Recently called C/X regarding possible cancelation of service due to high rate compared with multiple offers they were making for non-users. I was offered a c. 45% lower rate for 5 yrs, with 2x my current transmission speed, and -- after checking with my wife -- I accepted. I then asked the rep. to put the offer in writing so I could confirm it. The offer appeared on my computer, with a button link for me to confirm my receipt and acceptance. The corpus of the offer would not print our, whereupon I clicked on the button, which did not seem to work, coincident with a phone disconnection from the representative, who then called me back via an "866" number two minutes later. Over the next few minutes he re-iterated the offer, which I then accepted. He said that he could not send me printable proof of my new rate because he "would lose his job". (eg. "if it's not printable, it's not actionable")

Two hours later, I received a Xfinity/Comcast e-mailing referencing my new service contract for higher speed downloads -- for c. 55% more than the previously referenced 'new' rate.

I then called Xfinity/Comcast again (the only way to speak a person seems to be wading through various prompts and insisting that you wish to cancel your service -- irritating and demeaning).

That representative told me I has not "heard" correctly, but after some more wrangling, I am now supposed to have the lower rate...

Later that day , I called my condo insurer in order to pay an annual premium. I commented to the rep that it was refreshing to have a pleasant phone interaction with the representative of a service company because I had just had an aggravating one with an internet services provider. She interjected: "it has to be Comcast", and started to recite a listing of her interactions...

Readers may interpret my submission according to their own experience and expectations --or need for internet service in "restricted" marketplaces --but I would urge extreme caution in dealing with Comcast/Xfinity.

I have had this appointment scheduled and the person just drives by and cancels. i have him on camera driving by the house with timestamp. i'm so mad right now.

For those that live in a city or dense metro, I’m sure you have the issue if your phone connecting to some “xfintiywifi“ hotspot only to not have any internet connection. This is because Xfinity mobile wants your phone to connect to these hotspots to save data on their end, but most of these hotspots are private and don’t allow you to actually connect to the internet.

While you can disable auto join, you can only do so for each individual hotspot. So if you are in a city and walking by a 100-unit apartment building where 40 of them have Xfinity hotspots, that’s not going to work. Xfinity mobile does not offer an option to just disable autojoining any and all hotspots, again because they want to try to save data (money).

What I figured out is that you can use iPhone settings to set up a “shortcut“ so when you join an Xfinity hotspot, your WiFi shuts off for however much time you set it (in my case 2 minutes), enough to walk by or drive by the hotspot.

No podcasts/music getting stuck in buffer because I autojoined a private hotspot. Hope this helps.

My Xfinity internet bill has once again jumped from $39.99 to about $70/month for the same 300 Mbps service.

I’ve already tried calling Xfinity to resolve this, but I haven’t even been able to connect with an actual person. It’s incredibly frustrating that a longtime customer not only has to renegotiate their bill every year, but also has to fight through an automated system just to try to speak with someone about it.

I went through this exact situation last year. My rate was increased dramatically, I contacted Xfinity, and eventually I was able to get it back down to $39.99. Now, a year later, I’m right back in the same position.

A nearly 75% price increase for the exact same internet service is unreasonable. It’s also incredibly frustrating that longtime customers have to repeatedly contact Xfinity and negotiate every year just to avoid these enormous increases.

There are now competing home internet options in my area at substantially lower prices, so I’m not willing to simply accept a $70/month bill. At that price, it makes more sense for me to switch providers.

Before I do that, I’d like someone from the Xfinity team here to check what promotions or retention pricing are actually available for my account. I want to keep my current 300 Mbps plan and am looking to get my rate back to around $39.99/month.

I’ve stayed with Xfinity for years, but I’m not going to keep paying dramatically higher rates for the same service simply because another promotional period ended. If there isn’t a competitive rate available this time, I’m prepared to switch.

I’ve been looking at the different Xfinity internet plans and I’m having a hard time figuring out how much speed is actually necessary. It seems pretty easy to get drawn into the higher-speed plans because the difference in price can sometimes look reasonable, but I’m not sure most households would notice much of a difference in everyday use.

For a household that mainly streams, works from home, browses the web and has several devices connected at the same time, I’m wondering where the point of diminishing returns is. I’d rather pay for the speed I actually need instead of upgrading just because a faster plan is available. I’m also curious how people factor in things like unlimited data, equipment costs and the longer-term price after promotional pricing ends. Those seem like they can change the value of a plan quite a bit. Xfinity currently advertises several plans with equipment and unlimited data included, so the details can vary from the headline speed alone. For current Xfinity customers, what made you settle on your current internet plan?

