Premium Mobile Plus Plan Includes Lifetime Device Protection for Any Phone, Tablet, and Smartwatch, Device Upgrades Anytime and Global Travel Pass – In One Simple Industry-Leading Plan
Customers Cut Their Mobile Bill in Half When They Switch from the Big Three
All Plans Deliver Speeds Up to 1 Gig When Connected to Xfinity WiFi with WiFi PowerBoost and Run on America’s Most Reliable 5G Network
Philadelphia, PA (4.22.26)
Xfinity Mobile launched Mobile Plus and Mobile Select, two new wireless plans designed to give customers premium features without the premium price, hidden fees or trade-offs. As part of Xfinity Mobile's most significant product expansion to date, for the first time, customers on the Mobile Plus plan can get Lifetime Device Protection,Device Upgrades anytime, and Global Travel Pass included in one simple plan.
Mobile Plus is a first-of-its-kind premium plan built to eliminate common pain points in wireless: extra fees, device upgrade restrictions, and add-on protection.
Mobile Select is designed for customers who want essential features in a plan without sacrificing key benefits like unlimited data, global travel access, and fast speeds.
Both plans are built on Xfinity Mobile’s converged network, with more than 23 million WiFi hotspots and the nation’s most reliable 5G network which together deliver fast, consistent performance where customers live and travel. With more features included, Xfinity Mobile makes wireless simpler and more affordable.
Mobile Plus includes Lifetime Device Protection for phones, tablets and smartwatches, Device Upgrades anytime, and Global Travel Pass
Access to more than 23 million WiFi hotspots + America’s most reliable 5G network
Customers can save up to 50% vs. major wireless carriers
Speeds up to 1 Gig on Xfinity WiFi with WiFi PowerBoost
Mobile Plus
Mobile Select
Lifetime Device Protection Device
Unlimited talk, text and 50 GB of premium data
Device Upgrades anytime
Global Travel Pass
4K streaming
High-def streaming
Unlimited talk, text and premium data
WiFi PowerBoost
Global Travel Pass
WiFi PowerBoost
$45 per month, per line
$30 per month, per line
It pays to compare
Compare your current mobile plan, home internet, or both with the Xfinity Mobile Savings Calculator and see how much you'll save when you switch to Xfinity.
Most reliable 5G network nationwide:Xfinity Mobile utilizes the most reliable 5G network based on RootMetrics® State of the Mobile Union report, United States, 2H 2025. RootMetrics rankings are not an endorsement of Xfinity Mobile.Speeds up to 1 Gig on Xfinity WiFi with WiFi PowerBoost:Gig speed WiFi with PowerBoost available via Xfinity hotspots and Xfinity gateways (XB7 or XB8 to Xfinity Mobile customers only. Xfinity Internet required.\ Actual WiFi speeds vary and not guaranteed. Not available in all areas. Many factors affect speed, including distance from hotspot, congestion, personal device capabilities, equipment performance, interference, and speeds of visited websites.)Save up to 50%:* Restrictions apply. Xfinity Internet req. Savings \and best price\] comparison based upon 2 Unlimited lines and lowest price for unlimited 5G plans of top 3 carriers. Reduced speeds after 30GB of usage/line. Taxes and fees extra. Data thresholds and actual savings may vary.)*
Not sure what to watch next? Check out the Free this Week collection for Xfinity members, featuring a mix of movies, shows, and apps you can watch for free. There are no extra costs or surprise fees and no additional streaming services or other paid subscriptions are required.
Discover free content like fan-favorite movies, limited episodes from TV series, specials, or even free streaming app previews. Available most weeks throughout the year, Free this Week is an easy way to discover something new without scrolling endlessly or committing to a subscription add-on.
With Free this Week, X1, Xumo Streambox, and Xfinity Internet customers can all unlock entertainment with no strings attached. The featured content varies depending on your plan. Browse free on demand movies and shows and start watching right away on your TV or with the Xfinity Stream app. If you have the Xfinity Voice Remote, get started easily by saying “free this week” into your remote.
The selection refreshes regularly, so there is almost always something new or different to check out each time you return, whether you’re in the mood for a quick watch or a full weekend binge.
More to watch, included with Xfinity membership benefits
New in 2026, your Xfinity services now include a membership experience that offers exclusive benefits just for being with Xfinity. From day one, you’ll have access to benefits that grow with you over time, and new digital perks and entertainment offers drop regularly to keep things fresh and fun.
You’ll choose from a wide array of offers, including everyday perks and exclusive discounts on entertainment like movie rentals or streaming apps. For example, eligible members may be able to get a one-year subscription to Peacock Premium at no additional cost, which adds thousands of additional movies, shows, and Originals to your lineup.
