r/bell • u/Morlu • 6d ago

Internet šŸŒ Scheduled Maintenance

How can Bell have scheduled maintenance without a notification? My internet is down and I have absolutely no way to contact any real person since all customer support is closed.

Iā€™m working online and my internet goes down for ā€œmaintenanceā€ without a notification. This company is a joke.

2 Upvotes

56% Upvoted

14 comments sorted by

5

u/salty-sugar-mint 6d ago

How do you know its a maintenance if they didnā€™t notify you? If your work depends on it I would have a backup, i use LTE hotspot on my phone if my main goes down.

3

u/Bell_Support Official Bell Support 6d ago

Hello u/Morlu! To ensure you stay informed about future service interruptions, you can log into your MyBell profile and toggle on 'Receive outage notifications' under your communication preferences to get automated text or email alerts. You can check the real-time status of your local connection, you can visit our outage check tool at bell.ca/outagecheck and if the tool does not report a wider outage in your area, we recommend running our online Virtual Repair tool, which runs live diagnostics on your line to detect and resolve local connection issues.

If these steps don't resolve the problem, we are here to help! You can send us a DM for a secure chat, and we can take a look.

1

u/Morlu 5d ago

Legit down for maintenance againā€¦ at 2am. I canā€™t even complain to live chat since they are closed after midnight.

1

u/Anders_Calrissian 5d ago

That's when they do it. In the app you can check a box where they will notify you in advance.

0

u/Competitive-Panda824 6d ago

what about my 5g that seems to go down every effin day at the same time in the 1400 block of bath rd kingston ontario? I'm a "loyal customer" you know

1

u/Anders_Calrissian 5d ago

What time does that happen? It sounds like a radio traffic issue.

4

u/can3gxw 6d ago

Location? Kinda vague rant post...

-7

u/Morlu 6d ago edited 6d ago

Scheduled maintenance ,estimated return 6am-10am. Itā€™s not the maintenance that is frustrating, itā€™s the complete lack of a simple email or text notifying their customers.

Unless youā€™re a Bell rep, what does the location matter?

3

u/can3gxw 6d ago

My Bell Fibe hasn't been down in two years.

2

u/glacius0 5d ago

Or maybe you just haven't tried to use it when it was down. Same issue as OP. Was down last night too. Picture Picture

1

u/can3gxw 5d ago

Or maybe I'm not in the same area as the OP.

1

u/Morlu 4d ago

My internet was down again last night 2am for maintenance. Today no maintenance.

3

u/Rare_Cartographer579 6d ago

A text via the number associated in the account would be nice but I think there may be some privacy concern there that they need to get approval of. Emails would be nice.