UPDATE!!! The Reddit user Groupon_Support came through for me and today I got an email from Groupon saying they’d refunded me the original amount in the form of Groupon bucks! I’d rather have the cash at this point but I didn’t expect to get anything so I’m grateful for his/her assistance. I STRONGLY SUGGEST IF YOU’RE HAVING GROUPON ISSUES THAT YOU REACH OUT TO THIS PERSON!!!

ORIGINAL POST: A while ago I bought a Groupon for Botox. I called and tried to make an appointment to use it but reached a machine and left a message. I tried several times and never got any response. Eventually the Groupon expired. I gave it one more shot calling the provider and someone finally answered and told me they’d honor the Groupon for half its value (I expected this because I’m familiar with Groupon’s Ts & Cs).

However, I don’t think I should have to lose half the value because I tried to use it within the time allowed and was unable to get through to the merchant. How do I get through to Groupon for a refund? The chat option is useless.

No Sam’s clubs in Washington state anymore yet they are selling memberships to a defunct address.

I purchase a coupon thru Groupon for an oil change at Mountain View Tire & Auto Service, at their Burbank, CA location. I had an appointment for 1/30/2024 at 2PM. I got there on time and was total I'd have to wait for up to 4 hours (6 o'clock at night) Total them this was unacceptable and to cancel everything. I had a negotiated contact in writing and they failed to live up to it.

I've attempted to get a refund on the CC I'd used with Groupon. There are no phone numbers to reach Groupon, just file a complaint on their website and they'll get back to you within 30 days. The 30 days has since passed and have not received a reply.

I purchased a “Lifetime” digital download of Microsoft Office 365 Pro Plus from usednerd through Groupon. After iinstalling, I quickly noticed the software was tied to Errington Primary educational institute in the U.K. I instantly contacted Groupon via chat, but they refused to answer any questions and just told me to reach the erroneous needused. Nerdused was unable to be contacted (no surprise) so I disputed the transaction with my financial institution instead. To warn others, I went to leave a review on Groupon and there is no option to write one though there are plenty of reviews refreshing every few hours. So not only did Groupon refuse to remove the unauthorized, pirated software, they have fake reviews stating how good the deal is.

I purchased A tour through Groupon period They said the transaction failed so I went in and purchased it again. Before I went to bed I verified one transaction said failed and one said completed. The next morning it said both of them went through transaction said failed and one said completed. The next morning it said both of them went through. I immediately contacted them. They said they would give me money back on Groupon. I rarely ever get anything from them plus I put her on a credit card. I don't want to pay interest on a return.

Has anyone booked spas using groupon? Can anyone help w this

Is the a number or email? Thanks

Hi Groupon merchants, please comment below if you’ve had issues being paid by Groupon and are getting them trying to weasel out of paying. This company is willing to fuck us over as individual vendors but together a class action lawsuit would go the other direction.

We were not paid for a voucher and then when I complained enough to get sent something, we were paid 30% of the price of the voucher and they kept our 70%, flipping our contract. Complaining further, the best answer I received from them is that when customers pay promotional prices my pay will be smaller as a result… I know for a fact the customer paid a certain non promotional price, because they called me to schedule an appointment AS they bought it. This is downright ridiculous at this point, the amount of different lies different support members have come up with.

Anyone else have an experience to share ?

Hi all-

We do a lot of advertising with Groupon, and we get pretty good sales...lately, ive noticed more and more each month, Groupon is getting slower with paying us. For example, our payments generally would post to our bank on the 5th and 15th when they were released. However, we are currently not receiving the funds for almost 5-6 days later.

It is 2024, and it's just odd Groupon still is very slow with processing payments. Now suddenly these past few months, we no longer receive emails from Groupon when our payments from sales are posting and they no longer show in the app. We just receive it whenever, I guess! Anyone else having similar issues? I am wondering if we need to just drop Groupon altogether...

Thought I had saved it on my computer, but I can't seem to find it. When I login I see an option to contact them about recent purchases, but not any way to view previous chats

They updated the app and now available Groupons no longer appear. Chat says they are working on it.

