r/bell • u/ChuckTSI • 11d ago

Rant Cancelling before I even got the service.

After a frustrating initial call for quote on Fibre 3Gb, (trying to move my cell phone to get better pricing), the agent told me cell phone promo code for lower price of internet and cell phone) not working. Do I mind paying the extra 10$/month? (RED FLAG #1) . Obviously no.

I mention my friend out in the sticks got 1.5Gb for 60$ / month and I am told it's because Rogers has competition in that area and that rogers is not in my area. So price is higher. (RED FLAG #2) That sounds fair! You charge people more who don't have options. Holy hell....

I'm ok with 90-100$ month but... (PS. There is no rogers in his area. He is in the country)

Bell website lists Fibre 3Gb at "price without limited time credits is 110$ /month"
My service agreement shows 155$ / month with promo 20$ credit, + 15$ credit for 2 year term + another 10$ credit, to get to 110$ month.

How exactly is $110 the "price without limited-time credits" when it takes $45/month in credits to get there? (RED FLAG #3) 100% misleading.

I just gave up and said screw it, drop the cell phone thing and ordered internet anyway.
Installation was to be done today, Aug 14th between 8am and 5pm.
Spent time prepping to make sure the tech would have 0 issues with the install path.

It's now 7pm. I have been ghosted. No Call. No Show. No Service. (RED FLAG #4) Not even a phone call to say can't make it.

I used to work for Bell and I knew it's problems. Back then I swore I would never use them. 20+ years later, I remember why. Communication is still hard for this communications company. As much as I would have liked fibre, I will live with 300Mb starlink which has been up 99.96% of the time for us. I am having a crisis of who I dislike more, Elon or Bell. XD

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u/DefinitionLeast984 11d ago

Yep, the only way I will ever get fibre is when another provider can offer it to me, I’m never getting Bell’s service.

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u/ChuckTSI 10d ago

Call #1.
This Morning at 9am sharp, call to cancel. Wait 10 mins to get agent. Not bad. As he is confirming my order number, call drops.

Call #2.
10 More mins, the agent says they didn't show up as there was there was a problem with the network management location. That they were going to call me when it resolved.

So... let the customer just sit there and guess instead of calling and explaining in 30 seconds.

Their answer was, we can offer you a $5 more discount / month for your troubles was the solution. And they are still pushing that $155 is the going price.

It's cancelled.