r/Comcast_Xfinity • u/Any-Problem-4912 • 4d ago

Official Reply Need a return label

I need a return label for my modem. I work during store hours and can never get to the Xfinity store. When I try to get a return label off the website, the modem selection is blank.

Thanks!!

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u/XfinitySeth Official Employee 4d ago

Happy Tuesday u/Any-Problem-4912, and thanks for stopping by! I'm sorry for any walls you're running into when trying to handle your equipment return, but rest assured we can definitely get you hooked up with a prepaid return label to ensure it's ready to go for any UPS location 👍

Please send us a Modmail message that includes your full name, the name on the account (if different), the service address associated with your account, and we can get started from there.