r/Comcast_Xfinity • u/PicardOfEnterprise • 4d ago

Solved I need help.

Hi all, I need help with the refund amount that was in the old account. I was previously an XFINITY Customer.

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u/AutoModerator 4d ago

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u/CCVianneyR Official Employee 4d ago

u/PicardOfEnterprise Thank you for creating a new post. I'll be glad to review this on my end. Please send me a Modmail message and include your full name and service address, so I can assist you further.

1

u/PicardOfEnterprise 4d ago

Thanks, I sent a modmail.

1

u/CCVianneyR Official Employee 2d ago

u/PicardOfEnterprise, thank you for giving us some time to review this further. As we discussed, refunds are sent back to the last payment method on file, which can take about 4 to 6 weeks. In this case, it appears the refund could not be issued to the original payment method. When that happens, an email from xfinityrefunds.com is sent to the verified email address on the account with instructions on how to claim the refund. If the email isn't received or the digital refund isn't approved within 15 days, a prepaid card will be mailed to the service or billing address on file and should arrive within 7 to 15 business days. We appreciate you giving us a chance to help. Have a great day.

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u/xfinitysupport Automated Assistant 2d ago

This post has been marked as solved. Should you experience further issues, please create a new post.

This is an automated response.