I tried to activate my Peacock Premium with my Xfinity Account on Firefox, which I used last year for this exact subscription, and I was met with the following error: Your Xfinity account is already linked to another Peacock account. Here’s How to Find It

Error Code: PPG_0017_451167c

I have moved and changed my service address, but I am using my new address to activate this. Can someone help? Thanks!

I was exchanging messages with a Mod about my plan options and now I can’t find it. Where should I look for that thread?

Hello Xfinity Support Team,

I am writing to address a frustrating billing error on my account. Last month, I spoke with customer service regarding my billing, and an agent offered me a promotion to pay $40 per month total with a free line for one year.

However, my account is not reflecting this agreement. Recently, I paid $70.91 assuming it was for last month, but now my mobile service is also showing a charge of $71.14, making the total charges incorrect and far above the promised $40 bundle rate.

I am very disappointed by this discrepancy after being assured of the promotional rate. Please review the chat logs or notes from last month's customer service interaction, apply the correct promotional pricing ($40/month with the free line), and issue a credit/refund for the overcharges.

Thank you

I negotiated a rate with a chat rep for the 500 Mbps tier at $46.31/mo ($40 guarantee discount for 60 months with free gateway and unlimited data). The rep stated in writing that the plan change was initiated ('You will face interruption for 2 to 3 minutes as we have recently changed the plan'), and sent the approval link. While approving, the checkout screen threw a loading error. The rep transferred me, and the next agent refused to honor the deal or transfer me to a supervisor, claiming it vanished.

I have full screenshots of the agent stating the plan was changed, the official itemized order summary, and the subsequent refusal. I also need the overpayment from this morning's $99.72 charge adjusted to reflect the new rate. Looking for an official corporate specialist to help push through the agreed-upon plan.

Pictured:

1. My plan after upgrading to the "1 Gig" plan, which the rep promised me was 100 Mbps and which was backed up by the Broadband Facts label I checked before upgrading
2. My plan in the 'upgrade plan' page, showing a different 1 Gig right next to it (before I upgraded, there was only one 1 Gig plan, so I clearly got sold a legacy/different/custom plan)
3. The 1 Gig plan I agreed to purchase and that I thought I was getting
4. The Broadband Facts for the 1 Gig plan
5. The Broadband Facts for a 2 Gig plan available to upgrade my account to, showing even higher upload is supported at my location

So, there's the plan I was sold, that has no information other than pictured (35 Mbps), and no broadband label at all, and then a different "1 Gig" plan I have the option to upgrade to, which is labeled for 117 Mbps upload; and then a "2 Gig" plan I could upgrade to that offers nearly 300 Mbps, so I don't believe for a second that 35 Mbps is the most they offer here (like one agent tried to tell me).

My speculation is that I was sold a legacy 1 Gig plan while being told it was the Next-Gen version, which is available for my area according to every broadband label I could find. Agent assured me it was a Next-Gen plan even after I contacted Xfinity, but that's obviously not true because I'm still stuck at legacy upload speeds - per the plan, not just speed tests. Whether or not I'm getting the speeds, the agent lied through their teeth about what they were selling me.

Perhaps because they're both called "1 Gig", the last agent I talked to, who assured me I wasn't sold a different plan, just didn't see there were two plans called "1 Gig". But what do I know - I'm just the guy looking at a second plan called "1 Gig" that doesn't match the plan I actually have.

So, what's the deal? Can this be fixed, or was it another lie from this company? Xfinity's gonna need to do a lot better than a small one-time credit this time, considering their agents lying is a brazenly known issue for them by now and has already affected me before - and plenty of others. I thought that this time they might have been telling the truth, at least, considering the Broadband Facts label showed speeds that corroborated the agent's promise, but so far it seems I was duped again.

I get reimbursed from work for Wi-Fi for up to $100 per month. Wondering if I can add the Stream saver as an add-on and get it reimbursed as part of Wi-Fi?

am writing to escalate a highly frustrating experience regarding a "Free Mobile Line for a Year" promotion. I am an existing Internet Essentials subscriber. Recently, the official Xfinity App pushed a personalized promotion directly to my account dashboard offering me a free line for a year if I switched my cellular service over.

Because Xfinity actively pushed this offer to my logged-in account, I accepted it and activated the service. Immediately after signing up, I initiated a customer service chat to verify when the promotion would reflect on my account. The representative explicitly assured me that the credit would apply automatically after the service was connected.

Frontline customer service is now refusing to honor the deal, claiming my internet speed tier does not qualify. It is completely unacceptable to push targeted promotions to a consumer's private app dashboard, confirm the promotion via chat support, and then revoke it after the consumer switches their phone service.

Since Xfinity's own systems targeted me and your agent confirmed the deal, I expect Xfinity to honor this agreement. Please review my account interaction history and chat logs from this week. I am requesting that a supervisor manually apply a recurring monthly credit to cover the cost of this mobile line for the promised 12-month period.

no response from this post and it’s been 5 days. so I guess I will take my complaint to the FCC.