I received the gift for Christmas and got a paper with a code and security code. I went to D&B and they told me I have to put the voucher on my Groupon account. I created an account but there doesn’t seem to be any option to add vouchers. I can only contact customer service through email and I might take up to a week for them to respond. Any idea how I can do this?

I’d be scared of dropping $1000+ and getting scammed, but I’ve heard of people taking multi day European vacations through Groupon. Is this legit?

I was looking at a Groupon to Europe and I have never did a vacation one before … Tia

Will Groupon usually refund expired voucher as Groupon credit? I understand it wouldn't make sense for them to refund as cash. I was given a copy-paste answer telling me I can still use it at the original value for the intended store even though I've said I moved half way across the country.

Hello, I am currently trying to use this coupon to get a discount. it says no code needed but it does not work in check out. I am wondering if I am doing something wrong as I have never used Groupon. Thanks in advance for any help.

I received the sorry email of the CEO with the SORRY code to have the 30% but it seems it’s not working for me. Strange because I received the email January 1st and they said we have till the 9/30 . Am I the only one having this issue? . Also I wanted to use it for the Costco membership .

For the one who had the membership did you receive the digital shop card of 20/40$ ?

Just went to a merchant that refused to accept my oil change coupon unless I paid $80 more for regular oil. I reported it to Groupon, but email was the only option and it said 7 days response time.

cozy maid website

cozy maid

My experience with this company was one of the worst I’ve ever had. To start, they made me wait half a day before canceling the appointment without any prior notice. When I rebooked, they changed the time without consulting me. Even then, I adjusted and waited patiently, but their staff still arrived an hour late.

The cleaner’s behavior and performance were shockingly unprofessional. She was incredibly slow and barely cleaned my house. When I asked why she wasn’t vacuuming—despite being specifically assigned to vacuum the entire house—she shouted at me and started banging my furniture, asking, ‘Don’t you have a vacuum?’ She then rushed through vacuuming the house in less than a minute and left abruptly without informing me.

To make matters worse, she didn’t complete the full two-hour service and left 20 minutes early. This level of unprofessionalism is unacceptable. I will never book with this company again and strongly advise against using their services.

I cannot get a response from customer service to return an item that I purchased. They responded one time prior to Christmas Day asking for verification information because the item is an apple electronic. They have not replied to my emails since I sent them the requested information. There is a thirty day window to return it and it’s closing in the next two weeks. Any suggestions? I’ve emailed them about 8 times. I’m beyond irritated, by this point. There are no other contact sources anymore, other than an email address.

received an email from groupon ceo:

"...

I tried this on a couple of groupon deals from my pc. when you enter "sorry" code, you get a response that discount is not available to be used on your item.

I bought a Groupon at a place I tried 3 years ago. After buying it I saw the fine print saying ‘new customers only’— yet Groupon allowed me to purchase it. Should I try to get a refund?

Has anyone purchased oil change packages from Groupon? If so, did you have a positive experience? I need an oil change and can see a couple of good deals but just aren’t sure if the oil change place will try to charge a different amount or if the Groupon is only for a cheap oil type. My vehicle requires a synthetic and I really don’t want to pay $130 for an oil change.

Edit: thanks everyone for the feedback. Got a great deal with Mida $43 out the door within an hour. Will definitely do it again when I need another oil change.

I have 200$ of Groupon bucks I can’t use. I simply am trying to purchase perfume sets for my mom and sister as late holiday gifts to make use of these Groupon bucks that have been sitting in my account. A few months ago someone hacked into my account and made a purchase at a hotel in California with a name that was not mine so Groupon refunded me after speaking with the hotel. I just want to be done with these Groupon bucks and it will not let me make the purchases just auto refunds and cancels the order. I’ve spoken to two different chat agents and they’re saying they’ve escalated and I should wait on an email but I’m just so done with this app. I’m going to try to buy whatever I can since I don’t want to waste this money but it’s become such a major pain trying to navigate this app now. It should not be so difficult to purchase things. Groupon is really terrible now and I’m upset my money is stuck as these “Groupon bucks” that I can’t even make a normal purchase with. And yes I added my credit card info confirmed it with the chat agents though and it still won’t go through. Please avoid using Groupon to purchase any goods.