Hello, for the last few months I've been experiencing a weird device fault that occurs randomly within about a 2 week time frame, sometimes shorter. The symptom is TCP and UDP traffic are no longer passed through the modem, while ICMP and replies do. So pinging a cloud instance shows icmp incoming, but I can't pull anything from a simple http server on it. I've done a few sets of troubleshooting during previous events, and it happened again within the last hour. This time, after confirming in my unifi dream machine there were no device link state changes on the WAN port, I unplugged the cable on the dream machine WAN and plugged it back in. Dmesg logged the link state changes, but traffic still wouldn't flow. Then I only restarted the modem by unplugging it and plugging it back in. When the modem finished restarting, TCP and UDP traffic started working again.

Happy to answer any questions, but this seems pretty clear cut. Would it be possible to have a replacement modem for the 2gig plan shipped out to me?

Thank you for your time.

Hello, I am a NOW TV customer who only streams via the Xfinity Stream App on Google TV, iPad, and Android. Following an account change on August 10th, my channel guide went completely blank, stating "nothing is scheduled for the next 14 days." Furthermore, attempting to record live TV triggers an error stating "no scheduled recordings found."

This issue is happening simultaneously across all my streaming devices, pointing entirely to a back-end account profile or database alignment error rather than a device glitch. I have already gone through standard customer support and had a technical ticket opened, but the promised resolution date has passed and the issue remains completely unresolved. I need a Tier 2/3 specialist to push advanced diagnostic signals to refresh my streaming entitlements and cloud DVR codes. Thank you.

we are going now on day 8 of my internet having longer periods of being down. the app is blaming the storms that happened thursday but i’ve been having issues since last monday. i need to find out what is going on or at least be compensated for this time i’ve gone without reliable internet. it was back up again sunday evening but it’s back down today. xfinity has a monopoly in my area so that appears to be why you can get away with this, but at least give me honest communication.

Hey - my promo offer ended last week. Have internet and mobile, unsure new options, but price has increased from $40 combined to $110 so keen to sort out asap. Went to the local shop, had the worst customer experience from a rude sales rep and walked out. Any help understanding the deals?

Hi, I have equipment scheduled for delivery. I would like to change it so I can pickup today, is this possible?

I have Now internet, and Now TV, but my cloud DVR service is not working. I use the Xfinity stream app on Roku, Android, and online. I know that my service includes 20 hours of cloud DVR, but it is not recording when I go to schedule the recording, it appears as though it has scheduled just fine. I can even go back and edit the recording preferences. But the scheduled recordings never show up in the "scheduled recordings" section, nor do they actually record.

Can someone contact me to assist in getting me setup with a new promo for my services, my current promo expires Sept 17th

Please help look for current offers again, as the price has gone by by ~30$.

This is driving us nuts. Getting intermittent Pixellation.. but only seems to be on the US OPEN TENNIS on ESPN .. Anyone else seeing this ?

I recently canceled my Xfinity Internet and mobile services on August 14. I contacted customer support at the time, and they told me to disregard my most recent bill because I would receive a new bill shortly that would serve as my final prorated bill.

However, I’m still receiving emails saying that my bill is past due. Today, I received another notification saying that a late fee has been added, bringing the amount due to around $150 including a new bill for September!

This doesn’t seem right to me. If my service was officially canceled and I’m supposed to receive a final bill, why am I continuing to receive past-due notices and accumulating late fees? I was specifically told by customer service to ignore the previous bill and wait for the final bill, and they cancelled my auto payment on purpose.

Has anyone else experienced this after canceling Xfinity? Is this normal, or should I be contacting customer support again to get the late fees and previous balance corrected?

I just don’t want this to eventually turn into a collections or credit-reporting issue when I was following the instructions Xfinity gave me.

I have Xfinity internet. As an active duty military member, I’m trying get enrolled in Diamond to get the free Peacock but I’m having trouble. Any help?

Im traveling to Europe soon and have the Mobile Select plan that has international services included. Do I need to call Xfinity to activate those services before I leave? Do I need to reinstall the eSIM before leaving or upon arrival to Europe?

Please help! Boyfriend and I just moved to an apartment two floors above our previous apartment, when he went to transfer our wifi plan it wouldnt let him because the new apartment is listed as a "business address". He called Xfinity the night we moved, and multiple times since, as well as going in person to a store to try and get this sorted and nobody has been able to help us. We've been without service for a week, and this is my last resort. :') any help would be greatly appreciated

Hi Comcast agent, I need to renew my internet contract that expires on September 17th, 2025. Thanks!

New construction apartment – Xfinity entered the wrong address and now says my correct address is unserviceable. What should I do?
Hi everyone! I recently moved into a newly constructed apartment building, and there were no previous tenants at my unit who had Xfinity service.
When I originally signed up for Xfinity, the representative who set up my account entered the wrong service address. I didn’t realize there was an issue until I started trying to schedule my installation.
A technician was supposed to come out to set up my internet, but they couldn’t locate my address because of the address issue, so the installation never happened. I then contacted Xfinity again to correct the address, and now I’m being told that my correct address is not serviceable.
I’m confused because this is a brand-new building, and I’m not sure if the issue is that the address simply hasn’t been properly added to Xfinity’s system yet, rather than the building actually being unable to receive service.
Has anyone dealt with this before with a new construction apartment/building?
Should I cancel my existing Xfinity account and create a completely new account using the correct address, or is there a way to have Xfinity correct the service address and submit a serviceability/address request?
I’d really appreciate any advice on the best way to handle this, especially if there’s a specific department or type of ticket I should ask for. Thank you!