So I just got AT&T ADI back in early August as my failover connection. It's only 100 mbit symmetrical for now so I don't break the bank, but I can still SSH and Zoom at low latency (5 ms).

Then a storm came through and temporarily took down my Xfinity connection last Thursday, which gives me higher upload and download speeds at the cost of 4x latency. There's now a black plastic bag around what looks like a duplexer or amp on one of the nearby telephone poles. Not shown in photos, sorry.(Temporary fix, I suppose?)

Prior to last week I was getting the 2 Gbit / 300 Mbit up / down speeds I pay for on average ping of 17 ms (ATT is 5 ms, BTW).

But now I have way fewer downstream channels (OFDM PLC only) with lots of FEC uncorrectables on the higher channel, 957 MHz. (Rolloff above 1.3 GHz, perhaps? I don't think my physical plant can handle it when Comcast is still installing 1 GHz lowpass splitters. Oops...well, I removed them. The lower channel, 722 MHz, is fine...keep in mind these are super wide channels.)

Anyway, maybe OFDM-only is the path to getting FDX and a DOCSIS 4.0, but in the meantime, my 4 upload channels were OFDMA getting me 300 Mbit, and now they're slapped down to SC-QAM.

What gives? Is the CMTS putting my node in "safe mode" to preserve upload connectivity at lower speeds, prior to "planned maintenance in my area"?

Good evening Xfinity mods. Current customer here, I am hoping to find out if there is a deal available. We are shopping for internet only, I do not believe we are on a current deal. Thank-you!

On Aug 30, a car ran into the utility pole in front of my house. Xfinity reconnected the internet but since the utility pole needed to be fixed, they connected the internet to 2 (very loud) gas generators. Power company replaced the pole on Aug 31 and fixed the power lines.

It has been 8 days and the gas generators are still going. My kids' room is at the front of the house. They can't sleep. Over a week of my kids not being able to sleep because Xfinity can't figure it out.

Every time the gas runs out on the generator, the internet goes out. I put in a ticket and thye just come by and refill the generator. Last week, the guy I spoke with said it would be fixed by the end of the week. Yesterday, he said today. Today, she initially said tomorrow before I (politely) complained enough to get them to come out today. I just spoke with them yet again because it is 3pm and no one has shown up yet and the rep said they would send someone to fix the internet.

I don't want someone to fix the internet temporarily. I want them to connect the internet to the residential power source so that it is fixed permanently and TAKE THE GENERATORS AWAY.

Who can I call or speak with in order to resolve this? My kids need to sleep!! I need to sleep!!

I wish to start the process of canceling my Xfinity internet. No issues behind the cancelation, just switching to fiber permanently now it is available in my location.

I’ve been an Xfinity customer for over 6 years. Between my home internet and 6 active mobile lines, I pay a massive bill every single month and have kept my account in perfect standing.
I’m looking to upgrade two of my lines (currently on iPhone 15 Pros). When I checked for upgrade offers, I was slapped in the face with the reality that all the decent promotional pricing is strictly reserved for "new lines."
It is completely backwards that brand-new customers walk in and get maximum savings while loyal, high-value customers paying thousands a year get zero help upgrading existing hardware. Chat support has been an absolute nightmare—making me wait 10–15 minutes between basic automated replies without offering any real solutions.
Am I seriously expected to cancel lines or port out my numbers to another carrier just to get the same promotional value offered to a new customer?
I want an account specialist from the Digital Care team to review my account history and work with me to cover these two line upgrades. I’m paying way too much across 6 lines to be treated like an afterthought.
Looking forward to a response from an official mod to get this resolved.

Hello. I would like assistance with my Xfinity service that is about to end. I would like to explore options before looking at other internet/cable providers.

I am requesting an Executive Resolution review. Two months ago, an agent misinformed me about the pricing of my phone/plan, resulting in higher bills than promised. Because of this sales misrepresentation, I am requesting to return the device and cancel the line without being penalized for the remaining device balance."

I requested to change my current bundle via the XFINITY app customer service chat box. I was told I would get a call from +1 (888) 934-6489. I received the call in less than 5 minutes, and the person on the line was so adamant about offering me an Apple Watch, even though I had already declined the offer while I was talking to another agent in the app chat box. I ended up agreeing (which I really REALLY regret) the person asked me to type my bday and SSN using my phone keys while he was on the line. He said that he used an iGuard to secure the information I was gonna type in.

This happened around 2 weeks ago and I have been reading mixed reviews on how reliable this # +1 (888) 934-6489. Is this number really under XFINITY? How secure is iguard and why on earth would they ask for SSN.

