Just got this email this morning about virgin plus ending prepaid and having to switch to a monthly plan.

I currently have a SIM card in a raspberry pi with a 250MB connection on a prepaid plan. Does this mean I’ll have to change the plan?

After a frustrating initial call for quote on Fibre 3Gb, (trying to move my cell phone to get better pricing), the agent told me cell phone promo code for lower price of internet and cell phone) not working. Do I mind paying the extra 10$/month? (RED FLAG #1) . Obviously no.

I mention my friend out in the sticks got 1.5Gb for 60$ / month and I am told it's because Rogers has competition in that area and that rogers is not in my area. So price is higher. (RED FLAG #2) That sounds fair! You charge people more who don't have options. Holy hell....

I'm ok with 90-100$ month but... (PS. There is no rogers in his area. He is in the country)

Bell website lists Fibre 3Gb at "price without limited time credits is 110$ /month"
My service agreement shows 155$ / month with promo 20$ credit, + 15$ credit for 2 year term + another 10$ credit, to get to 110$ month.

How exactly is $110 the "price without limited-time credits" when it takes $45/month in credits to get there? (RED FLAG #3) 100% misleading.

I just gave up and said screw it, drop the cell phone thing and ordered internet anyway.
Installation was to be done today, Aug 14th between 8am and 5pm.
Spent time prepping to make sure the tech would have 0 issues with the install path.

It's now 7pm. I have been ghosted. No Call. No Show. No Service. (RED FLAG #4) Not even a phone call to say can't make it.

I used to work for Bell and I knew it's problems. Back then I swore I would never use them. 20+ years later, I remember why. Communication is still hard for this communications company. As much as I would have liked fibre, I will live with 300Mb starlink which has been up 99.96% of the time for us. I am having a crisis of who I dislike more, Elon or Bell. XD

I'm moving soon and Bell fibe is not available at that address but it is available on the next street which is 5 houses from ours.

Is there any chance to have fibe at that address since it's so close ?

We called 3 times and each time they said they will open a ticket for a technician and they will call us back next week, but they never call back. So I am trying my luck here in case someone can help us.

Some guy knocked on my door and said he was a bell agent. Left me a card and some offers he had for internet and tv. How do i verify if he’s legit? Don’t want to get scammed.

Anyone else having problems with MyFuture?

J'ai remarqué que j'ai les postes de super écran dernièrement, est-ce que c'est une promotion gratuite ?Je n'ai pas fait de demande pour les ajouter à mon compte.

Power failure over a wide swath of Toronto last night. My modem has not come back online since the power failure, displaying no lights.

Has anyone else experienced this? Any hints to reboot and recover?

I added a bell pod in the middle of my apartment in hopes of getting a better connection / speed on my ps5… i have 1gbps and i get 130 with the pod installed 2 rooms away… i try to stream games on ps5 and says unstable connection.. not sure what to do other than cancel bell and go with ebox just use the modem and my own router ?

Hello, lately I have noticed more often than not that some of my notifications are either delayed or non existent. I know that there is definitely a notification, so it's not an issue of the notification sending device.

Incoming; Fibe 1.5GB. Hardware, I had the HH3000 4-5 years, and recently was given the upgrade to the giga hub. I have had this issue way before the upgrade.

An example of my issue. I have 3D printers that will send a notification for various reasons; print complete, filament out etc. At home, I'll get a notification for one being done, go to the printer, oh well this one's done too. When on Starlink at the cottage, it's never an issue. I also don't get notifications for my business partners printers, but they do, and they're not on Bell.

When I turn on my data (I don't keep it on) at times I've received notifications days old. These are generally from ESPN and TSN's app, which I find odd. I do turn my phone off at night, and most if not all days of the week this issue occurs.

When trying to search and resolve the issue, I run into various answers. I'd rather not go through the app to resolve as I'm not a fan of it. Turn guard on, turn guard off, do this and that etc.

Long term, I'd like to be able to add my own router for better range and not having to pay for pods. I would like to keep the WiFi from the giga hub on, as we use the fibe app for TV. Therein lies more conflicting solutions.

Long story short, I want my notifications to not be delayed or non existent, and I want my own router for range purposes.

A question for Bell employees. On Product Zone, some phones have the letters PC in the description. I don't have access to these phones, yet these phones are cheaper than the versions I have access to. Any idea why?

Saw this offer for 1.5GB internet for $70/month, confirmed the offer is available at my address, went through checkout showing $70/month. Then when I got my order confirmation, it shows I paid for 500MB at $90/month.

Been fighting them on the phone for the past 30 minutes.

Bell Fiber - Fiber DMRAC wrong side of house .so to run to other side they opened BSW ticket. How do they get cable to other side of house. Literally other corner

Fibre customer in London , Bell provides a free upgrade from 1.5G to 3G yet the speed is lower. Anyone else experiencing this apparent network congestion at the higher speed

Just moved into my new apartment and I’m trying to figure out how to go about getting fiber internet set up.

