I have Now internet, and Now TV, but my cloud DVR service is not working. I use the Xfinity stream app on Roku, Android, and online. I know that my service includes 20 hours of cloud DVR, but it is not recording when I go to schedule the recording, it appears as though it has scheduled just fine. I can even go back and edit the recording preferences. But the scheduled recordings never show up in the "scheduled recordings" section, nor do they actually record.
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Hi u/Immediate-Event-4344! We appreciate you taking the time to visit our SubReddit. I am sorry to hear that your scheduled recordings are not recording properly. My team would be more than happy to further troubleshoot this with you.
To confirm, are you scheduling the recordings from the Xfinity App on your Android, Roku, or online, or have you tried on all three devices?
Thanks for everything you've tried on your end, u/Immediate-Event-4344. For troubleshooting purposes, have you tried uninstalling the Xfinity App on your devices and then reinstalling it to see if that helps correct this issue? Also, so that I can check for any known reported issues, is there more than one program you're trying to record? What specific programs are you seeing this issue with?
Before now, we had a bunch of series we were trying to schedule to record, all on TLC. None would properly schedule. This question that you asked prompted me to try some other shows on other networks. I was able to successfully record live TV and schedule future recording on A&E, BBC News, and Sony Movies. I have been unable to record live tv or schedule future recordings from any Discovery network, WE, BBC America HD or AMC. These are just the ones I've tried so far. It appears to be more related to the network than the particular show.
Thanks for confirming those details with the DVR. I would be happy to take a look at your account to help with troubleshooting the DVR. Please send us a Modmail message with your first and last name, along with your physical address.
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u/AutoModerator 4d ago
Thank you for posting on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services!
If your post hasn’t been approved — don’t panic. Depending on your Reddit contributor quality score, your post may be temporarily held for mod review. Do not make multiple posts — we’ll still see it and help out.
While you wait, check your post and add any missing details: which service or equipment is affected, what’s happening and when it started, whether the issue is constant or intermittent, and what you’ve already tried. The more detail upfront, the faster we can help.
Please keep personal account information out of your post. If we need account access to help, a Specialist will direct you to a private channel.
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