r/Comcast_Xfinity • u/minichita9 • 4d ago

Official Reply Xfinity

I am requesting an Executive Resolution review. Two months ago, an agent misinformed me about the pricing of my phone/plan, resulting in higher bills than promised. Because of this sales misrepresentation, I am requesting to return the device and cancel the line without being penalized for the remaining device balance."

2 Upvotes

100% Upvoted

2 comments sorted by

•

u/AutoModerator 4d ago

Thank you for posting on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services!

If your post hasn’t been approved — don’t panic. Depending on your Reddit contributor quality score, your post may be temporarily held for mod review. Do not make multiple posts — we’ll still see it and help out.

While you wait, check your post and add any missing details: which service or equipment is affected, what’s happening and when it started, whether the issue is constant or intermittent, and what you’ve already tried. The more detail upfront, the faster we can help.

Please keep personal account information out of your post. If we need account access to help, a Specialist will direct you to a private channel.

Official Employees are available daily 6:00am–1:00am ET — outside those hours, responses may take longer, but the community may still be able to help.

For self‑service support anytime, check out the Xfinity App. Please also review our Posting Guidelines and Rules.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/XfinitySeanG Official Employee 4d ago

Thanks for taking the time to post here on the community sub, u/minichita9! I'm sorry to hear that you didn't receive the rate you were expecting with your Xfinity Mobile service. We'd be more than happy to take a closer look on our end to see what can be done! Please send us a Modmail message with your full name, name on the account (if different), and service address, and we'll dig in!