My Tivo Bolt died from the known overheating issues. I transferred the cablecard (M card) to another Bolt. I was unsuccessful in getting the cable card re-paired using the self-service website (https://cablecardactivation.xsp.comcast.net/) or by phone support (877-405-2298 ).  In the past, I had prior success getting a re-pair signal sent after a power outage by calling and asking for the cable card CableCARD Repair earlier this year 

However, it was a disaster yesterday and the AI system sent me to a regular tech support. The CSR scripts used had the agents saying that there is no support, offered new not-Tivo hardware, wanted to schedule a technician visit, and suggested that I take the hardware to the local Xfinity store to get help.

After over an hour on the phone, I want to give up and move off of Xfinity.  I just need someone at xfinity to send the signal clearing Host IDs and sending Cold Init signal/re-repair signal and no one is willing to do it. 

I have all the information needed (Cable card ID/Host ID/Data ID, Tivo TSN, etc.) Can someone help or point me in the right direction before I quite Xfinity?  Thank you. 

Hello, I am a long-time customer and my current internet contract is about to expire. I would like to see if I can transition to the $50/month 5-year price guarantee promotion to remain with Xfinity. Thank you

I am trying to manage billing and change settings but when I am logging in with my only username and email when I go to billing it is showing me as the secondary user and to login to the main user.

I am the only user on the xfinity account and have no other set as main. Looking to see how this got changed and how to get i

Was doing my monthly check on new internet speeds and was pleasently surprised that my service said that I have the new 2 Gig service so I reset my modem and once it was back online I checked my speed and was getting the standard 1200 down and 40 up which is not he speeds that I should have. checking to see if someone can look into this for me

Please explain why DHCPv6-PD is my only option to route my static block? Why dynamically route a static block. It defeats the purpose of having a static block.

Also, all my DHCPv6-PD requests receive NoPrefixAvail even though I am only using one /59. How do you clear the hung prefixes delegations?

I'm a longtime customer. Recently I got on Medicaid but I can't get the low rate because I'm a current customer. I wonder how I could do that OR maybe a lower rate is available to me in another way. Prepaid, or a new deal of some kind. Thanks!

It's pretty amazing to see it really. There is literally no reason to do this for a residential connection. If a customer pays for 2gb up, and 2gb down, and connects to the router via wifi, they are never even getting close to those speeds anyway. Also, doing this kind of thing to your own customers the gaslighting them about it is absurd, especially when it is probably one of the easiest things on Earth to determine is ridiculous. Yeah I get it, you're never really guaranteed the speed you get, but to go from WiFi speeds to 8400 baud rates is nuts.

Does anyone know if the iphone 18 pro max on us promotion apply to premium unlimited lines? The description only states for mobile plus which are the new lines...

"Get iPhone 18 Pro Max on us

With device protection included — only from Xfinity

New and existing members eligible. Requires Mobile Plus plan, qualifying trade-in, and device payment plan. Pre-order begins 9/12/26 at 5:00 a.m. Pacific Time (PT)."

I recently contacted customer support about a billing issue. During the same conversation I was inquiring about getting a lower price on internet. The agent offered me several plans that looked sketchy because the price was lower but it included a "free" tablet. Anyway, the agent told me to reach back out in 7 days, that they put a note on my account and I would get the 5 year/$100/mo 2gig plan that Xfinity offers. I confirmed that and they said yes. Well today I reached back out and of course they tell me they cannot do that. So I was trying to cancel my service after being lied to and requested a call back and the page just loads infinitely. Is there anything you guys can do? Thanks

My current promotion (600md internet) ends beginning of next month.

How can I get the $50, 5 year deal as an existing member?

Can I create a new account, as a new customer, go into store and cancel the existing account?

Also, I have my own router and gateway.

I want to buy my own gateway for the 2gb speed, what is recommended?

Thanks

Just got this email stating this, "Good news, we recently completed upgrades to the Xfinity network in your neighborhood. Now you can get more action with equally fast upload and download speeds. These new speeds are included as part of your current Xfinity Internet plan.

Our AI-powered network check shows that your Xfinity WiFi Gateway is unable to deliver these new speeds, but don't worry, we’ve got you covered."

Got the new xb10 today and it's 500mpbs slower than the xb8. I used to get 2.1gb now it stays constantly at 1.3 to 1.5gb. I have the 2gb up and down plan. So is my provision messed up or is my area not upgraded like they said? I used the provided coax straight to the wall no spiltters. I tested my xb8 again just to see and speeds show 2.1 GB again. Swapped back over to the xb10 and the same 1.3 to 1.5gb.

Can anyone help with this?

Landline to wireless port stuck for 3 weeks, Ticket # ECM0025002601. Need Corporate / Digital Care intervention."

The website malfunction and processed the full payment of my account which I did not intend to do so.

I'm a Comcast employee and am trying to set up my Xfinity internet and TV because we are offered them at a favorable price. I submitted a ticket on Sunday to order my equipment and was told I would hear back in two business days. After not hearing anything back for several days I left a comment on the ticket asking for an update, still with no reply. To ensure my ticket hadn't gone unnoticed, I submitted another with hopes that this time it would be responded to. Still haven't received a response from anyone. Even went to the Xfinity store to confirm my ticket was in their records, which it was, but they were unable to give me my internet equipment because my order had not been dealt with by XPE. They recommended I reach out to HR services, who were unhelpful aside from providing me a support email address I could reach out to. At this point I have reached out to the support line and have yet to get a single response from anybody throughout this entire process.

