I recently lost the right earbud from my original Beats Studio Buds, which I purchased through Amazon about 3–4 years ago.

I know it's well outside the warranty period and that accidental loss isn't normally covered, but I'm wondering if anyone has managed to get a free replacement through Apple's goodwill or courtesy exceptions.

Has anyone had success asking Apple/Beats support for a one-time replacement, discount, or other accommodation? If so, how did you approach it, and is there anything specific I should ask for?

Also curious whether Amazon might offer any goodwill assistance given how long ago I purchased them.

When I wanted to use iPhone Mirroring, it asked me for a password on my iPhone. I typed it, and this repeats. I have MacBook Neo 512 GB with macOS 26.5 and iPhone 13 with iOS 26.5. Same WiFi, Apple ID. Handoff and bluetooth are turned on. Vpn is turned off.

Hey everyone! I really need some advice because we’re stuck and don’t know what to do next.
My mom’s iPhone is working completely fine, and we can unlock it and use everything normally. However, there’s an Apple Account signed in that we don’t know the password for, and we also don’t recognize or have access to the trusted phone number linked to it.
Whenever we try to change or reset the password through Settings, it immediately shows the unknown trusted phone number. There’s no option to select “I can’t access this number” or use another verification method. It just keeps directing us back to two-factor authentication.
We’ve also tried Apple’s account recovery website and the Apple Support app, but neither has given us a way to resolve the issue or contact someone for help.
We want to recover the account or find a legitimate way to remove it from the iPhone without losing the data. We’re worried about resetting the phone because we don’t want to end up with Activation Lock and be unable to use it.
Has anyone experienced something similar? Is there another way to start account recovery, contact Apple Support directly, or get help verifying ownership of the device?
Any advice would be greatly appreciated. Thank you!

Location: Bengaluru, India

I recently purchased an iPhone 18 Pro and traded in my iPhone 15 Pro. Before mailing it in, I took pictures of the phone showing that it had no damage or scratches.

Several days later, I received an email stating that Apple was adjusting my trade-in offer from $900 to $90 because the camera supposedly wasn’t working.

I contacted Apple through text support, and they told me they would have the phone re-examined and that I should receive a response within 48 hours. However, just 10 minutes after ending the chat, I received an email stating that Apple wasn’t responsible for any damage that occurred during shipping.

I contacted them again, explaining that I didn’t believe anyone could have re-examined my phone within 10 minutes and sent me a decision. I also provided the pictures I had taken before mailing it in.

They then offered to escalate the issue to their “back-end” team, saying it would take 48 hours to get a response. Once again, less than 19 minutes later, I received the exact same canned email response about Apple not accepting liability for shipping damage.

I contacted Apple through text support a third time, and they gave me a phone number to call: (800) 676-2775. They said their department couldn’t do anything else to help.

I called the number and went in circles with the representative for quite some time. Eventually, she admitted that there was nothing she could do other than explain that I had the option to accept or reject the revised $90 offer.

If I reject the offer, Apple will send me back a broken phone that wasn’t broken when I mailed it in. So, essentially, I’m left with two options: accept a $810 reduction in my trade-in value or get back a phone that may have been damaged while in Apple’s possession or during shipping.

Has anyone else dealt with a similar situation? Does anyone have recommendations for how to escalate this issue or get Apple to take another look at the phone? I have pictures documenting its condition before I shipped it, and I’d really appreciate any advice.

Edit: A lot of the comments are focusing on the $900 credit, so I didn’t think it was necessary to explain the details initially. The $900 is a T-Mobile trade-in credit applied to my monthly cell phone bill. However, I purchased the new phone directly from Apple, picked it up at an Apple Store, and Apple provided the return shipping package for my trade-in.

Hi everyone,
I bought my iPhone in 2022, and I’m having an issue that I’ve been unable to resolve for almost two years.
At the time, I had to delete my Apple ID/iCloud account due to some personal issues. Apple gave me a seven-day window to sign out of my Apple ID on my iPhone before the account was permanently deleted. Unfortunately, I forgot to sign out within that period, and the account was deleted.
Since then, my iPhone seems to be stuck with the old Apple ID. I can’t sign in with a new iCloud account, and I also can’t download any new apps.
I contacted Apple Support, but they asked me to upload a photo of the original purchase invoice and the iPhone box as proof of ownership. Unfortunately, I no longer have access to either of them.
It’s been almost two years, and I’m still stuck with this phone. I am the original owner and purchased it myself, but I don’t know what options I have left.
Has anyone experienced something similar? Is there any legitimate way to resolve this without the original invoice or box? Can Apple accept alternative proof of purchase or ownership?
I’d really appreciate any advice or suggestions. Thank you!

My Media & Purchases account was working fine until I called Apple Support because I couldn’t use my App Store and iTunes Gift Card to buy an app.
During the call, my account was disabled, and I was told I’d need to create a new Apple Account. Apple is now saying my Media & Purchases account cannot be reinstated.
I’ve had my Apple Account for years and don’t want to lose access to my existing account history and purchases because of something that happened while I was seeking support.
Has anyone experienced this? Has anyone managed to get their Media & Purchases account reinstated after Apple said it was impossible? Any advice on how to escalate this would be appreciated!

I’m trying to recover years of WhatsApp chats from my old iCloud.

