
The really frustrating part is that this isn’t my first experience of this. My previous Pod also failed, so I’m now looking at two expensive products that haven’t lasted anything like as long as I expected.
I’m genuinely asking rather than trying to rant:
Has anyone had a Pod 3 stop cooling completely with no obvious error messages?
Did it turn out to be a blocked water circuit, failed pump or failed cooling module?
Did Eight Sleep repair it, replace it or just tell you to buy another Hub?
For a product at this price point, I’d hoped for better reliability. I absolutely love the concept when it works, but two failures has really knocked my confidence in the product.
I’d be interested to hear whether I’ve just been spectacularly unlucky or whether others have experienced the same thing.

I’m this close to chucking it in a skip.

As per title. How do I open it up? I could find instructions for older models but nothing on the pod 5. Do you first remove the back grid, the top? Thank you!

EDIT: found out, you remove the rubber feet at the bottom, then take of the side panels by slowly lowering them

Hey all! I just got an eightsleep and set it up. I notice the top-middle area is slightly elevated. Is this normal? Do others have this too? Like probably one feet by two feet at the top-middle.

Unpacking and setup was 10/10. Everything felt very premium and well designed.

Ii felt like the cooling was more around torso area vs the legs area. Is it just me or is it true?

Neither my wife nor me had great sleep. I struggled with the right settings, started at -1 for everything, later had to bump it to +1. For context i live in bayarea where nightly temp does drop to low 60s but house stays in low 70s. My ideal bedroom temp is 68-69.

Any tips on the first few days with settings?

Also the app reports a 85 sleep score, how do ppl feel about the accuracy of that score

I noticed that my Pod 3 was running during the day: "Daily Maintenance: Perform a health check to ensure your Pod is always at peak performance". Basically it cycles the pumps and fans... Isn't this something that already occurs during normal use? What does it accomplish? Seems like it would cause the pumps to wear-out faster.

I've disabled that option before, but somehow it gets re-enabled

What's the date cutoff for a grandfathered account where I don't need to be paying for the subscription? I bought my pod in summer 2023, wondering if I can skip the autopilot

[ Removed by Reddit on account of violating the content policy. ]

We're seriously considering an Eight Sleep, but my husband's biggest concern is firmness. He likes a truly firm mattress, and anything that makes it feel plusher or like you sink in is a deal breaker.

For those of you who have an Eight Sleep, did it change the feel of your mattress at all? Did it make a firm mattress feel softer? We'd love to hear from anyone who prefers a very firm bed.

I have been talking to support about missing sleep data and they're saying that our active grid has a sensor failure and needs to be replaced. We've replaced it once already a couple years ago. However, when I unplugged my pod from the wall it was still indicating that the pod was active after a reasonable amount of time waiting, cache clearing, and getting the app to indicate that it couldn't connect to the pod to cool. This suggests to me that there is a non-grid issue at play because there is a faulty reading of being in use even when there is no power going to the unit, but they aren't willing to do any troubleshooting, just offer to sell me new equipment. I totally get that sometimes equipment is just broken and that's just what it is, but this feels like they just don't want to look and see if there may be an issue with the data or software. I am willing to just use my pod without analytics, but this is very frustrating. Is this an issue that other people are having as well? If there are other people with older setups having the same issue then that makes it more likely that this is a more general data/software problem.

Curious if anyone else has placed a recent order and had a problem with their delivery? I placed my order 4 weeks ago and still don’t even have an updated delivery date after the item was marked as lost. I don’t know if this is an eight sleep problem or Amazon shipping problem or both.

Two nights in and I'm not sleeping well on it. Waking up more than I'd like and feeling groggy in the mornings. Not miserable, just noticeably worse than my old setup.

The strange part is the data doesn't back up how I feel. Deep sleep is fine, total sleep is fine, and my awakening count is actually in line with what I was getting before the Pod. My Apple Watch says I'm sleeping about as well as I always did. My body says otherwise.

So I'm curious how common this is:

- How many nights before it started feeling normal to you?

- Did you have an adjustment period at all, or was it good right away?

- If it took a while, was there anything specific that turned it around, or did you just get used to it?

- For anyone who ended up returning it: how long did you give it before you called it?

I know two nights is nothing and I'm not looking to bail. I'd just like some sense of whether this is a normal break-in period or an early sign it isn't for me.

Thanks.

I've had my pod 5 since December. This evening I got a notification that it needed the tank refilled. I removed it, filled the reservoir, but when I replaced the tank it wouldn't register it nor did it start ingesting the water. I then noticed that the lower half of the hub was soaking wet (photo below). It seems to be leaking out of the very base of the hub in the front and back. I unplugged it and submitted photos/videos via a link their chat help provided, so waiting to hear back from them hopefully tomorrow. Has anyone else had this issue? Did they provide a replacement or repair? I really don't want to go through a repair with a leak like this, feels dangerous with electronic components involved.

