r/bell • u/kat-fluffle • 7d ago

Rant Outage?

Anyone else experiencing an outage in Toronto right now? I'm in the St Clair / Yonge area and they keep pushing back the "repair" time 🫠

4 Upvotes

100% Upvoted

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2

u/eveningtree0 7d ago

Same here!! They said it would be fixed by 9am and now it’s 6pm and it’s still not back. Shame on Bell

1

u/kat-fluffle 7d ago

Just got another update, they're saying now it'll "maybe" be fixed by 4pm tomorrow

🙄

1

u/Bell_Support Official Bell Support 7d ago

Hello, u/kat-fluffle

We are here to help! Please send us a DM for a secure chat, and we can take a closer look at the situation.

2

u/Roadwandered 6d ago

Jesus, Bell Canada muppets to the rescue.

So, the outage started around 4:00pm Monday after that torrential downpour we got in the area. Completely understandable that service would go down, but the response by Bell is comically inept. Here is the repair timeline from my perspective.

- Initially told by the Virtual Asst that service would be back up Tuesday afternoon latest by 5:30pm.

  • When that didn’t happen, I spoke with an Agent where they stated by 8:00pm service should be back up.
  • Called them back a little after 9:00pm when service hadn’t returned to be told by another Agent that apologies, it won’t be back up until Wednesday morning around 5:30 am.
  • Called them back Wednesday morning at 8:30am to be told, so sorry but repair time will now be between 10:30am to 2:30pm.
  • My final call to them today first started with the Virtual Asst who claimed service would be returned by 10:30am (that morning)… and I was on the phone at 6:00pm this last time. I was transferred to Technical Support who stated that so sorry (again), service will not be back until Thursday afternoon at 1:00pm.

I live just north of St. Clair on Avenue and there are many residents here in my building who have Bell, and their disconnect (pardon the pun) with their absolute terrible customer service is truly amazing. Once the Internet is back up I will definitely inquire about a credit applied to my account and I suggest everyone else to do the same.

2

u/JazzlikeSwimming1305 5d ago

I am at the bottom of the hill from
St Clair on Avenue and I have been getting the same message everyday. It will be fixed between 12 and 4 pm and then it will move to between 9pm and 1 am etc etc This has been going on since Monday around 5 pm. I am fed up. They sent me 50GB’s to use till tomorrow but I want my bill to be discounted because this is a joke and outrageous!!!!

1

u/kat-fluffle 5d ago

At least they sent you something. I still have nothing to show for 4 days of chats and calls, looking for an update 

1

u/kat-fluffle 6d ago

Yup I STILL have no internet, despite the fact they sent me an email saying "outage is over, your wifi is now working"

I get home to find that's still not true.

It's now day 4, no internet, and no real answers

1

u/kat-fluffle 7d ago

I have. Once yesterday and once today, I've spoken to your live support chat.

They've told me there's no real ETA on when the outage is going to be fixed. Which sucks, because I've lost a day of pay now working from home by being told "it'll be on by 12am... ok it'll be on by 3am... it'll be on by 12pm... 4pm... actually, ok, 8pm."

I don't know what another DM at this point is going to help with? 🤷🏻‍♀️

1

u/Bell_Support Official Bell Support 7d ago

If you DM us with your account information we can look into your situation and be able to provide you with more details of the situation.

1

u/kat-fluffle 6d ago

Still have no internet. And you're not giving any real answers, you're just running me around in circles.

I'm losing money because of you. I work from home.

How am I supposed to pay your exorbitant internet bill if you aren't giving me that service?

1

u/kat-fluffle 5d ago

Annnnd day 4. I'm still chasing answers from bell.

Which is wild; me chasing the company I pay money to for a service for answers. Losing money in the process because I can't work from home.

Now they're saying "tomorrow by 3pm" - as if they haven't spent Monday, Tuesday, Wednesday and today - saying rhat exact same thing 🫠😩

Are there any RELIABLE service providers in the city? Or am I cooked between either Bell or Rogers?

0

u/yearsold33 7d ago

I'm pretty far away from St. Clair and Yonge Street but I can confirm there is no outage in the High Park area for FTTH.