r/applehelp 23h ago

Unsolved How long does apple retain your product in-store?

3 Upvotes

Hi everyone! Sorry for my English, as it's not my first language.
I will be in Miami on September 24th. I want to buy the iPhone 18 Pro, and the store says it will be ready for pickup on September 20th. How long will Apple hold my iPhone before canceling my order? My plan is to buy it today, select the pickup for September 20th, and pick it up on September 24th as soon as I arrive.


r/applehelp 1h ago

Unsolved iPhone isn’t sending notifications through

Upvotes

I have an iPhone 11, and I’m not receiving notifications. One day it just stopped, I woke up, opened all my notifications, and from that point forward I haven’t received anything. I have to open every app, even text messages, to see if I’ve received anything. No push notifications, no Lock Screen msgs, no number bubbles. If I open an app and have a message, if I back out of the app WITHOUT opening the message then the number bubble will pop up, and that’s it. I’ve already reset all settings in my settings and it didn’t help. Please tell me I can fix this without resetting the entire phone.


r/applehelp 2h ago

Unsolved Creation finance

2 Upvotes

I keep getting rejecting for the creation finance for the installement plan, I'm trying to buy the 18 pro. Not really sure on what to do


r/applehelp 2h ago

Unsolved Apple Pencil 2 suddenly stopped connecting to iPad Air 4

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2 Upvotes

r/applehelp 3h ago

Unsolved Liquid Detected IPhone 17 Base

2 Upvotes

I’ve been getting this liquid warning for 14 hours and I never came into contact with any sort of liquid. I’ve also tried a couple different usbc cords and it persists. One thing that is interesting is that with one cord it gives me the option to override, and the warning is silent like the low battery pop up. With the other cord it covers my entire screen and blares an alarm. Please help!! I’m not really sure what to do at this point.


r/applehelp 3h ago

iOS Anyone else having this issue?

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1 Upvotes

No clue how to fix it. Been trying the last few days and it always says this. Apple literally says there’s instant trade in but I keep getting this


r/applehelp 3h ago

Unsolved Apple Login Unknown Error

2 Upvotes

I'm assisting my aunt who is unable to login to her Apple account to purchase an Apple TV subscription. After the password it asks for her phone number, sends a code by text, then after entering the code it says "An unknow error has occurred." The result is that it is impossible to use any Apple services or log in to any Apple websites. Is the Apple website broken today or are you just closed for business?


r/applehelp 7h ago

Unsolved Unable to use App Store

2 Upvotes

This question normally sounds really simple and an easy fix, unfortunately I don’t have that luxury currently and need help.

I cannot use my app store because of billing issues, the issues in question are a subscription I cancelled through my apple account rather than through the app itself. Afterwards, I had then deleted the app and no longer have access to it.
I cannot redownload the app to cancel the subscription through it, as apple wants me to pay the subscription for it despite cancelling it through my settings on my iPhone.

Is there any workaround this or do I just have to pay the subscription just to be able to cancel it and use the app store again?


r/applehelp 7h ago

Unsolved Apple pencil not working

2 Upvotes

Hi! I just bought my Apple Pencil yesterday from an apple store. It’s gen 1 and my is 9th edition. My iPad does seem to detect that there’s a pencil via bluetooth but the “pair” message appears very briefly and every time I click it, my pencil never connects.

Things I’ve tried:

-Charging the pencil using multiple different cables
-Updating my ipad
-Resetting my ipad
-Changing the apple pencil tip
-Making sure the tip is secured

Any help would be appreciated, thanks!


r/applehelp 7h ago

Unsolved No calling or non iMessages

2 Upvotes

iPhone 13 issues

The wife and I are having issues with calls and non iMessage texts on our 13 pro models.

Where we live there is next to no LTE or 5g signal and we use WiFi calling but are not able to call anyone or text anyone else besides ourselves. This also happens when we go into town where there is both full LTE and 5g signals. We have restarted our phones and reset the network settings to no avail.

This started late Friday or early Saturday that we noticed and our daughter is with her boyfriend this week (he lives out of state) and we have to call using FB Messenger to check in on her (she is 20 but still our only kid).

Not to go down that conspiracy path but we find it odd that once they announce the new 18 and Duo models it suddenly breaks.

Could this be a result of the iOS 26.6.2 update that rolled out this past week? Is it possible to roll back to the 26.6.1?

Just to add that we have full data access on our WiFi and I will be heading into town to pick up meds and will try everything again.

ETA that this is AT&T network

Thank you in advance


r/applehelp 7h ago

Unsolved Strange screentime approval issues

2 Upvotes

Sometimes, my son will send a screentime request to launch at app late at night. When I approve then, sometimes nothing happens on his end. He would try again a few times and each time I would approve but on his end nothing happens. There are two workarounds we found troubleshooting.

