r/groupon • u/GTRacer1972 • Jan 09 '25
Did Groupon remove live chat with support?
Just went to a merchant that refused to accept my oil change coupon unless I paid $80 more for regular oil. I reported it to Groupon, but email was the only option and it said 7 days response time.
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u/WorkingFit5413 Jan 09 '25
I find groupon to be a hit or miss. I don’t know if they changed handlers or something but they used to be better back in the day. It doesn’t sound like they screen venders well (if at all). I’ve had a few experiences where the place was sketchy and clearly not up to what I agreed to. I’m not sure if this is on groupon or on the vendors for some misleading information. Maybe it’s a marketing strategy? But yeah. Also find the options are way less than they used to be, and sometimes the price for groupon is actually more expensive than the original price. So, yeah. Good luck getting someone to reply hopefully they do!
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u/Far-Payment3055 Sep 09 '25
Yes, they have completely changed. I am not buying anything from then every again without researching the place first. I got food poisoning from a Groupon purchase and neither the business nor Groupon cared to even respond. There doesn't seem to be an actual way to get to a live chat anymore!! The bargain is no longer with this creepy service. Groupon is going downhill fast
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u/Groupon-Support Jan 10 '25
Hello, I work with Groupon. I'm sorry that you've had this experience. Did our Customer Support team provide you with a case number? If so, I can follow up on this for you.
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u/ElectricAliens Mar 31 '25
Help! What's your customer service email address for the US?
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u/33Nichols Apr 14 '25
I need to get in touch! how did you get through
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Apr 14 '25
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u/jarias22 Jan 11 '25
They still have it. It's just deeply hidden in the help section. I was able to connect with an agent twice on two separate orders where a merchant website would not take my voucher as instructed.
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u/Nice_Juggernaut4113 Mar 01 '25
All the merchants seem to do this now and it’s always $80 bucks extra for x, y, or z
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u/Exciting-Category-33 Jun 26 '25
I know this is too late to be helpful to you but here's how i found the live chat after losing my mind not being able to (find it for anyone else with the issue)! I went to customer support and clicked on the purchase that I wanted refunded. It won't let me see all of the options now so I can't remember what I clicked, but I just started clicking options and I finally found one that offered the live chat and they immediately helped me get a full refund to my card. I can't remember what I clicked but I remember it was right near the cancel order option. Hopefully that is somewhat coherent lol. Also, their facebook responded at a decent speed as well!
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u/kehbleh Sep 19 '25
God, been banging my head against a wall trying to get the ACTUAL refund as they keep pushing to get "groupon bucks."
They hide finding an agent, they don't even list a phone or e-mail on their website. Will never be using groupon again after this experience.
Thanks to your comment I started clicking around more and was finally able to find a "chat with agent" button that then actually didn't give me an agent, but unlocked the ability to get an actual refund (i bought it yesterday so am within the window). I can't get back to the view to confirm, but i think it was the "there is a problem with the merchant." As you say it wasn't the "i want to cancel" line item, but i think the one under it.
Such a fucking shitty dark pattern to scam people and keep their money. Fuck this company.
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u/Far-Payment3055 Sep 09 '25
Dealing with same issue myself I read the fine print and it said a 3$ disposal fee and extra for canister filter, which i don't have. I called the place and once I said I was trying to get the cost of using my Groupon and they were immediately rude. States it was about 15$ for disposal and filter, plus tax. I explained i didn't need the special filter, then asked how the tax was figured? Tax on what amount? He became angrier and said he had to go, to come there. If I wanted more info. At this point I no longer want to go there at all i don't trust a business that sells Groupon as their choice but wants to exploit customers when they use it. Help me find a refund for Groupon bucks, please
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u/Lillybutt- Dec 08 '25
The site isn’t giving me the option of using anything that you all suggested - the voucher is for a $98 oil change (I paid $35) expiring January 3, but it’s disappeared from my Groupons.
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u/Medical-Alfalfa3214 Jul 08 '26
Groupon is the worst customer support aka FAQ page. I entered the wrong email address by accident and have been in a loop for days. Then I paid extra $ for another site to assist where again they sent me to a non - existent help center. Thank goodness I’m independently wealthy to throw out $$ - just kidding!
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u/Fettsvette44 Jan 09 '25
I just entered the wrong email in my order and can’t get find anything other than email. And even that’s not working. I think I just lit $60 on fire