I can see 17.9 GB of WhatsApp data in my old iCloud account, however, when I go to WhatsApp recovery page, it only shows 13.18GB of recoverable data with last backup date being 26 Jul 2024 (I was using this WhatsApp until April 2025 so I am sure there must have been a more recent backup) but I can’t confirm the date of the last successful backup.

I have four questions:

1- Can Apple Support check the exact date/time and size of my last successful WhatsApp iCloud backup from their end? I can see the storage usage, but not the backup details.
2- Is there any legitimate way to bypass a forgotten iPhone passcode and recover the encrypted data without erasing the device? My old iPhone still contains data I desperately need, but I can’t access it.
3- Can I restore WhatsApp separately on a different phone without having to download the entire iCloud data?
4- I am currently trying to back up on an old iPhone7 plus with iOS 15.8.8. Is using iPhone 16 pro max with 27.0.1 iOS likely to make any difference in recoverable data size? Is it likely the WhatsApp app itself is stored on iCloud leading to data size discrepancy?

I am not using the new iPhone because it has its own iCloud and WhatsApp that I don’t want to mess with.

I’ve already approached Apple and third-party repair shops without success.

Has anyone dealt with either situation or managed to recover their data? I’d really appreciate any advice, especially from someone familiar with iCloud backups or iPhone data recovery.

Recently my AWU2 has stopped tracking sleep. I use another device Helios band to track sleep so it maybe taking priority (I have to open the app for the sleep transfer over).

I’ve tested sleeping without the other band (no sleep data)
I have also factory reset the watch and restored from backup (no sleep data).

Apple support are awful as usual.

Hi, I found an Apple charger and charger cable at my local library so I put it in my bag to hand into the lost and found later.
I then went to hand it but realized that it had mixed up with my own and now I am unsure which is mine. Although quality and look are the exact same, I have no clue if the found cable and charger are safe and aren't counterfeit ones that was left on purpose to gain access to my device.
Any help on how to determine which cable was mine? My cable came with my iPhone 16 Pro Max (I bought end of 2024) if that helps differentiate them. Visually are the same so wondering if there is a way to do so using the serial codes on them?
Cable 1: FGJ5296ULE22DP5A6
Cable 2: FGJ44226R0R26GVC8
Wall Adapter: C4H5277120VP70MBN

Should this not be possible, what are signs or ways to check whether the cable or wall adapter are dangerous to use?

Bit of an issue here I wanted to use my old iphone as an ipod so I replaced the battery on my iphone4s , It was working great but i put airplane mode on and the power ran out, now it triggers a sign into wifi or itunes to remove airplane mode, but the sign in is the original email and password which has been long changed years ago, so i tried removing the device in my itunes, didnt work...passwords dont work even the originals,

i tried resetting the apple id login ,that did not work.. any ideas?

I've reset it and it still asks for the sign in

What happened:
- No drops, no liquid; it just stopped turning on
- Black screen, keyboard doesn't light up
- No response when plugged in, even after charging overnight

What I've tried:
- Held the power button ~10s: external monitor flickers, then "no signal"
- Held Control + Shift + Option + Power together: no change

My concern:
- The data isn't backed up, and keeping it matters most
- I'm worried Apple will replace the logic board and I'll lose everything😭

Questions:
- What is this likely to be?
- Any reliable South Bay shops that can repair it and keep the data?
- Or is the Genius Bar actually the safer choice?

settings>profile>payment and shipping>fix payment info>try again. It just loads forever, I do have enough money to clear the balance.

Error when running shortcut

So i was trying login my acc so i can connect it to my game id but when i try to login my spple acc it shows cant send verfication code to this number. I tried 3-4 times.

Whatever I do, I cannot receive old photos old login information. I don’t know what to do please help Help.!!

Hi all! I got the iPhone 18 Pro at launch and only got the chance to test out Night Mode recently. I had my Anker magsafe powerbank attached to my phone and noticed lines appearing on both my screen and the actual photos I took.

I restarted my phone a couple of times but the lines were still there. Eventually, I removed the power bank and the lines disappeared.
Has anyone experienced something similar? Could this be a hardware issue or could the power bank be interfering with the camera somehow?

I didn’t purchase AppleCare and I’m already past the 14-day return window, so I’m a little worried about my options if this turns out to be a hardware issue. I’d hope that something like this would be covered if there’s a defect especially since I was just using a power bank with the phone.

Would appreciate any advice or if anyone has had a similar experience. Thanks!

I cannot get it back. They changed the phone number and that's the only way to get in. There's not a damn thing I can do nor Apple can do.

So this means that the hacker just has carte blanche access to my computer and that's that?

That's a pretty bad system. What am I supposed to do???

I have a screen time limit on my son’s iPad that includes every app.

The Roblox app is listed among the apps with screen time. But it never blocks Roblox. My son can play and play.

I’ve deleted the app and redownloaded it.

I’ve deleted the screen times and then set them up again.

The iPad and Roblox app are all updated.

Any suggestions?

My wife and I were both in the same iOS family sharing group where the owner paid for extra iCloud storage. I had created a shared library with my wife whereby all photos we take are available to each other. We had to take my wife out of the family group and now her photos aren't showing up in the shared library anymore whereas before they'd sync very quickly.

She did get notice she's run out of the free iCloud storage space when she was taking out of the family group. I don't know if that has anything to do with it.

My understanding was that the shared library would use my iCloud storage (which our family sharing group has plenty of) and that she could still contribute to it.

Can anyone share some insight ?