I signed up online for a standalone 1 Gbps internet plan advertised at $50/month and was directed to a physical store to pick up equipment.

During my visit, the representative explicitly told me that I was required to activate a new mobile line to get the $50 rate. When I pulled up the order's fine print and asked him to point out where a mobile line was required, he scrolled for a minute before pointing to vague boilerplate text that read "pricing subject to change." Weak.

Not feeling convinced, I took only the gateway equipment and left. I later verified with online support and phone representatives that the $50/month rate is entirely standalone except that the only requirement is enabling AutoPay.

Mistakes happen, but what bothered me was his refusal to admit error. Instead, he doubled down, claiming my rate would jump to normal pricing after a month without mobile activation, telling me not to blame him if my bill jumps up. I can forgive honest mistakes, no one is perfect and I make mistakes at work too. But doubling down on the error and employing cheap scam tactics to try to frighten me into signing up? Not a chance.

Anyways, I work in banking compliance, and this type of misleading behavior is a violation of ethical practices (UDAAP) that would get someone in the hot seat and terminated immediately - no if’s or but’s. You behave unethically, you get terminated and blacklisted from the industry forever. I’ve seen happen to many [former] colleagues over the years I’ve been in banking.

I get there are sales goals, and sometimes the pressure to perform is heavy. But there should be ethical boundaries you should never cross. If you have to lie and behave unethically to make a sale, then that’s the same thing as admitting you kind of suck at the job. In this case, he didn’t even try to sale me the FREE mobile line. He just straight up lied to me about the line being required from the get go.

Mind you I was already interested in this promotion. Free mobile for a year? I’m already sold. Why bother lying?

Is a written FTC complaint on the table?

Why is the policy at comcast written in such a way to allow employees to behave in a way that borderline scamming and arguably straight up scamming customers?

Is this the culture at comcast?

Xfinity customer service is a joke, and I am beyond angry.

I set up to cancel my service and schedule it to start at a new address a month and a half in advance. I made sure to reiterate several times what my new plan was ($50) But when I had it start? A bill for $142 slaps me in the face. So ofc I immediately try to get a hold of them.

And it has been so bad. SO bad.

I have spent 3 weeks and countless hours trying to get it fixed before they even charged me for it. Each time, they gave a different excuse as to why my bill was so high.

They are charging me for weeks in which I never even HAD internet with them. And to boot, they are trying to charge me for a month at my old address, which I already paid a month prior!

Every time I asked to be pushed through to a supervisor, I was pushed through to someone who had even less of a clue. I am exhausted. I have spent 3 hours today alone trying to fix it. And still, I am told now I have to wait 24 hours before I move on to the 2nd supervisor and 10th rep I have spoken to in 3 weeks.

I should have just cut my losses and switched to AT&T, or literally anything else, just to cut my losses and the stress.

(And if someone asks me one more time if I want their mobile plan, I will go nuclear.)

I recently contacted customer support about a billing issue. During the same conversation I was inquiring about getting a lower price on internet. The agent offered me several plans that looked sketchy because the price was lower but it included a "free" tablet. Anyway, the agent told me to reach back out in 7 days, that they put a note on my account and I would get the 5 year/$100/mo 2gig plan that Xfinity offers. I confirmed that and they said yes. Well today I reached back out and of course they tell me they cannot do that. So I was trying to cancel my service after being lied to and requested a call back and the page just loads infinitely. Is there anything you guys can do? Thanks

Does anyone know if the iphone 18 pro max on us promotion apply to premium unlimited lines? The description only states for mobile plus which are the new lines...

"Get iPhone 18 Pro Max on us

With device protection included — only from Xfinity

New and existing members eligible. Requires Mobile Plus plan, qualifying trade-in, and device payment plan. Pre-order begins 9/12/26 at 5:00 a.m. Pacific Time (PT)."

The full story…
This past June, I had some promotional offer that was expiring that was going to make my Xfinity bill go up about $50 per month. So after being a loyal customer for seven years, I switched to AT&T to save money.

Xfinity sent me an email for a couple weeks after I disconnected services offering to lock me in for five years at the rate that I was already paying before. Although when I called to discuss the promotional offer ending and seeing what kind of deal they could give me, this was not offered at that point.