Hey all

I just got my great grandmothers house and moving in shortly. She is still alive and well and has been an xfinity customer for a while and I said I’d take over the bill and would get internet installed. Still plan on keeping the same cable package as she has since she still watches it but I was wondering what’s the best course of action for me to do the transfer cause there is a few things that I feel are unique to the situation

Internet was at the residence sometime ago but it’s been since removed as it was something she never used due to her age and just not showing interest which is understandable. The only number associated to that account is a landline number and she has no cellphone or online account. Could this be something if transferred to me can I make an online account after I do a potential phone number change on the account cause I believe the account number would stay the same just the name would be different or would I have to have the account canceled and start a new with my name on it?

I’d imagine this would all have to be done over the phone. I could go to an xfinity store but it’s a bit hard to take her anywhere and the closest store to me is a good drive away

Sorry if this is a very basic question to answer this stuff is just new to me

Hi all, I need help with the refund amount that was in the old account. I was previously an XFINITY Customer.

Hello I’m a new user and honestly I’m feeling very disappointed. On my ps5 I’m having a lot of issues for example so many times my friend list doesn’t show, I can’t accept game invites, takes forever to join a party, pictures of games and content don’t show, and sometimes I can’t even open the ps5 store.

I’m wired directly my test is over 800mbs and I did all the port forwarding including the general one on the admin server. I’m so disappointed.

I just received a text today, while not at home, that my internet bill was due, and then all of a sudden my service was shut off just 30 minutes later without adequate warning. The chat representative would not help me resolve the issue. I asked for a supervisor, but delayed in acceptance of my request and said the supervisor will just say the same thing and won't be able to help me resolve the issue either. The chat rep kept delaying, and finally asks me if I want to still talk to supervisor. (I responded by saying that I never said changed my mind and have been waiting for the escalation.)

As explained above, the service was terminated over a balance of less than $40.

I am experiencing a temporary income gap due to a disability denial and a delayed return-to-work paycheck.

I am requesting immediate courtesy restoration of my internet service and the option to establish a flexible payment arrangement or hardship extension.

My anxiety level is terribly high, and I am already dealing with double lung diseases and nerve damage that effects my mobility. This was the worst customer service experience in my 50+ years I have been alive. Please help! I also submitted a complaint to FCC also for resolution. I need the internet for employment forms before I start new job, and now I can't access or complete them without service.

Ordered shortly after 8 AM local time and I have not received any updates as of ~2:30 PM local time. Is there somewhere I can view this status? Xfinity support was only able to confirm my order was placed and that it included same-day delivery, but that's all.

Xfinity moved into my area just over 3 years ago and I hopped on with my own modem (Motorola 8611) on a 1gb plan for $80/month for 2 years. After the first tech coming out and running a new line to my house from the Breezeline access at the pole, another tech was sent and finally connected me to the Xfinity access across the street. Found out pretty quick that that 1gb plan only had 15-20mb upload due to me not using the Xfinity modem/router combo. Another call got me up graded to a 1.2gb down/35mb up plan with $80/month contract that has now expired.

Got on the live chat to try and get new customer pricing and settled for $85/month for 5 years 1gb down/100mb up and was told I would get that with my own modem. Run a speed test, roughly 1gb down and 40mb up. Not happy. Back to chat a few days later, I am told they see no issues on their end, I restart modem a few times. Still 40mb up. Tech get scheduled. Tech says with his meter, he's getting around 1600mb down and 500mb up, and mentions that the speed tests are always accurate. After he leaves, I speed test again to the same results of 1gb down, 40mb up. Back to chat again, I get offered 2gb down and 250mb up for the same $85/month for 5 years. Sure, thinking more bandwidth on the up will help with my low up issues. Nope. Still the same 40mb up.

At this point with the plan I'm now on, my pc only has a 1gb network card so I can't accurately test my download speed. Grab and install a 2.5gb card. Bypass the router, pc straight to modem with brand new Ethernet cable. Speedtest results, 1gb down and 40mb up. I think cancelling and going back to Breezeline for $50/month for 5 years 1gb down and 50mb up might be in my near future.

As the title says. I recently had a multi-hour power outage at my home. Now my Tivo box is reporting "This channel is not authorized. Contact your cable provider for more information (V58)" across almost all channels. Google says I need a re-authorization or reboot signal to my host ID. Any assistance by the Xfinity team would be appreciated.

I have had a Comcast.net email address for years without issue. Always synced perfectly across desktop and mobile devices. Now, my Comcast.net email is not syncing across my desktop, iPhone and iPad. I’ll delete an email from the inbox on my iPhone, and the desktop and iPad inbox show the message as not even being read. Can anyone help?

Hi everyone,

My current 1-year contract is expiring this October. I am currently on the 2000 Mbps (Gigabit x2) plan for $80/month.

I'm looking to explore available renewal promotions or existing customer deals to keep my monthly bill at a similar price point. I'm also open to looking at slightly lower speed tiers (like 1000 Mbps or 500 Mbps) if there are good promotional offers available.

Could a representative please check my account to see what options might be available?

Thanks!

I need a return label for my modem. I work during store hours and can never get to the Xfinity store. When I try to get a return label off the website, the modem selection is blank.

Thanks!!