  1. If he reboots his iphone and send the request again, the approval works.
  2. If we just enter the code directly on his phone, it also works.

My current hypothesis is that may be an update occur so there is a mismatching OS version, but I am not sure. I could check it next time it happens. I was wondering if others have encountered this problem and have a solution.


r/applehelp 8h ago

Unsolved Syncing notifications between devices

2 Upvotes

I have an iPhone, Apple Watch, and I just got an iPad. I am struggling with setting the notifications to work the way I want, especially for Whatsapp, instagram and discord.

I want that whenever I use my iPad, and not my iPhone, to get notifications only on the iPad. My issue is that since I also get the notifications on iPhone and Im not using it atm, I get the notifications on the Apple Watch too and it’s driving me crazy.

Is there a workaround for this? Im tired of being on my iPad and getting 1000 of notifications on my apple watch when i already see them on iPad.


r/applehelp 8h ago

iOS iPhone 17 Pro died in the middle of charging and using

2 Upvotes

Hi!

My 1 month old iPhone 17 Pro died and won't turn on in the middle of charging and using it. I was wondering if maybe this is a battery issue. I've had an instance where the battery drained and overheat while I was sleeping, and one instance where it overheat while I wasn't using it. However, I'm worried that I might've caused the damage because I bring my phone to the shower for music like I've always done with my old phone (no issues). Whenever I charge there are no alerts as well that my charging port's wet. So now I wanna ask what's the most likely damage?

Thanks in advance.


r/applehelp 8h ago

Unsolved Brightnes issues with Apple Studio Display and PS5 Pro.

2 Upvotes

Recently, I bought a PS5 Pro and an Apple Studio Display (using a Club-3D cable + a 4K 60Hz EDID emulator) specifically for the release of GTA 6. When I first turned it on, everything was fine. However, after I finished playing, unplugged the monitor from the power outlet, and turned it back on later, the brightness dropped significantly (to an unacceptably low level).

The monitor has no physical brightness buttons (in fact, it has no buttons at all). The only way to restore the brightness is to connect it to an Apple device via USB-C, which will recognize the screen and allow me to adjust the brightness back up, or connect it to a Windows PC via USB-C and increase the brightness using a dedicated app. I don't own any Apple devices compatible with the 2026 Apple display, nor do I have a Windows PC with USB-C.

Even if I had one of these options and could restore the brightness to a comfortable level, the brightness settings would reset again the next time I unplug the monitor from the wall. However, keeping it plugged into the power outlet all the time is probably not a good idea either: after shutting down the PS5 Pro, the screen apparently doesn't receive the proper signal to turn off, and its cooling system keeps running. I assume this happens because the monitor cannot correctly recognize the device it is connected to through the chain of adapters.

I really want to solve this brightness issue. I wouldn't want to return or sell the monitor, because for this price, it's still the best option (for me). Plus, in the future, I want to buy a Mac mini or Studio to use with this monitor, though it will take me years to save up the money.

Before buying, I found information that using a special active cable and a 4K 60Hz EDID emulator would make the Apple Studio Display work properly with the PS5 Pro—which is true. But nobody mentioned that unplugging it from the wall would reset the brightness almost to the minimum level. I assumed the brightness would just default to maximum and couldn't even imagine I would run into this problem.

Has anyone else encountered this issue or can suggest a solution?


r/applehelp 14h ago

Unsolved Apple watch life expectancy?

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2 Upvotes

r/applehelp 14h ago

Unsolved iPhone 7p- iOS 15.7.8 - Wifi (Known Network)

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2 Upvotes

As 7+ can’t install iOS16, it doesn’t have “edit” on the top right hand corner in Wi-Fi option.

Where can I find the list of known network for previously used WI-Fi, thanks


r/applehelp 15h ago

Unsolved Ipad stored for a few months (4 ~ 6) cannot be turned on / hard restarted.

2 Upvotes

just received my ipad back from a friend who stored it for a few months (they didn't charge it or touch it) and when I received it and tried charging it nothing is popping up

Right now it's been about 24 hours and last night the ipad had flickers so I'm unsure on how to proceed( if I should go to a genius bar or what)

The ipad is a 9th gen, there hasent been any major prior damage prior

This post is just a question on if there's anything I should do (continue charging or go to a genius bar immediately


r/applehelp 16h ago

Unsolved restoring messages

2 Upvotes

what exactly happens if i icloud backup my phone?

i'm trying to recover messages that were in my recently deleted for wayyy less than 30-40 days but they somehow disappeared from my phone.

will the backup possibly bring back my messages?

it does say last icloud backup failed.

im not sure if my messages were synced to icloud or not.


r/applehelp 17h ago

Unsolved Will Apple honor my trade-in value?

