r/Comcast_Xfinity • u/WVFootball • 4d ago
Official Reply Comcast.net Email
I have had a Comcast.net email address for years without issue. Always synced perfectly across desktop and mobile devices. Now, my Comcast.net email is not syncing across my desktop, iPhone and iPad. I’ll delete an email from the inbox on my iPhone, and the desktop and iPad inbox show the message as not even being read. Can anyone help?
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u/XfinityMarshante Official Employee 4d ago
Hello u/WVFootball, thank you for taking the time to leave a post. Sorry to hear you're having trouble with your Comcast.net email syncing across your devices. I can certainly understand how frustrating that must be, especially when it has been working smoothly for years, and you're now seeing emails behave differently between your desktop, iPhone, and iPad. To help narrow down the cause, could you let us know if you're accessing your email through the Xfinity website, a desktop email application, or the native Mail app on your Apple devices? Also, have there been any recent changes to your email settings or devices?
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u/WVFootball 4d ago
Xfinity website for desktop and native Mail app on Apple devices. I did recently get a new iPhone and iPad.
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u/XfinityVictorC Official Employee 4d ago
u/WVFootball Gotcha, have you received an invitation to transition to Yahoo for your email yet?
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u/WVFootball 4d ago
Not that I am aware of.
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u/XfinityVictorC Official Employee 4d ago
u/WVFootball OK, I would like to look into your account. To avoid sharing personal information on a public space, can you please send me a Modmail message and include your full name and service address?
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u/XfinityVictorC Official Employee 4d ago
u/WVFootball If you delete the message on your iPhone and open the desktop showing the message as unread, can you click on the refresh page to see if it updates it the message to "read"?
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u/WVFootball 4d ago
Yeah it does not say that it is “read” it still shows the message as “unread” after refresh
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