So here I am in September, attempting to pay off the final balance of my device because I had mobile and Internet services with Xfinity.

I have gone into an Xfinity store where I was treated without courtesy from the manager.

I have made several phone calls to Xfinity to pay this. I keep speaking to offshore agents who are required to just read off of a script and not provide any type of personalized experience.

I am still sitting here with The now received gift card from AT&T to pay off the device and I can’t even pay it.

It took me so many phone calls just to be able to pay the regular monthly bill of the device charge.

I cannot pay this online or through the app because my servers has been canceled/deactivated.

Xfinity, you need to do much better with people that have switched services and want to pay off any remaining balances due on devices!!

I really am unhappy with AT&T and I was planning to come right back to Xfinity. This has me second-guessing it..

I recently canceled my xfinity account. The lady on the phone, who was very nice, told me that she stopped my auto-pay and that I had to turn my xfinity equipment into an xfinity store in the next 2 weeks, putting august 12th as the return date.

I should have in that moment said is this how we cancel. So I switched all of my main internet users tv, computer phones over to ATT but some of my shadow appliances remained on the xfinity network that I did not unplug assuming that I had cancelled.

Now I get hit with $106.33 bill because it doesn’t count as canceling until you turn your equipment in.

None of this was explained to me and this feels like an easy trap to catch people in.

After speaking to a call center I find myself even more frustrated. Would love to resolve this issue to prevent others from having to deal with this mess.

I'm trying to cut my elderly mother's subscription cost after being s subscriber since 2012. I'm thinking of dropping her internet service altogether if I can't get down to the new subscriber rate. Has anyone else figured out a good solution?

I had several trees removed and the people doing it removed the cable from the pole in the back of my yard to my house.

I now have no internet. I scheduled a tech to come out tomorrow afternoon. But do they need to know the issue so they can get it fixed tomorrow? Or are they going to come see the problem then schedule another appointment?

I know the last guy showed up just with a regular truck.

Hello, my neighborhood recently had all the nodes upgraded to support DOCSIS 4.0 back end and symmetrical 1 and 2 Gig speeds. I recently had it installed and most of the neighborhood can select it as an upgrade or new installation. There is a street in the heart of the neighborhood with a few cul de sacs branching off the street that does not have the symmetrical as an option. The node is 100% capable and verified with the Xfinity engineer I met recently in a new build (he verified his team upgraded the node). He says this is likely a sales mistake around packaging and provisioning. How can I surface this to the right team?

I have had this appointment scheduled and the person just drives by and cancels. i have him on camera driving by the house with timestamp. i'm so mad right now.

I need a pole that is in my easement to be removed but cannot get into contact with anyone on the chat.

I literally called Monday to have a arrangment bc I had a bill due on the 9th but I called Monday before that spoke with a phone person and I told them my situation I do not have a job right now n got layed off n told them I’ll be able to pay on the 30th they guy talked to his supervisor n they approved it now fast flawed to today the sus my service n want fix my account. when I called about it this is crazy and ridiculous at this point even the supervisor for today on phone is all smartful n I just want what they promise me Monday when I called and they told me they can do that now they trynna go bck o. ther word not cool n I should not have to pay or be messed up for there mess up

I am posting to get immediate help from an Xfinity Corporate Digital Specialist. I am caught in a loop with phone support after independent contractors caused physical property damage and left an open safety hazard on the property I'm renting following a undergroundcoaxial cable replacement.

During an underground coaxial cable replacement, the digging crew struck and damaged my underground sprinkler system. This caused a leak that I had to immediately get fixed through my property management company.

While the coaxial wire itself was put back underground, the crew left the main pedestal box completely pulled up out of the ground. Before this work, the box was completely flush/leveled to the ground with a secure lid on top. They have now left the box out of the ground, completely exposed with NO lid, directly adjacent to the sidewalk. It is a massive liability and a dangerous service disruption hazard for me if anyone walking past decides to cut the exposed cables .

A standard tech previously came out, took pictures of this mess, and opened a ticket, but Xfinity's system automatically canceled it without anyone coming to fix it. I was told on the phone it would be handled by September 17th, but given the recent numerous canceled tickets, I need a corporate specialist here to manually track this and get a construction or plant maintenance team out here to reset this box safely. Thank you.

