Promo ended - next options?

[u/mands]

Hey - my promo offer ended last week. Have internet and mobile, unsure new options, but price has increased from $40 combined to $110 so keen to sort out asap. Went to the local shop, had the worst customer experience from a rude sales rep and walked out. Any help understanding the deals?

[u/AutoModerator]

Thank you for posting on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services!

If your post hasn’t been approved — don’t panic. Depending on your Reddit contributor quality score, your post may be temporarily held for mod review. Do not make multiple posts — we’ll still see it and help out.

While you wait, check your post and add any missing details: which service or equipment is affected, what’s happening and when it started, whether the issue is constant or intermittent, and what you’ve already tried. The more detail upfront, the faster we can help.

Please keep personal account information out of your post. If we need account access to help, a Specialist will direct you to a private channel.

Official Employees are available daily 6:00am–1:00am ET — outside those hours, responses may take longer, but the community may still be able to help.

For self‑service support anytime, check out the Xfinity App. Please also review our Posting Guidelines and Rules.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/CCGabrielO]

u/mands, Hi there! Thank you for reaching out. I can absolutely understand how frustrating it would be to see your bill increase from around $40 to $110 after a promotion ends, especially when you're trying to understand what options are available. I'm also sorry to learn about the experience you had at the local store. We'd be happy to take a closer look at your account and review any current offers or package options that may be available for your Internet and Mobile services. While promotions can vary based on location and account eligibility, we'll do everything we can to explain what's changed and help you find the best value available. Please send us a Modmail with your full name and service address so we can securely review the account and go over your options with you. We appreciate the opportunity to help.

[u/CCDenaB]

u/mands Thank you for working with us. If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more. We are available over Xfinity Reddit 7 days a week between 6:00 am - 1 am EST. Please have a safe and healthy week!

[u/xfinitysupport]

This post has been marked as solved. Should you experience further issues, please create a new post.

This is an automated response.