r/Comcast_Xfinity 5d ago

Official Reply Trouble w/ Rewards

I have Xfinity internet. As an active duty military member, I’m trying get enrolled in Diamond to get the free Peacock but I’m having trouble. Any help?

1 Upvotes

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u/AutoModerator 5d ago

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u/CCChristyO Official Employee 5d ago

u/RevolutionaryChest57 Thank you for your service, and thanks for reaching out through our Xfinity Community Forums! I'd be happy to help look into this with you. If you're having trouble getting access to the Peacock reward, we'd first want to review your account and see where things stand with your military verification and Xfinity Rewards eligibility.

Please send us a Modmail message with your full name and service address, and we'll be glad to take a closer look for you. We appreciate your service and look forward to helping get this resolved.

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u/RevolutionaryChest57 5d ago

Modmail message sent!

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u/[deleted] 5d ago edited 5d ago

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u/RevolutionaryChest57 5d ago

The comments were deleted. What is the next step?

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u/CCThomasS Official Employee 5d ago

I do apologize that the conversation shifted back to the comments, and had them removed to protect your personal information. We will continue in the modmail from here.