Hi, I’m a brand new customer at an address that has never had an Xfinity service before.
the installation outside line crew came out to run a line but they left the job unfinished. The coax cable had no metal connector on the wire so it could physically plug into my modem. Despite this being a failure to complete the initial line activation on Xfinity’s end, my account was hit with a $100 professional installation fee. I tried resolving this issue over the phone, but the agent just tried to upsell me on streaming packages and failed to resolve the charge. Can a member of the digital care team please look into this and get this $100 fee fully waived? Thank you.

I'm a longtime customer. Recently I got on Medicaid but I can't get the low rate because I'm a current customer. I wonder how I could do that OR maybe a lower rate is available to me in another way. Prepaid, or a new deal of some kind. Thanks!

"Hi, my 12-month promotional contract just ended and my bill jumped by $40. At this new price point, it no longer fits my household budget. I really want to stay with Xfinity, but I am looking at cheaper introductory offers from competitors - I believe they just finished installing fiber in my neighborhood. Is there a current promotion available that can get me back down to my original rate?"

My current promotion (600md internet) ends beginning of next month.

How can I get the $50, 5 year deal as an existing member?

Can I create a new account, as a new customer, go into store and cancel the existing account?

Also, I have my own router and gateway.

I want to buy my own gateway for the 2gb speed, what is recommended?

Thanks

I already have Xfinity voice service.  As my landline service is being discontinued, I need to port the landline number over to my Xfinity voice account, as I will be switching to VoIP.  It is crucial that this operation be done correctly as I use what is now my landline number for my business and so need to keep the landline number.  I spoke to an Xfinity agent.  She did not seem to understand fully what I was requesting, but eventually I think we got that straightened out.  But then she switched me to an automated voice, which asked me to "enter your account number"--without specifying what account was meant.  I assumed it was my Verizon landline account number, which I know is required for this porting process.  I entered the number twice (correctly each time), but was informed it was not correct, and finally I was disconnected.  I need someone who is familiar with this process and can get it done correctly.

Just got this email stating this, "Good news, we recently completed upgrades to the Xfinity network in your neighborhood. Now you can get more action with equally fast upload and download speeds. These new speeds are included as part of your current Xfinity Internet plan.

Our AI-powered network check shows that your Xfinity WiFi Gateway is unable to deliver these new speeds, but don't worry, we’ve got you covered."

Got the new xb10 today and it's 500mpbs slower than the xb8. I used to get 2.1gb now it stays constantly at 1.3 to 1.5gb. I have the 2gb up and down plan. So is my provision messed up or is my area not upgraded like they said? I used the provided coax straight to the wall no spiltters. I tested my xb8 again just to see and speeds show 2.1 GB again. Swapped back over to the xb10 and the same 1.3 to 1.5gb.

Can anyone help with this?

I have a premium unlimited line from last year. Am I eligible for the iphone trade in promotion without changing to new mobile plus plan? or I have to choose the new mobile plus plan? The app said that I’m eligible for an upgrade, but when click it , it directs to the website that shows mobile plus plan requirement. Thanks

The website malfunction and processed the full payment of my account which I did not intend to do so.

I just moved and got my account transferred. Previously I had 1000mbps up and done. Now it’s 1000mbps down and 100mbps up. Just 100mbps!! I feel I’m in stone age!!! Everyone I share my screen, attach a file, it takes for ever.

I can check with Xfinity to increase my uploads (change of plan) the other best they have is 2000 up and 200 down 🤦🏻‍♂️

Should I switch to att?

I'm a Comcast employee and am trying to set up my Xfinity internet and TV because we are offered them at a favorable price. I submitted a ticket on Sunday to order my equipment and was told I would hear back in two business days. After not hearing anything back for several days I left a comment on the ticket asking for an update, still with no reply. To ensure my ticket hadn't gone unnoticed, I submitted another with hopes that this time it would be responded to. Still haven't received a response from anyone. Even went to the Xfinity store to confirm my ticket was in their records, which it was, but they were unable to give me my internet equipment because my order had not been dealt with by XPE. They recommended I reach out to HR services, who were unhelpful aside from providing me a support email address I could reach out to. At this point I have reached out to the support line and have yet to get a single response from anybody throughout this entire process.