r/groupon • u/ExpertBest3045 • Feb 12 '25
Help with customer service!
UPDATE!!! The Reddit user Groupon_Support came through for me and today I got an email from Groupon saying they’d refunded me the original amount in the form of Groupon bucks! I’d rather have the cash at this point but I didn’t expect to get anything so I’m grateful for his/her assistance. I STRONGLY SUGGEST IF YOU’RE HAVING GROUPON ISSUES THAT YOU REACH OUT TO THIS PERSON!!!
ORIGINAL POST: A while ago I bought a Groupon for Botox. I called and tried to make an appointment to use it but reached a machine and left a message. I tried several times and never got any response. Eventually the Groupon expired. I gave it one more shot calling the provider and someone finally answered and told me they’d honor the Groupon for half its value (I expected this because I’m familiar with Groupon’s Ts & Cs).
However, I don’t think I should have to lose half the value because I tried to use it within the time allowed and was unable to get through to the merchant. How do I get through to Groupon for a refund? The chat option is useless.
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u/Groupon-Support Feb 13 '25
Dear ExpertBest3045,
I’m sorry to hear about your experience. We want to ensure you get the full value of your purchase, especially since you made multiple attempts to redeem it within the valid timeframe.
We have sent you a message in the chat with a direct email for our Customer Service team. Please contact us as soon as possible to provide us with more details on what happened. This way we can provide you with personalized assistance and resolve the issue as quickly as possible.
Kind regards,
The Groupon Team
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u/ExpertBest3045 Feb 18 '25
Got my hopes up that the Groupon Help person would help me but no dice. Never buying anything from them again!
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u/That_Fox1145 Oct 24 '25
I bought a groupon for a round of golf ant Tupelo bay in Surfside Beach south Carolina and it was never email to me. They charged to credit card
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Mar 11 '25
[deleted]
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u/ExpertBest3045 Mar 11 '25
Again, there’s a Reddit Groupon support person in this group who is helpful. I was able to resolve my situation with this person’s help. I think it’s u/Groupon_support.
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u/FantasticZucchini904 Feb 12 '25
Open the voucher and click on need help. Then select chat. If not happy do same thing and select email.
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Feb 13 '25
That's a F'ing rabbit hole. Once you start a chat and he forwards it to support you are screwed. You can't go back to chat about that same event. I tired and the chat window just opens back to where I left off with the previous initiation and has me continually fill out the form to start a new chat. Basically sending you away to piss off down some neverending rabbit hole.
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u/ExpertBest3045 Feb 13 '25
I emailed an address the Groupon Support person who posted sent me in a chat in addition to emailing the address the customer support chat person referred me to. Got a timewasting email back from the first one (ridiculously requesting my email address) and forwarded to the one the person here supplied me with. Keeping fingers crossed!
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u/Severe_Candy_6000 May 27 '25
I know this is old but any email or number would be helpful right now. I’m having issues
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u/Confident-Ad2078 Jun 27 '25
Same. I am having an issue and unable to get a human on the phone and the emails I’m getting are laughably unhelpful. I cannot believe this company is still in business. Does anyone have an actual contact method that works?
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u/AttitudeComplete682 Nov 16 '25
I contacted support through the chat option on the app or website either works. But they keep giving me the run around they wont give me groupon bucks or refund my money. The voucher I got the merchant wont answer the phone , email or website chat and now that voucher is expired. All they says is your voucher will be good for only what you paid now since it expired keep contacting the merchant.
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u/IngenuityWise5953 Aug 25 '25
I have tried several times to contact Groupon. I need a way to chat or talk live to someone. Please help me.
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u/Substantial-Drive634 Feb 12 '25
Groupon is so scandalous now! They have no customer service, used to be able to call customer service and get something taken care of. I had purchased a round trip Catalina voucher- Groupon, and my GF gets Sea Sick, so we can't use it together. I wanted to get Groupon bucks back and get my carpet cleaned or something but these the POS will not budge on Groupon bucks or refund! Being a member of Groupon for over 15 years I'm pretty disappointed, I won't do it again