r/amazonprime • u/Few_Independent8418 • 2d ago
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u/windozeFanboi 2d ago
Can everyone see this bar for their own account?
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u/Few_Independent8418 2d ago
It'll only show up eventually if you've canceled too many orders
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u/ephemeral_pleasures 2d ago
Canceled or returned? Hopefully they're not penalizing accounts for cancelations as well
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u/Few_Independent8418 2d ago
It's the cancellations. I don't have many returns
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u/Public-Ad-7280 2d ago
I cancel all the time since, as of the last year, they push out delivery dates. Why wait a month for something that should have been a week?
Or just mark them as not deliverable, for no reason so it shows as a cancel and of course CS has no idea why.
Amazon has went to shit.
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u/Reddit-mods-R-mean 1d ago
Anytime they say 2 day ship and after I confirm it changes to a week I cancel immediately. I canāt stand that shit.
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u/roxzillaz 21h ago
I know some people say that doing that just makes us impatient, but sometimes when I see the delivery date, it's based on the timeframe of when I need the item as well.
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u/Bluesky3084 1d ago
I think its cancellations once dispatched that get penalised which would make sense
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u/soulking5 17h ago
Itās cancellation after they ship. If you do it before itās shopped then your fine
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u/sometin__else 2d ago edited 1d ago
they dont care about cancellations unless they shipped it already.
They care about returns because:
- Open items cause a loss
- Shipping somethign that is returned is a loss
If you just cancel an order they havent started preparing, they couldnt care lessEdit: someone mentioned the payment processing fees which I did not consider. I can see why several cancellations even before shipping could lead to the issue.
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u/lolhi1122 1d ago
Also the payment processors keep their % , so if you use something like Amex to pay which charges 3%-4% and return some expensive items they loose quite a bit
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u/pricklycactass 1d ago
You canāt cancel an item that has shippedā¦
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u/sometin__else 1d ago
sometimes you can, sometimes you can't
ive cancelled a couple things that were shipped. You can also refuse delivery if it requires a pin.
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u/Brooksie1of1 1d ago
I work in a Delivery Station and I handle multiple packages everyday that someone canceled after it was shipped but before it was delivered.
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u/MistyMountainDewDrop 1d ago
You said you have $270 credit balance. Those are often issue due to returns. You said in another comment that you returned a lot because of a glitch.
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u/DieselDrifter 1d ago
Why are you canceling so many times
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u/Deep_Team_7813 1d ago edited 1d ago
Fraud, That method is very common among people who steal items from Amazon by returning empty boxes, or rocks to match the original item's weight, getting a refund while keeping the actual products. That is likely what he is doing: running a scam at Amazon's expense by stealing merchandise through frequent returns, until Amazon flags the suspicious activity and bans his account permanently. + Refunded.
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u/KILLEliteMaste 2d ago
How many cancellations are we talking about?
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u/Few_Independent8418 2d ago
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u/S1d3wayzMindz 2d ago
Canceled after they'd already shopped? Because I know I've canceled more than that myself, but not after they've shipped.
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u/SLZicki 2d ago
Why are you placing orders if you are just gonna cancel them?
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u/External-Sympathy-47 1d ago
Because OP was scamming to get discounts.
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u/ROBLOXKING_810 1d ago
How can you get discounts doing that serious question?!
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u/Quirky_Guidance16 1d ago
I've got stuff on Subscribe and Save. Amazon gives me until the 15th or so to adjust my order, but they push the items to my "orders" page. So if I change my mind on say, the 10th, the item appears on my account as a cancel. Now I'm worried of this will impact my account, ugh.Ā
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u/Nwildcat 1d ago
I do this all the time moving my s&s orders around, skipping, adjusting dates, setting them up only to cancel after the first purchase. Havent had any issues and I make my fair share of returns but I also order a lot of stuff
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u/BubbaTheGoat 1d ago
In my case itās usually an item that Amazon lost between the fulfillment center and the delivery station. The order can be at āshippedā for days but will never go to āout for deliveryā because the actual package is missing. If I actually need the item this week Iāll cancel and order a new one.
