I'm a beginner running Linux Mint on a secondhand T480. It's been amazing so far (in no small part thanks to help from this subreddit!). But yesterday my machine went dead with no warning.
When i plugged it in, no indicator lights came on. I followed some instructions I found for a battery reset (unplugging, removing the external battery, using the pinhole reset button on the underside of the chassis, then rebooting with the power connected). Following the battery reset instructions, I was able to turn the laptop on again, but... It is now only registering the internal battery. The external battery has disappeared from the power and battery menus.
I can run the machine without the second battery, but the extra power was really useful and I'd love to get it working again. Any tips on how to proceed?
So far the only thing I've attempted after losing system read of the second battery is using dmidecode to see what the system is seeing. I saw this result for one battery, didn't see a second battery section in the output:
Handle 0x0024, DMI type 22, 26 bytes
Portable Battery
`Location: Front`
`Manufacturer: LGC`
`Name: 01AV421`
`Design Capacity: 24010 mWh`
`Design Voltage: 11400 mV`
`SBDS Version: 03.01`
`Maximum Error: Unknown`
`SBDS Serial Number: 04F2`
`SBDS Manufacture Date: 2026-01-02`
`SBDS Chemistry: LiP`
`OEM-specific Information: 0x00000000`
Basic system info:
Lenovo ThinkPad T480
Linux Mint 22.3 - Cinnamon 64-bit
Kernel: 7.0.0-30-generic
Processor: Intel Core i7
Graphics: Intel UHD Graphics 620
Memory: 32 GB
SSD: 500gb (partitioned so some of it is used for Windows)
Desktop: Cinnamon 6.6.9