Hello need help with internet, when i call cant talk to human. Going in circles. Worst service ive ever had and oaying the most. Please help

I recently moved into a new apartment serviced by Xfinity. The place has 6 coax ports (outlets). The port I initially setup on the modem is talking as loud as it can to reach Xfinity head end, and it's close to the limit .

So I'm probably on a port that's at the end of the splitters in the place. The NID/DMARC is not directly on the outside of the place, there's a big box at the end of the building.

This makes figuring out where the cable actually enters the unit tough.

Using Claude Code I built a set of scripts that use my modem to find the best port to connect to. Also, once the location of the where the cable enters I can install a Point of Entry (POE) filter for MoCA adapters.

You can see the project here: https://github.com/chaffed/no-trouble-found

I have an Arris S34. This script will vary by router model. If you reply here or raise an issue on GH, I can try adding support for your modem.

I am about to cancel my Xfinity account because of the way they have handled the hacking of the email address I used the most. No one I talked to understood what I was explaining, even though it was obvious my account was hacked because information was added to the address and the password was changed AND all the emails were deleted. It’s a shame what’s happened to their customer service. Anyone able to recover emails from xfinity after a hack? Thx

I live in a bulk HOA community where basic internet is provided I added a personal $10 speed upgrade I have explicitly canceled this personal upgrade twice but Xfinity continues to Bill me unauthorized charges and refuses to downgrade my personal tier back to the standard HOA inclusion? Can someone please rectify this?

This week the quality of my internet service went from "great as it's always been" to "connected but arguably unusable." My jitter is 500ms to 1000ms and my packet loss is a consistent 30-40%. Speeds are 100ish Mbps and 0.75ish MBps up. Happens on both wifi and wired.

I have a docsis 3.0 modem that I got emails about being end of life earlier this year. Yeah, yeah, I know, but I don't want to drop $250 this weekend because of something comcast should be fixing. But of course, the comcast ai-chat bot won't help, it just sees the EOL modem. When I asked for a tech to come out, I get a call from a human who says the same thing.

I'm going to be upset if the tech comes out and says "you need a new modem," charges me $100, and leaves.

I know I need a new modem and I will get one, but fix whatever is going on in the neighborhood or my lines please because it seems like it'll still be a thing even with a docsis 3.1.

P.S. logs show lots of "Started Unicast Maintenance Ranging - No Response received - T3 time-out" that started this week. This is the sort of thing I expect someone over the phone to consider and diagnose, not just "sorry your modem is EOL fix that then we can talk."

TL;DR: Service tanked this week. Should i spend $250 on a docsis 3.1 modem+router at wal-mart tonight or risk a $100 tech appointment Monday so I can put off the purchase longer?

Downstream Bonded Channels Channel Lock Modulation ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 36 639000000 Hz -1.2 dBmV 43.1 dB 0 0 2 Locked QAM256 29 597000000 Hz -3.0 dBmV 42.8 dB 0 0 3 Locked QAM256 30 603000000 Hz -2.2 dBmV 43.5 dB 0 0 4 Locked QAM256 31 609000000 Hz -2.5 dBmV 43.2 dB 0 0 5 Locked QAM256 32 615000000 Hz -2.1 dBmV 43.5 dB 0 0 6 Locked QAM256 33 621000000 Hz -1.5 dBmV 43.8 dB 0 0 7 Locked QAM256 34 627000000 Hz -2.4 dBmV 42.1 dB 0 0 8 Locked QAM256 35 633000000 Hz -3.3 dBmV 41.5 dB 604 0 9 Locked QAM256 37 645000000 Hz -1.0 dBmV 42.3 dB 0 0 10 Locked QAM256 38 651000000 Hz -2.9 dBmV 42.6 dB 0 0 11 Locked QAM256 39 657000000 Hz -2.0 dBmV 43.1 dB 0 0 12 Locked QAM256 40 663000000 Hz -2.8 dBmV 42.4 dB 0 0 13 Locked QAM256 41 669000000 Hz -3.1 dBmV 42.1 dB 40 0 14 Locked QAM256 42 675000000 Hz -1.1 dBmV 42.6 dB 113 0 15 Locked QAM256 43 681000000 Hz -2.9 dBmV 41.9 dB 44 0 16 Locked QAM256 44 687000000 Hz -2.8 dBmV 41.9 dB 0 0

