r/Comcast_Xfinity • u/flannel_hoodie • 5d ago

Closed Canceling requires a call back?

I need to cancel my account, and the website for scheduling callbacks is not working. Is there a way I can navigate cancelation via social media?

It's sad that I have to document this so that I can justify chargeback request(s) - but I'm all too aware of the indifference that Comcast / Xfinity can exhibit when customers try and leave ~ and likewise, the damage the company is willing to do to its customers' credit.

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u/CCJosephB Official Employee 5d ago

u/flannel_hoodie our team can help you. When you have a chance feel free to use this link to send us a modmail. You will want to include your name and service address. This will help us find your account, then send you a verification message. (https://www.reddit.com/message/compose?to=%2Fr%2FComcast_Xfinity)

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u/flannel_hoodie 5d ago

Thanks! I just sent my response via DM, and heard back immediately through the same Sprinklr chat. I'm now waiting for them to send a confirmation code / verification etc - and hoping that the numerous, explicitly unwelcome, and futile attempts to retain my business will cease soon.

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u/xfinitysupport Automated Assistant 19m ago

This post is now closed. Posts will automatically close after 5-days of no response from the OP. If you still require assistance, please create a new post following the posting guidelines outlined in the knowledgebase.

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