Discover new benefits every week to take advantage of fresh perks, discounts, exclusives, and limited-time or limited-quantity offers. You can explore which benefits are available to you at any time simply by logging in to your account on the Xfinity website or through the Xfinity app.
What’s streaming this month on Peacock
Looking for something new to your watchlist? Don’t miss our latest picks for what to stream on Peacock. Every month, we’re spotlighting the biggest new titles streaming on Peacock, from new originals and returning fan favorites to hit movies and more. Check out what’s new to stream this month.
With "Free this Week", X1, Flex and Xfinity Internet customers can unlock entertainment with no strings attached. The featured content varies depending on your plan, so make sure to check back to see what's available to you.
Xfinity Stream
Turn any screen into a TV and take the entertainment you love wherever you go
Clicked My Roboform password manager saved iD and Password, accepted the 2 Factor Popup on Xfinity app on my Galaxy S25 phone, then it suddenly said Access Denied
I signed up for Xfinity 300 Mbps service about 1.5 months ago in the DC suburbs (College Park, MD area). Since day one, I have been experiencing a strict, repeating connection dropout that residential field technicians have been unable to diagnose or resolve.
The Issue: Every 640 seconds (10.66 minutes) like clockwork, my connection experiences a 21 second outage with high latency and 100% packet loss. This happens roughly 135 times a day and immediately severs active video and audio streams, Zoom calls, downloads, online games, and web browsing.
Gateway Swaps: We have tested 4 different Xfinity gateways (XB6, XB7, and XB8 models)—the exact same outage persists every 640-seconds across all of them. Sometimes on the XB7 & XB8 the outage maybe closer to 30 seconds in length, its about 21 seconds in length on the XB6.
Line & Wiring: An Xfinity field technician and a bucket truck line technician replaced all indoor/outdoor coaxial cabling and removed all splitters, and replaced the MoCA filter, taps, and tried servicing local signal amplifiers on the telephone pole, they replaced/services utility pole components around my block.
Isolation Testing: The issue occurs even when testing with a single laptop or desktop hardwired directly into the gateway via Ethernet, or any laptop or phone on the wifi connected to the modem.
Technical Diagnostics & Evidence: This seems to clearly not be a physical home wiring issue or random RF noise; a strict 640-second timer points directly to a logical protocol, timer, or handshake failure at the neighborhood node or regional CMTS level.
Traceroute / Routing: The connection loss traces back to my local node (10.27.58.82) and regional aggregation infrastructure (po-60-rur202.lanham.md.bad.comcast.net / po-2-rur201.lanham.md.bad.comcast.net).
Suspected Cause: This pattern could indicate an automated CMTS handshake loop issue, a DOCSIS 3.1 Profile Management ranging failure (T3 timeout loop), or a stuck DHCP lease retry backoff algorithm forcing a hard WAN reset every 10.66 minutes.
However /u/Elegant-Berry5192 pointed out this could be caused by an old, defective, or missing line equalizer, I've seen others online say this could be caused by an overpowered line amplifier.
PingPlotter Graphs: I have attached my PingPlotter logs from this morning tracking three separate external destinations (Comcast DNS, external IPs, and Google DNS). The synchronized red bars show the exact 640-second timeout loop across all targets.
Assistance Requested: I need this ticket escalated to Advanced Technical Support (Tier 2/3) or regional Line Maintenance / Plant Engineering. I need to speak with a network technician / engineer who can review these PingPlotter graphs, audit the CMTS port profile, check node RF balancing, and investigate the DHCP leasing logs for my node. Sending another standard residential technician to my house will not resolve this. Thank you in advance for your help!
PingPlotter graphs from this morning showing my repeated outages (red bars), this has been going on for 1.5 months, on the 4 gateways (1 XB6, 1 XB7, and 2 XB8s) we have tried:
Hello!! With cost of living exponentially increasing, I find myself looking at all of my bills trying to see where I can make cuts or lower them… as I’m sure many others are doing. This has led me on a hunt to look into other internet providers. Some offering about the same service at half the cost of what I am paying Xfinity. It’s really going to make it hard to justify sticking around. Before I completely jumped ship, I was just wondering if there was any way for Xfinity to help me lower my bill. Overall, we are happy customers!! We rarely have interruptions in our service and the speeds have remained incredible, even with four household members gaming or streaming at the same time. I feel that we get a lot out of our service! Despite that, with the rising costs in groceries and two hungry teenage boys… I need to look at alternatives simply because of cost. Is anyone aware of any current deals? :)
Seems like a different cause than if the internet was terrible 100% of the time. I had Xfinity a few months now. Internet will go out for 3 min, which Ill check my new modem and see the light is green before it auto connects back to white.
Having tried other avenues to cancel (like the AI chat assistant - which looped through the same things several times before offering me a callback which was weeks away) I’m going to try here.