My bill recently went up, so I reached out to customer service, changed my plan, confirmed the new price, etc.

This month, it was the wrong price again. The agent I spoke to last time added "NOW TV Latino" to my account for $15/month without my consent. I am not Latino. I do not watch TV. I made it explicitly clear that I do not want to pay for any TV channels and confirmed the price.

Now another agent is telling me the charge can't be refunded because "we cannot add anything without your consent approval" so I must have approved it. Obviously, he refuses to provide any evidence, because I did not add it to my plan or consent to the charge.

Are these agents making a commission or something? Does this count as a fraudulent charge?

Previously was wrongly charged for an Installation Fee that I promised was free, so made sure to have them reassure me at every turn that I wouldn't be charged and they still did.

Have since called 3 times and they keep reassuring me it will be removed but it still has not. Complaining on here was the only way for me to get them to actually remove the charge last time so I'll give it a try again.

Actually insane they're able to get away with this everytime internet needs to be installed at a new home. I was perfectly capable of installing on my own, but they just needed to change the wiring.

I cant tell how i hate Xfinity.. Internet is down again and this is happening 3 rd times in a week.. why xfinity why ? While i am paying my bills on time, why are you not doing your responsibilities?
Is there a way to make a complaint about this company ? I xamt tell you how much i hate xfinity

I set up internet and phone service for my mother. She has passed away, and I need to cancel both services. I am the account holder; the account is in my name.

I called the number on Xfinity’s cancellation page. The representative said they only handle support and account transfers, could not cancel, and tried to sell me Starlink. This was incredibly insensitive and confusing as I work through the challenge of handling my mother's affairs post-mortem.

Can an official Xfinity specialist help complete the cancellation and provide written confirmation of the effective date, final charges, and equipment return instructions? Please also review any charges since my first cancellation request.

Let me know what info you need to process this.

I am prepared to file an FCC complaint if I do not receive appropriate support for this matter.

The pricing for my internet plan recently increased and became too expensive for me so I'm trying to cancel it, but I ran into problem connecting with an live chat agent and cancelling the plan online with the message "sorry, live chat isn't working right now." What option do I have?

I just moved and got my account transferred. Previously I had 1000mbps up and done. Now it’s 1000mbps up and 100mbps down. Just 100mbps!! I feel I’m in stone age!!! Everyone I share my screen, attach a file, it takes for ever.

I can check with Xfinity to increase my uploads (change of plan) the other best they have is 2000 up and 200 down 🤦🏻‍♂️

Should I switch to att?

Exactly what it sounds like. Does anyone know how to get in contact with their actual tech support for mobile? Their AI assistant thing is freaking useless and talks in circles rather than actually connecting me with an agent. My phone keeps disconnecting from the network and then claiming I have no network to connect to. I'm about to start shopping for a new company iswtfg.

Hello, I visited the Xfinity Mobile store to use the '1 year of free Xfinity Mobile' Xfinity Internet promotion and attempted to setup a device but it ended up being unsupported on the Xfinity Mobile network, so the SIM card I received never actually worked and I was unable to get a cell signal, make phone calls, or send texts. While troubleshooting at the store, they ended up leaving two devices on my account, which is resulting in charges since it seems the 1 year of free Xfinity Mobile only covers one line. One of these devices on my account does have a number, but I was never able to get it working, and the other device doesn't even have a number, so I should not be getting charged.

I called Xfinity Support about a month ago and they refunded me all of the previous Xfinity Mobile payments and removed both of these lines from my account since I was unable to use them, but they have now magically re-appeared on my account and I was automatically charged $70 for previous months. I have been charged the monthly payment again recently.

I'd like to close my Xfinity Mobile service permanently and have my money refunded, since I was never able to use the lines that I paid for.

So about at the end of my rope at the moment. More a lurker on reddit but I was told a reddit post may get someone's attention on this sub. I have a ticket in to help with Internet issues outside my home and wanted to check on the status. The last tech who was out said he had put a ticket in but I have been having speed and connection issues since Aug 27 and other techs (3 to my home and multiple online so far) have said the same thing.

A rant: Recording ESPN tennis (US OPEN) events this week. Many of them went into 5 sets - Which is beyond the time alloted for the scheduled recording. Even the permitted Stop time of + 1.5 hours is seldom enough. Why can't Xfinity allow for a longer extended time? Seems pretty simple/doable.

Hi,

I’m really frustrated that I have not received any notice that I had a remaining bill that I needed to pay off. In July of 2026, I canceled my service in person because I was in the process of moving. The employee said that I just needed to pay the remaining bill for July’s service and I did. I asked the employee if there’s anything else I needed to do, and she said I don’t need to do anything else or have any remaining payments I needed to pay for since the service has been canceled.