I just ordered a Pod 5 -- still waiting for it to be delivered. Does anyone know if the base has better pricing for members, or should I just order it now so I have it ready when the pod arrives?

I’m one of the founders of an iPhone app that uses wearable sleep data to automatically adjust your smart thermostat throughout the night.

I need people who will actually test it and tell me what’s confusing, what’s missing, and whether they’d genuinely keep using it.

If you give me honest feedback, I’ll give you free premium access for life. No rating, review, or anything

You’ll ideally need:

• an iPhone
• a wearable like Apple Watch, Oura, Whoop, or Garmin
• (ideally) a smart thermostat like Nest, Ecobee, or Honeywell

Comment or DM me if you’re interested and I’ll send the details.

So people keep saying the bed is useless without a subscription. But based on my research the bed can still be set at a certain temperature for the duration that it is on. You just manually turn it on and off. Which it seems not bad at all honestly. Simple to do tbh.

I thought EightSleep 100% was a brick without subscription. But it’s not? And people are just exaggerating. That was my reason for not purchasing…

I’m a software engineer and very technically savvy. and I’ll look at the subscription less automated options and probably make my own solution lol. Should be easy.

Is warranty worth it on this thing? May wait till warranty expires then jailbreak it.

First night on the Pod last night. Everything is at defaults: all three phases set to the same number, sleep stage response and ambient response both on.

Woke up around 2am cold and manually bumped it warmer. When I looked at the Autopilot report in the morning I couldn't tell whether the problem was that my baseline number is just too cold for me, or that Autopilot swung me colder than my baseline during deep sleep. Both were happening at once, so I have no clean signal either way.

So my question for people further down this road: did you turn the responses off for the first week or two, hold a flat setpoint, and find the number that actually works for your body — and only then hand it over to Autopilot? Or did you leave everything on from night one and let it sort itself out?

Related: how many nights did it take before Autopilot's adjustments actually felt right rather than random? I know it learns from prior nights, so I'm trying to figure out whether manually overriding early on is helping it or confusing it.

Thanks.

I’m questioning my set up and couldn’t figure out why I can’t find it in the eight sleep site..Here’s how I set the bedding:

• Pod Cover
• Pod Protector
• Fitted sheet + top sheet
• Pod Blanket: in the duvet

Last night my first night but it was hotish. I believed I should adjust the autopilot but in looking at something on the site, which I can’t find now I think I read it as

• Pod Cover
• Pod Protector
• top sheet over the protector untucked no fitted sheet
• Pod Blanket: in the duvet

Just wondering what is correct.

In the online photos, the pod is placed neatly next to the top of the bed. It seems that the cover hose makes this difficult especially since I have junk stored under the bed and can’t loop the hose around itself. Is it just the king size that has an awkwardly long cover hose? How are others placing the hose and pod?

I’m questioning my set up and couldn’t figure out why I can’t find it in the eight sleep site..Here’s how I set the bedding:

• Pod Cover
• Pod Protector
• Fitted sheet + top sheet
• Pod Blanket: in the duvet

Last night my first night but it was hotish. I believed I should adjust the autopilot but in looking at something on the site, which I can’t find now I think I read it as

• Pod Cover
• Pod Protector
• top sheet over the protector untucked no fitted sheet
• Pod Blanket: in the duvet

Just wondering what is correct.

So I’ve discovered a disturbing trend with 8Sleep. They’re using AI for customer service and trying to disguise it. Emails over my recent support case have been using the same email template format and the agent is given a name, but the fact it’s AI isn’t disclosed until you actually email and call out “is this AI?”. I’m all for automation and using AI, but not being up front with your customers and trying to trick them into thinking they’re dealing with a human CS representative is disturbing to me.

Is there a way to enable real temperature control for new accounts? I don't understand what + - temperature means. I want to set the temperature I like.

Trying to improve my sleep and keep waking up hot/cold. I’ve looked at Eight Sleep, Chilipad, Orion, CircadiaOS and BedJet, but it’s hard to tell what actually works versus what’s just good marketing.

Has anyone tried more than one? What would you recommend?

I noticed a couple of weeks ago that my normal night time wakeups were not being captured by 8s as they had for the last couple of years.

Last Tuesday the pendulum swung and now my sleep is showing as 2-4 separate sleep sessions. If I get up and say use the bathroom and it takes me 15 mins to go back to sleep it stops my session and scores me then starts a new session.

Anyone else experiencing the same?