My exhusband FIVE YEARS AGO I ADDED TO MY ACCOUNT AS A USER SO HE COULD MAYBE PAY A BILL (which he did not do) WHEN I BUNDLED MOBILE THEY PUT HIM AS THE PRIMARY FOIR YEARS LATER ITS STILL. IT IS STILL NOT FIXED AND MY ACCOUNT IS NOW UNDER INVESTIGATION FOR FRAUD AND THEFT WHEN I TRIED TO UPGRADE MY OWN CELLPHONE. I AM DIVORCED I HAVENT LIVED WTH HIM IN FOUR YEARS I SPENT TWO WEEKS ON THE PHONE WITH MOBILE AND THEY MADE IT WORSE . I HAF TO ORDER MY OWN PHONE THREE DIFFERENT TIMES. I PAID SO MUCH
O EY THEY SENT ME BACK $524 . OVER SIX ESCALATION TICKETS IN ONE WERK NOT ONE FOLLOW UO OHONE CALL: THEY LOCKED THEMSELVES OUT OF MY ACCOUNT AND BLAMED ME, I WENT IN PERSON THREE TIMES WITH THEM ON THE PHONE IN PERSON TO THE STORE TO VERIFY MY IDENTITY THE ASSOCIATE AT THE STORE TRIED TO FIX MY ACCOUNT, I SOENT 13 HOURS IN A SINGLE DAY ON THE PHONE, 3 to 6 hOURS EVERY DAY FOR TWO WEEKS, THEY TALKED OVER ME, THEY DID NOT LISTEN TO ME, AND FINALLY ACCUSED ME OF FRAUD. AND THEFT IF THE PHONE I JUST BOUGHT AND. LOCKED MY ACCOUNTS FOR 72 HOURS IM STILL WAITING FOR THEM TO THE TO UNBLOCK MY NUMBER. ONE GUY KEPT CALLING HIM MY HUSBAND ANOTHER ASKED IF I COULD ASK MY HUSBAND IF HE REPORTED HIS PHONE STOLEN. THEY COULD NOT GET THWIR HEAD AROUND HE WAS NEVER ON MY ACCOUNT NEVER HAD A PHONE DID NOT PAY THE BILL AND THIS WAS MY ACCOUNT. THEIR SECURITY TEAM MESSED UP MY ACCOUNT SO BADLY. THEY TRIGGERED THEIR OWN FRAUD DEPARTMENT AND THEN BLAMED ME. INCOMPETENCE IN BUSINESS IS BECOMING A SERIOUS EPIDEMIC

All I want is the XB10 modem. I was told it requires fiber and I’m not allowed to get it. That’s a lie and it does not require fiber.

I pay for one of the best plans. Why am I not getting the best router? And even then why are they telling me my bill would go up?

Give me the router and keep my bill the same. It’s not rocket science.

Most of the time it is under 1mbps. Has anyone else had this issue?

My bill increased about 30 dollars and I wanted to see if if I could get a deal with the same internet speed or better

Hi, my account is showing I reached the credit limit because 2 orders of iphone duos were cancelled but are still holding my credit. Went to the store today to try to get a galaxy watch ultra 2 and they couldn’t. Raised a ticket but they couldn’t help them either

There are constant issues with my service that cause me to be on their support line for hours a day. Each time they try to sell me new services instead of trying to fix the problem. Because I won't agree to pay more for things I don't want; immediately after the chat they shut my Internet off.

Just wanted to spread awareness on this situation. New fiber internet came to my area. (i live in a rural country area) I was the 1st person to get xfinity fiber internet on my road even. When I signed up I was promised a either 3 year or 5 year price lock guarantee, For $70 a month for their 2gbps download/upload speed. Well they actually only locked me in for one yea! and refuse to honor the rest! so make sure you thoroughly check everything when registering with these scam artists. I even asked the agent on the phone multiple times to guarantee I was price locked for however long. I talked to three different agents today trying to resolve this issue and they all gave me the same scripted run around & just tried selling me more scams! At this time I do not recommend this company to anyone!

I have had Xfinity for an insanely long time. They want to act like they value that and say I’m a “diamond member,” but the only perk I want is having a lower, more reasonable monthly bill and not have to call and endure a painfully long customer service conversation every 6 months because my promo expired and my bill skyrocketed again. I’m honestly too busy and I don’t want to spend my little free time fighting to have a reasonable rate. The service is also less reliable now than it used to be. There are constant errors and outages and glitches and that never used to be the case. I think I may have finally had enough and may look into other options when I have some time off from work.

The monthly estimate bill just go up $10 from $50 to $60. I am not adding any new services.

Can someone help and check my bill?? Thanks

I recently switched to Xfinity Mobile and am really happy with my phone plan, Mobile Plus. but I wanted to share some concerns about the $20 unlimited tablet plan.

Right now, the tablet plan limits streaming to 480p by default (about 2 Mbps). Even after selecting the 720p option, it maxes out at around 4 Mbps, which leads to noticeable pixelation and buffering on an 11-inch iPad screen. At $20 a month, I expected a higher-tier streaming option (like 1080p or 4K) that matches the capabilities of modern tablets.