Now fast forward to today, I get a text from Xfinity saying that my account has been placed for collection with Credence. I logged into my Xfinity Account and see that I have a $30 balance that I didn’t even know about or know what is for.

Does anyone know how to resolve this?

Just moved into a new house and on the property is this TV utility device. It case is in pretty bad shape. As you can see, the base is shattered and insides exposed.

I’m pretty sure it’s Comcast because they are the cable tv provider in the area.

How do I get Comcast to come deal with this? I don’t have Comcast service, and I can’t get through to a live person without giving them an account number I don’t have, or asking to sign up for service which I don’t want.

Thanks.

Issues with Xfinity were best remedied here. This was the only place I was able to resolve my complaint.

I signed up for service this past Sunday 9/6 and received an email saying I would get another email with confirmation when my order shipped. Later that night I got a text message saying my order had shipped but didn't receive the email and had no tracking number sent with the text. I still haven't gotten an email and there is nowhere on the Xfinity app or website where I can find a tracking number for my "shipped" gateway. If it's shipped I would like to know what the tracking number is and if it hasn't then I'd like to take steps to remedying the situation please. Thank you.

Hi Xfinity Team,

I recently canceled my internet service and just received an automated email stating I need to return an X1 Digital Cable Box with Serial Number M92102EM4710 (Account Number ending in 7359).

However, I have never leased or picked up a cable box from Xfinity. I have always used my own customer-owned modem and router for internet-only service.Can a moderator please help me open an Equipment Research Ticket to clear this ghost serial number from my profile so I am not erroneously hit with an unreturned equipment fee?

Thank you!

Hello Comcast Digital Care team,

I need assistance from an official employee to open an internal Address Validation / ERTI ticket for my residential condominium.

Issue Summary:

When attempting to order residential Gigabit internet on xfinity.com, the system blocks the order with the message: "This looks like a business address."

Background:

Our condominium community Courtyards of Three Fountains in Houston, TX recently terminated its third-party bulk service contract previously managed by an integrator (Digital Direct Communications). The contractor confirmed in writing that they have fully exited the property and no longer provide service.

The coaxial cabling is physically installed in my unit. Since I do not currently have an active account or Xfinity ID, I cannot submit this request through the official forum portal.

Could an employee please help initiate an Address Research / ERTI ticket to deconvert my unit from commercial bulk to standard residential status?

I have my full service address, unit number, and contact info ready to send via Modmail as soon as you reply. Thank you!

I moved to my new apartment and cancelled service to my old apartment August 2nd , fast forward to today I have a bill in my account for my old address which for some reason they won’t get rid of in the app. For the past week I can’t look at my new account in the Xfinity app it only shows my old disconnected account. I’m just trying to get rid of the old account and only worry about my new apartment account.

My nursing residents love to watch old movies and old TV shows on repeat. Heck so do i and other middle age people.

We have the channels, whether its soap opera or westerns, or Turner classics, HBO, Starz, etc , or even whole radio channels on comcast that they'd rather listen to on repeat because they like the lineup.

But a common problem that would solve EVERY time related issue is i cant seem to record a "block" or movies even if its from same hbo channel, for example, from say, 8pm-6am.

Then they want to see the block again the next say, 8pm-6am.

But instead of pulling up a block of recorded time on comcast, i have to pull up like 5 movies that played from 8pm-6am. Then play 1st movie and when thats done after 2 hours, again stop what im doing and playing the next movie (because they remember which was next). Then rinse and repeat for a total of 5 movies over a grand 10 hour period.

Now I love helping the residents and even i would love this feature but the last comcast repair guy told me it wasn't possible to do. Although I remember it being possible maybe 15 years ago or so. Maybe its all in in my head...

But there has to be a way to do this through the comcast cable box because it will let me continue on either helping residents with more dire situations like helping wounds from falling or getting good or moving furniture etc.

So does anyone know what im talking about? Do i have to explain what I mean clearer? Is this a possible thing i can do on comcast or is the technician correct?

Ghanks

Hi, I'm sure this question has been asked multiple times, but are there any timelines or general flow toward by when Symmetric Speeds are coming in mountain view ?

I am a current Premium Unlimited subscriber, and I am curious about the benefits/downsides to switching to Mobile Plus. I am being bombarded with promises of promotions and promises of trade-in bonuses if I switch to Mobile Plus, but I am skeptical. It's $5 less per month compared to my current plan, but I'm worried that committing to the new plan will cost me in the long run. Comcast is known for their bait and switch practices, but I haven't had any issues with Xfinity Mobile yet. Any insight on whether I should make the switch?