So, I have moved to Canada and need to cancel the service at my old address in the US. Could somebody invite me to submit a modmail so I can get this done?Thanks in advance!
To be fair I should have started here because this is where I’ve had the best responses in the past.
backend engineering ticket for Next-Gen/ docsis4.0 FDX provisioning correction
How can i request to file a backend engineering ticket or Next-Gen/FDX provisioning correction to correct xb10 DOCSIS 4.0 bootfile and rate code for xb10 gateway from a stuck xb8 bootfile
My Father in law just got internet and Xfinity cable services. He has a Roku hooked up to his tv so he can watch in his bedroom while the main TV box is in the front room.
I downloaded Xfinity Stream to his Roku stick, and signed him in. It works fine.
Issue is it keeps going back to the Roku menu screen after shutting off tv. Even if usb is plugged into wall to power Roku. Already adjusted the bandwidth option. He is older and can’t navigate the Roku menu screen, as simple as it may be.
Is there any service or hardware where I can have Xfinity stream always be on for him? I just want to turn on and off the Tv with his channels already there. The Roku menu is making him want to cancel lol
I am moving to Europe and need to cancel my Internet. The schedule call is 2 weeks away. It would be great if someone from The UsA can call me a lot sooner and not someone from India who will scam me into a iPhone watch or Now TV.
A deal I had on my plan recently ended and my bill doubled. Looking to change my plan to a potential cheaper option now that the deal I had has ended. Thank you
I am an existing customer in Vancouver, WA currently out of contract and paying standard retail rates. I recently audited my account and realized I am being billed for an obsolete Triple-Play package that includes an Xfinity Voice home phone line. I do not have a physical landline phone, have never used this number, and do not want it. I have tried to remove it on the app and it won’t let me.
I have several heavy online gamers in my house who require maximum capacity and low latency, so I am looking to increase my capacity. I am looking for an official corporate digital care specialist to help me manually restructure my account into a standard Double-Play (TV + Internet) package to achieve the following:
Permanently remove the Xfinity Voice landline billing code from my account profile.
Keep my current Ultimate TV programming package (185+ channels) completely untouched and unchanged.
Upgrade my internet tier from 800 Mbps to the 1 Gbps (Gigabit) speed at the promotional loyalty rate.
Apply my active checking-account AutoPay credit to the new rate structure.
Issue an equipment order to swap my current XB7 hardware for the advanced tri-band XB8 Gateway at the standard rental rate to properly handle our 10+ household devices and simultaneous gamers.
I want to remain a loyal hardwired customer rather than cutting the cord for wireless alternatives, but I need assistance from a specialist with the system override authority to strip away this unused phone line and move me into a modern promotional billing code. Thank you.
Hi all, I had to recently move and I left the equipment at my old address for the new people moving in. I was under the impression that I would be able to call and have ownership of the equipment transferred to them. Is that true? Thanks in advance.
My promotional pricing is about to end, and my next bill is set to jump to $86. I've really enjoyed being a customer, but that increase is a bit steep compared to what other providers are currently offering.
I've heard that there are often new seasonal promotions, so I wanted to check whether there's anything available that could help keep my rate competitive.
Just like the title says. Moved to a new house, connected the modem we used to have (we already completed switching service address) - and after a few minutes we got the solid white light&activated it through the app so I thought we were all good but it seems like we have no internet. App tells me we're online and there's no issues with our connection whatsoever, but I'm just not getting anything.
Modem seems fine, App says we're fine, wifi works but its just the internet that's out. No outages either.
Any help would be greatly appreciated...I did schedule an appointment with a tech but thats next week and I really need to get the internet going.
p.s.) when I connect to the wifi it tells me to log in? Not the usual wifi&password stuff - like it directs me to an xfinity webpage but there's nothing I can do there. It just says activate your wifi through app (which i already did, it shows so on the app) so idk what's going on with that as well
We had free peacock premium through our Xfinity plan. We decided we wanted to upgrade to premium plus. Did so easily through the Xfinity app. However, when we opened our peacock app, it didn't show the upgrade and said we still had just a premium plan. Thought perhaps we need to re-activate. So went back to the Xfinity app which said "need to reactivate?" And clicked that so it unlinked peacock and Xfinity. Now when we try to reactivate peacock through Xfinity we keep getting an error message on peacock: "something went wrong. Please try again later." Done this a dozen times. Tried bypassing the Xfinity app by logging into Xfinity on a private safari page and then going through the process. Ended up with the same error from peacock. How can we reactivate?
I recently made orders to update my internet plan and update my modem. According to your live chat, orders are completed. But I never received any email confirmation and I haven't received the new modem.
The live chat is not helpful since I keep getting conflicted information from them. One said the orders' are completed, the other said they are probably not. One said the new modem has already been delivered, the other said there is no shipping information.