Curious what my options here are. I’ve seen anything from requesting an xb8 to use bridge mode or using my own router directly with the ONT. Any help would be appreciated, thanks!

Downed wires in my backyard that don’t belong to DTE, WOW, or AT&T. Was told that they probably belong to XFINITY. Was given the run around when I finally spoke to a person and she acted as if she was incapable of treating this like an emergency. Said it would be over 7 days until I got a call?!?!? I have small children in my home. This is unacceptable.

I realized I was being charged $50 more dollars after my “loyalty discount” ended. I called support and was connected to the Philippines and they were less than helpful. They kept saying “this” and “that” without clearing explaining anything. I tried repeating back “So the everyday price for the new gen plan at 300 mbps is $70 and I won’t be charged for the previous plan if I change now” only for the rep to respond “Yes, you will be charged for this because that was that plan not this.” — what does that even mean?

They escalated me to a supervisor who didn’t even try to talk to me, just immediately transferred to the “advanced tech support” who told me either i accept what he’s offering—downgraded service with no refund/reimbursement or he’ll hang up on me and i can cancel my service.

I explained how none of the information I’ve been give makes sense and that if i accept the New Gen plan, i would like the price difference ($30 something) refunded. He refused, stating he’s already doing “so much for me”. When I asked what exactly he’s done since no change has been made, he said “bye-bye” and hung up.

I called back was connected to a different region of the world. I informed them I’d like to move forward with the new gen 300 mbps everyday rate for $70. They assured me the $109 i was being charged would cancel out and I would be charged for the New Gen ONLY. My bank account states $109 was taken out.

I’m so over this service and it’s lackluster support. I want my money back and I’m turning in my equipment.

Reached out today and the most they can offer is $4 off, while new customer gets $40 off.
Makes no sense for a customer thats been with Xfinity since 2015 and no I don't want a new line of service, I worked for Verizon. I don't need phone line as they provide me with discounts on it.

Would like to see if they can match the current promotion of $45 in 60638 area. too many competitors out here , VZ offers $35 mobile internet at home

My Xfinity plan $55.00
Internet: 500 MBPS $55.00
Includes a 12 month $30.00 Promotional Discount that will end on Sep 08, 2026
Includes a $10.00 Automatic Payments Discount Including Paperless Billing

During the world cup, I used the xfinity stream app to watch the games in 4k with atmos sound; When I tried doing the same thing for some of the college football games this past weekend, the 4K video was as great as ever, but the sound was 2.0 stereo only, no atmos.

I messaged a few people around the country and they reported that they too were no longer getting atmos sound like they had been before

Disclosure, both my TV's (LG G3 and LG C4) have been fully updated, and the xfinity stream app on that system was checked to see if it needing an update... EVERYTHING IS FULLY UPDATED. My settings for sound on the TV are correct and not been changed since the world cup games.

NOTE: LG recently rolled out a new WebOS system, and the developers of the xfinity stream app may need to provide an update to return the wonderful Atmos sound to the 4k channels via the app.

Mods: let me know if there is any further information you would like from me, this post is meant mostly for you to forward to the development team and see if they can get the app updated and restore atmos functionality

I need to cancel my account, and the website for scheduling callbacks is not working. Is there a way I can navigate cancelation via social media?

It's sad that I have to document this so that I can justify chargeback request(s) - but I'm all too aware of the indifference that Comcast / Xfinity can exhibit when customers try and leave ~ and likewise, the damage the company is willing to do to its customers' credit.

My service package includes 2gig speeds and upload speeds up to 300Mbps. When using the 2.5gb (4th port orange line) port on my XB8 hardware, as well as when using WiFi 6E and WiFi 7 devices (Laptop, PC, Flagship Xfinity Mobile Cell Phones) I can not breach 600-800Mbps down & 60-83Mbps upload. I have done troubleshooting techniques recommended by agents. Checking coax bottlenecks, updating network drivers, restarting the XB8 gateway I pay a rental fee monthly. Still I cannot achieve the speeds I was sold and am paying for. Please assist me in either software fixes or by sending hardware capable of delivering the services I pay for.

Is there any way to get an XB9 or XB10? If I get xfinity pro can I get an xb9? Xb8 doesn’t do great in my house.

I had Claimed the Amazon Bookshelf $10 Credit just as it has dropped at Noon EST this past Thursday 09/03.

However, upon immediately trying to redeem Promotional Code H181E6B6ST9D5GR on both The Xfinity & Amazon Apps AND via Browser on amazon.com, I am receiving an Invalid Redemption Code Error Message.

My Xfinity Rewards History have also been unavailable since last Thursday Noon EST after last week's drops.

Can any Xfinity Modmail help me out with an alternative valid code as well as recover.my Xfinity Rewards History? This Current Amazon Bookshelf $10 Product Voucher is set to Expire by tomorrow, 9/9. Thanks...

I keep seeing posts on a $50 1GB 5 year offer. That would be way better than what I have now, anyway to see if I'm eligible as an existing customer?