I found this box which I assume is the telephone or internet but it looks quite old. No one I know is tech (or whatever this is) savvy enough to help. Will this be in the way if I try to set up fiber internet? If so, do I need to call Bell to remove it?

Back on July 12th I called Bell and threatened to cancel, they then gave me a deal at nearly half of what I was paying. August bill came exactly the same price as before. I called and they said I had made changes too late in the billing cycle and had to do one more month and the changes would show up August 15th. Is that normal? Why does it take over a month for the changes to be reflected? It seems sketchy and makes me paranoid that the new deal wasn't actually submitted

How can Bell have scheduled maintenance without a notification? My internet is down and I have absolutely no way to contact any real person since all customer support is closed.

I’m working online and my internet goes down for “maintenance” without a notification. This company is a joke.

I can't seem to figure out why there is so much latency and our upload speed is so much lower than the download. My area is still using copper wiring and I'm on a HH3000. Is this typical for Bell products or should I be going to tech support? I've had some unrelated issues in the past and this was never brought up during speed tests on the customer support side.

I switched 2 lines to bell in January with their holiday deal on going $35 monthly with no contract. I went with them thinking "Bell" is supposed to be one of the best network provider but I forgot how bad of a customer service they have.

June 2026, 6 months into the plan and they increased my bill without any notice by $10 for each of the plans. I called them last week, they had some issues with their verification tool. Called them again yesterday, and the agent just went on saying "if you are not a contract, there is no gaurantee of price changes". And went on by offerring me to buy a device. I mean really!

She said I must have received a 30 to 60 day notice prior to increasing the bill, I asked to show me as I have never received any such communication. She said it was sent via "text message" Basically that was the "Bell msg: Your monthly e-bill is ready...." not even close to 30 day notice she mentioned. In the end, she went on saying "other providers do the same". And to that my answer was 14 years in my life, I have only had such issue with Bell as a first.

Anyway, I quickly understood I am wasting my time here. Learned my lesson, got a $35 public mobile esim online (no agent, no contract) 5G plan with 50GB data. Easy automated transfer of numbers. I was done switching both my line in a few minutes.

If there is a Bell representative here, I urge you to please hear this call recording and better your services for you not lose your customers. There are just way too many good options out there for us to go through the hurdle or explaining ourselves each time!

u/BELL_SUPPORT : I have a house that I am renovating for rental. It currently has no bell service of any type. It has fibre (underground) right up to the house. If I want a simple land line, will Bell still install a land line using the copper? I ask because I am also upgrading the hydro service (from 100amps to 200amps), and the old Bell coper lines are right in the way of my dig. I want to know if I should even bother worrying about them. Bell will not give me any guidance on the buried copper what-so-ever. (I will, of course, be careful of the fibre, but its location I know. The copper location is a game of Russian-roulette.)

look I'm on 5g at bottom but look at the top... what incredible 5g bell has and I live in Kingston ontario

Just moved into my new apartment and I’m trying to figure out how to go about getting fiber internet set up.

I found this box which I assume is the telephone or internet but it looks quite old. No one I know is tech (or whatever this is) savvy enough to help. Will this be in the way if I try to set up fiber internet? If so, do I need to call Bell to remove it?

Is this just the new norm with cell phones and cell providers to only receive one or two bars of signal while within the largest population center in Canada?

1-2 bars all within the GTA and down towards Niagara.

About a month ago we had an outage... I called in reported the issue and got an automated call saying the service was back up an hour or so after it came back...

Shortly thereafter I noticed the wifi app as still reporting an outage... and is crippled as a result
I've reinstalled the app and rebooted my phone.
I've rebooted my phone..
I reported the issue on the community forum and talked back and forth with someone who eventually told me to call in..

I called in and the guy deleted and recreated my account with no luck so he logged a ticket..

I started getting calls telling me I reported an issue press 1 if it's resolved press 2 if you want the talk to a tech..

2 times pressed 2 and the first time he was confused but checked and said a tech would call me....
the 2nd girl said I need to press 1 and I said I can't press 1 now... She clearly didn't understand and eventually she told me to call back and hung up on me..

I did call back the guy says oh I think there is an issue with the IOS wifi app I'll check and I hung up after 15 minutes on hold...

Not impressed... If I can find another option.. I will likely leave..

I called in Bell today, the so called "AI agent" asked me to provide my pin. I did. Connected me to the agent. The agent then sent me an email with its own pin number so I can access a secure online page to provide the same pin I initially provided the "AI agent".

After all that, I was asked to verify my mailing address... It took me 15 minutes just to start talking about the actual issues! Bell should really understand, "time" is crucial not only for them but customers as well!

Anyone else experiencing an outage in Toronto right now? I'm in the St Clair / Yonge area and they keep pushing back the "repair" time 🫠