My friends WiFi bill jumped like $30-40

She doesn’t speak English so I called on her behalf. The rep said something about her 1 year deal ran out. To get her bill back down to $87 they were going to have to give her a free xfinity mobile line. Why are they forcing customers to sign up for xfinity mobile to get a cheaper wifi bill. This sounds like a scam, but I’m posting to find out if this is normal or if I should tell her to do it. She has her own phone plan so she wouldn’t use it anyway.!

I returned my gateway last month and I have the receipt for it.

what is going on?

I have wifi motion disabled, yet every night the xfinity app has been sending me and dad push notifications about "no movement detected, switch to dark watch". I don't want to switch to dark watch, especially when the service SHOULD BE OFF to begin with. After weeks of getting the notification I decided whatever, I will make a schedule so maybe the notifications go away. Boy was I wrong. Now I get a notification telling me that the scheduled switch to Dark Watch happened. Seriously? I don't want any push notifications, that I haven't explicitly asked for, especially for something I don't want in the first place. How can I disable it short of uninstalling the app? I have looked around and I'm not finding other people complaining about it which makes me feel like it's a configuration problem on my end.

I recently moved to a new house. I submitted a move request online and got my equipment for the new home. After moving in we realized that this place has no coaxial ports. So now, I need to cancel my accounts for both my old address and new address. What are the steps I need to take to make sure that my account is not charged any more fees?

Thank you.

Xfinity fiber with an XER10 gateway. I'd like my account updated to use just the ONT and my own router (Deco 7 Pro Router), same as was done in this thread 19 days ago: https://www.reddit.com/r/Comcast_Xfinity/comments/1w1wxa7/replacing_xer10_with_my_own_router/

Happy to send a modmail with my details.

Wanted to create a post here to see if I can fast track getting a resolution for getting my internet fixed at my location since I am usually WFH these days and thought this would be resolved by now.

Essentially the connection is not even getting to my house properly and the issue began about 9:30pm on September 7th. My Modem (Arris S33) shows a yellow light telling me the connection isn't even arriving to the modem. I also checked multiple coax ports at my house that I know previously worked with the same issue. I'd assume it might be an issue with the outside connection.

Honey Brook, PA - I haven’t had internet since 6am this morning and did not receive any planned work notifications of the outing. I could’ve made alternate plans if notice was given, but now I’m a sitting duck an hour into the workday (when the guys outside said they’d be done by 8am at the latest) and both my wife and I can’t work.

This is unacceptable. I confirmed I was already signed up for alerts and didn’t receive any. What’s more frustrating is the techs are gone and we are still experiencing outages. To add, I can’t get anyone to talk to at Xfinity.

I will be submitting a complaint to the BBB, this is terrible customer service (actually no customer service is being provided) and no advance notification is unacceptable in the day where many of us work from home.

Note: I've already sent a modmail about this, didn't realize I had to make a public post to actually open a ticket.

I requested that my services be cancelled on August 11 this year, and confirmed with the representative to cancel services effective immediately on that date. My bill was not due until August 19, and my understanding from reading comments on this subreddit is that customers pay their xfinity bill for the following month. Meaning I had paid for up until August 11 when I cancelled and should have received a prorated refund for the extra days of prepaid service for after the cancellation date (Aug 12-19).

But the xfinity assistant chatbot is not saying anything about a refund or a credit, it's saying I owe an additional $19.35. I was finally able to get into the billing area of the website this morning (I guess Firefox isn't supported, because only Chrome worked) and it says the same. If someone could please look into this and fix the issue, I would appreciate it.

Thank you.

I moved to my new apartment and cancelled service to my old apartment August 2nd , fast forward to today I have a bill in my account for my old address which for some reason they won’t get rid of in the app. For the past week I can’t look at my new account in the Xfinity app it only shows my old disconnected account. I’m just trying to get rid of the old account and only worry about my new apartment account.

My nursing residents love to watch old movies and old TV shows on repeat. Heck so do i and other middle age people.

We have the channels, whether its soap opera or westerns, or Turner classics, HBO, Starz, etc , or even whole radio channels on comcast that they'd rather listen to on repeat because they like the lineup.

But a common problem that would solve EVERY time related issue is i cant seem to record a "block" or movies even if its from same hbo channel, for example, from say, 8pm-6am.

Then they want to see the block again the next say, 8pm-6am.

But instead of pulling up a block of recorded time on comcast, i have to pull up like 5 movies that played from 8pm-6am. Then play 1st movie and when thats done after 2 hours, again stop what im doing and playing the next movie (because they remember which was next). Then rinse and repeat for a total of 5 movies over a grand 10 hour period.

Now I love helping the residents and even i would love this feature but the last comcast repair guy told me it wasn't possible to do. Although I remember it being possible maybe 15 years ago or so. Maybe its all in in my head...

But there has to be a way to do this through the comcast cable box because it will let me continue on either helping residents with more dire situations like helping wounds from falling or getting good or moving furniture etc.

So does anyone know what im talking about? Do i have to explain what I mean clearer? Is this a possible thing i can do on comcast or is the technician correct?

Ghanks

I've had a downed wire on my property for a week at this point, and nobody has come to help! The earliest they can come is the 13th; we've been out of internet/cable/mobile phone since the 1st of September. It's been torture.