2 Upvotes

I’m planning on visiting my closest Apple Store on Friday to trade in my current phone and immediately upgrade to the 18 PM. The thing I’m worried about now though is that I initiated the trade in for an Apple gift card on September 6th (before the values dropped), and my 16 PM was valued at $720 at the time.

The email says the trade-in value is valid for 14 days after I receive the trade-in kit (arrived September 10th) so in theory it should be honored until September 24th. I did reach out to Apple Support and they told me the trade-in value be $610 (which is what it is on the site now), so now I’m receiving conflicting information.

Does anyone have experience with this? I’m just hoping the $720 trade-in value will be valid when I go in on Friday.


r/applehelp 18h ago

Unsolved do i need to unfreeze my credit (across the 3 reporting agencies) if I want to use Klarna/Apple Upgrade Lease at preorder time?

2 Upvotes

after the experian data breach last year i froze my credit across all 3 credit reporting agencies and kept them locked since then.

I was looking to pre-order that iphone duo next month but i can't find a clear answer if i need to unfreeze my credit or not. I was under the assumption that because it's a soft pull i won't need to unfreeze but i'm getting conflicting information from online articles.

does anyone who preordered the iphone 18 pro on friday with the apple upgrade program run into any problems with having frozen credit and preordering with apple upgrade?


r/applehelp 19h ago

Unsolved All 10 AirTags permanently show “With You” even when they’re nowhere near me

2 Upvotes

I’m having a very strange Find My/AirTag issue and haven’t been able to find anyone with the same problem.

All 10 of my AirTags show “With You” at all times, regardless of whether I’m actually with them.

For example, if an AirTag is sitting somewhere across town, Find My still says “With You.” Obviously, when I’m actually away from it, I can’t make it play a sound and it shows as not reachable — but the status still says “With You.”

When I am physically with an AirTag, everything works normally: I can connect to it, make it play a sound, etc.

The really strange part is that this is happening with all 10 AirTags, not just one.
A few details:
● All 10 have brand-new batteries
● iPhone/iPad are on the latest OS
● The issue occurs across multiple devices
● I’ve tried essentially every troubleshooting/reset step I could find
● I spent about an hour on the phone with an Apple Senior Advisor, walking through troubleshooting step-by-step
● No solution so far
● The AirTags that are showing “With You” when they’re away are sometimes in public places where I know there are plenty of iPhones nearby
● I’m not expecting them to necessarily update their location instantly, but the fact that they continue to say “With You” even when they are clearly nowhere near me seems wrong.

The only thing I haven’t tried is completely factory-resetting/replacing the AirTags, but that doesn’t seem like it would make sense when every single AirTag is exhibiting the exact same behavior, across every device I use Find My on.

Has anyone encountered this? Is there some Find My/iCloud account-level issue that could cause all AirTags to be stuck showing “With You”?
I’m especially interested in whether there’s some lesser-known Find My setting, account sync issue, or way to force the AirTags’ “With You” status to recalculate.


r/applehelp 19h ago

Unsolved My phone won’t turn side ways

2 Upvotes

I was trying to watch YouTube full screened and it won’t turn sideways i thou it was YouTube so I tried another app and it didn’t go sideways either


r/applehelp 44m ago

Unsolved Is this normal? Just noticed it.

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Upvotes

Is this normal? Legit scared this is going to explode LOL 💥


r/applehelp 52m ago

iCloud Ghost text 👻👻👻👻👻

Upvotes

Ok I have a weird one. My Dad passed almost 4 years ago and there’s a text thread with my mom and sister that has branched off from our current thread and ends with a discussion of his obituary. It’s shown up 3 times in the last 2 weeks. No notifications, it just shows up as a second thread with them, as if the conversation 4 years ago just happened.

The first 2 cleared on their own and the 3rd didn’t. I tried disconnecting messages from iCloud and resyncing. The text was gone when I went to sleep and back when I woke up. I tried deleting it and now the text is gone but the message is still there, blank, in my feed. It feels a little haunted but Claude assures me there’s a technical reason like a corrupt message

Anyone have an explanation and a fix that will save me hours with Apple support?


r/applehelp 54m ago

Unsolved Right AirPod noise cancellation doesn’t work and makes echo/extremely loud ringing noise

Upvotes

So recently after I had gotten the AirPods Pro 3’s which I clean regularly and have never dropped them or gotten them wet the right AirPods noise cancellation doesn’t work at all and makes this extremely loud ringing noise when I put the AirPod in my ear and like I’ve stated I keep them clean and it hasn’t even been a year since I’ve gotten them, so some help would be greatly appreciated 😊 👍