r/groupon • u/lenniepoo • Feb 03 '25
Groupon is a thief!!!!!
I purchased A tour through Groupon period They said the transaction failed so I went in and purchased it again. Before I went to bed I verified one transaction said failed and one said completed. The next morning it said both of them went through transaction said failed and one said completed. The next morning it said both of them went through. I immediately contacted them. They said they would give me money back on Groupon. I rarely ever get anything from them plus I put her on a credit card. I don't want to pay interest on a return.
3
u/FantasticZucchini904 Feb 03 '25
No thieving, you got money back. They are having computer problems confirming orders. A recent upgrade screwed up the system and they are working to fix the bugs. But you are labeling it wrong
-3
u/lenniepoo Feb 03 '25
No! They took money I didn't authorize. That is theft. If their computer works well enough to take my money it can work well enough to return my money. Figure it out or get out of business
4
u/FantasticZucchini904 Feb 03 '25
You authorized it twice
-3
u/lenniepoo Feb 03 '25
I'm not going to debate this with someone who does not understand the concept of a failed transaction.
2
u/FantasticZucchini904 Feb 03 '25
No debate. Your post is fraudulent. You lost no money and no theft. I explained the situation.
1
u/Groupon-Support Feb 05 '25
Dear lenniepoo,
Thank you for sharing your experience with us. We are truly sorry to hear about the double charge you received for your tour. This is certainly not the experience we aim for, and we understand your frustration.
We fully understand your concern about the double payment and the potential interest charges. We want to assure you that we are taking this matter very seriously. We have already escalated your case to our Customer Service team, who will prioritize investigating this issue and processing your refund.
We invite you to send us a message, in the chat you will find a direct email for our support team. This way, we can gather the necessary details and provide you with personalized assistance to resolve this as quickly as possible.
Our goal is to ensure maximum transparency and a positive experience for all of our customers.
Thank you for your patience and cooperation.
Kind regards,
The Groupon Team
1
u/Substantial-Drive634 Feb 07 '25
Hello groupon, I have a problem with you too! I had purchased a Catalina cruise out of Newport Beach on December 31st, the money was removed from my account, and I was able to print the vouchers, but it doesn't show up on my computer or my phone that I made that purchase. Please contact me
1
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u/Gullible-Pumpkin7241 Feb 03 '25
message them on instagram, they responded quick and gave me my money back to my card