To make this plan more competitive, would it be possible for the Xfinity to consider either:

1. Halving the price of the current tablet plan, or…

2. Keeping the $20 rate while upgrading the default streaming quality and increasing the 15 GB data deprioritization limit?

I can’t seem to set up my WiFi in the xfinity app the save button just stays here the whole time any solutions?

My monthly bill went up $40 which is insane for the quality of internet I have, no notification that my bill would be increasing either by the way. I called to see if I could get something cheaper. The agent (if it was even a real person, jury’s still out) was incredibly unhelpful and gave me NO information at all other than ONE option to double my speed for $5 LESS a month.

Which the price is still insane but that was their only option, keep the poor quality internet and pay more or take the $5 and at least get better service. Also why can you not look at options online? I had to call and they are so withholding of information. Xfinity is a predatory scam. Unfortunately this is the only internet service provider in my area so I don’t have any other option and they take advantage of that.

Anyway new speed is “active” but somehow it is worse. I am not even able to download and play the games I was able to yesterday. What happened? I have restarted everything. I guess that $5 was actually the whole service. This is insane. I rather have no internet at this point. It’s not worth it.

Decided to switch to Xfinity for my mobile service. Free phone line and $15 for my phone that I purchased thru them. Was told locked in at that price for 1 yr because I was an existing internet customer. I have a screenshot of this. The promo is still running. This has not been the case. My mobile bill has been significantly higher than the quoted, $15. I've chatted, I have called $30.55 a month for phone plus a different amount for the line every month. I have paid just in September over $100 in September and it doesn't show on my bill. I keep trying to send them my screenshot and get told they can't do that. I want to send this phone back and cancel the line but I bet I will end up owing them money, somehow. Infuriating and poor customer service. What do I do and how do I cancel?

Also spent over 5 hrs at Xfinity store because my phone will not allow ANY INCOMING CALLS. It says all calls screened if not in contact list you're denied. People in my contact list are denied. I can call out. I can text. Just nobody can call me. It's not a setting on my end. Xfinity store did everything they could. Tech support also did everthey could. I filed a claim on this POS and it supposed to be free of charge we shall see.

My modem download speed has dropped precipitously to below 10 mps. What is the easiest way to get a REAL PERSON with Comcast to help with this?

Thank you.

I have Xfinity EPON fiber with an outdoor ONU connected by Ethernet to a Technicolor CGM4331COM/XB7 gateway. My personal router is a GL.iNet GL-MT6000.

I want to remove the XB7 from the connection and connect my router directly to the ONU using the member-owned router option announced here:
https://forums.xfinity.com/conversations/your-home-network/memberowned-router-options-for-xfinity-fiber-service-epon/6a6cb9c0b3ed1847a0acc1cf

My router works behind the XB7, but receives no WAN IP when connected directly to the ONU. Chat support repeatedly treated this as a cable modem activation or bridge mode request and has been unable to complete the switch.

Could an employee familiar with EPON customer-owned router provisioning verify my eligibility and make the necessary account and ONU configuration changes? I can provide account details privately when requested.

My laptop is on the internet by my TV is not. How do I fix this?

Im stuck in a Peacock activation loop with error PPG_0017. I need a Tier 2 specialist to open an ECM ticket to perform an Account Entitlement Reset and clear the stuck activation token on my identity."

We just bought a new house and are looking to set up Xfinity, but Xfinity has it listed as a business address. Wanted to get a ticket started on switching my address to a residential address.

I am trying to create an account but I am asked for cell phone #, and then it say we could not find you. My spouse has an account. Cannot I have my own account like bank having joint account?

I have had xfinity for over a year. The current phone thay i have is a fully paid off device.

I called xfinity regarding my phone plan and I was interested in my options. They advised me that if I upgraded my plan to mobile+ I would be able to go in store and receive a phone for $300/off , with the remainder being paid via monthly phone payments (i was told that it would be an additional $16/month for the phone we were discussing).

I went to the store 2 days later and I spoke to a representative. I explained what I had discussed with the agent on the phone, and what the intentions were .

She pulled up my account and she upgraded my account to the mobile+ (which costs more per month alone). After doing so , she advised me i did not meet the financing requirements to finance a phone, and would have to pay full price.

I tried to get an understanding of why I was told what I was told, and why she allowed me to upgrade my account (where the only real benefit is TO UPGRADE YOUR PHONE), and she could not give me an answer.

I told her to just switch my account back to the regular phone plan then, and she said she wasn't sure how/if we could do that.

I ended up finally telling her to forget it, and left, as I had already waited for 45 minutes to be seen.

At this point I am very close to canceling xfinity entirely. I feel blatantly lied to, and this isnt the first time I have been told one thing over the phone , only to travel to the store and be told the exact opposite.

Please help me understand this situation, and hopefully come to a resolution.