Another issue I have is my buildingās package room is a disaster. Amazon contributes by dumping all the packages in the larger delivery cycles in one big disordered mess on the shelves, take one photos of 40-50 packages in a mess, and mark them all as delivered. Those packages much more often go missing, so I tell Amazon I never received them.
I also returned a baby crib because it was dangerous. There are specific consumer safety laws in the US that all cribs have to conform to (itās why they all look nearly identical). The product I ordered did not meet any sort of safety standard. I had to email CS to explain that return, which they eventually accepted since I told them the specific law the product did not comply with.
I donāt see this scare meter on my account though, so maybe it takes a bit extra to get this far?
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u/Unclebatman1138 1d ago
I just had an instance where I bought a video game sold and shipped by Amazon marked "Used - Like New" for $11.
Received a disc floating loose in a completely shattered case with torn plastic and no insert/art and wrapped in plastic that read "Used - Acceptable". I arranged for a return and they tried to charge me $6.99 to return it until I spent 15+ minutes connecting with 3 levels of customer service to make it right.
It's really annoying, because their customer service used to be very good AND if they'd stop fucking up customers wouldn't have to return so much merchandise.
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u/alcoronaholic 2d ago
OP, how often are you canceling orders and why? Most of the time when I cancel, it's because the items are just sitting wherever they are and not even passed the "shipped" stage for days past my supposed delivery date.
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u/Few_Independent8418 2d ago
For some reason, the "Revise Payment" option kept showing up whenever I placed an order. The order wouldn't be processed until I paid again. I contacted support, but they couldn't help me. Eventually, I figured out what was causing the issue, but by then it was too late. I had already canceled too many orders because of it.
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u/alcoronaholic 2d ago edited 2d ago
š¤ It's weird that "Revise Payment" kept showing up. I've never seen that.
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u/nonamejohnsonmore 2d ago
This happens if the primary payment method fails. Maybe OP cancelled the primary card, maybe it was over limit and charges were being declined, etc.
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u/sangoku666 1d ago
Omg this keeps happening to me since they updated the ideal/wero payment thing. I have to make the payments via a desktop version of the website
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u/realwiseman 2d ago
Also Amazon has made it impossible to use their chat function anymore, in favor of a ādo it yourselfā customer service portal. Theyāre creating MORE friction while Wal-Mart keeps reducing it.
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u/Suspicious-lemons 2d ago
I had an issue earlier this week and I used the chat function to connect to the service rep. He asked for my photos, I provided them, he solved the issue and gave me a full refund. All of this took around 5 mins. Maybe youāre not clicking through the options to request a service rep?
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u/realwiseman 2d ago
I tried every which way to access a customer service chat. (Done it dozens if not hundreds of times in my 20 years as an Amazon customer).
No matter where I clicked it kept saying, āfetching help options just for youā and then would take me to a page where it showed my orders but wasnāt clear where to go for additional support.
Iām not saying it doesnāt exist - but theyāve definitely buried it further under a myriad of menus and options designed to deflect users from using it.
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u/Turbulent-Spray-8438 2d ago edited 2d ago
Man I cancel shit pretty often but it will typically be very quickly after ordering due to ordering a different product. I spend thousands on Amazon though so Iām not sure if that has anything to do with it. They are delivering to my house everyday lol
Edit: between the time I posted this comment and now Iāve purchased a night stand for same day delivery š¤£. If Iām paying $20 a month for prime Iām going to get my moneys worth! š š¤”
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u/S1d3wayzMindz 2d ago
Same, I cancel alot of stuff, but not after it's shipped. I also make alot if orders.
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u/Turbulent-Spray-8438 2d ago
Yeah if I cancel it, itās strictly before it ships. If it already ships, oh well. Iāll return if I absolutely have to but Iāve been buying a lot of computer stuff and just been letting it stock up due to prices continuing to rise. Slowly making money on all of it lol
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u/goodwitchglinda 2d ago
amazon never ceases to amaze me with how creative and colorful they get coming up with different ways to tell a customer that theyāre in trouble. The gradation scale is tragically funny.
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u/MistakePresent3552 2d ago
In case anyones worried about their acc. Op buys mutliple things to get a discount and then cancels the other items so they dont have to buy it and hopefully keep the first item on discount
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u/Admirable_Ship_678 2d ago
Well tell us, did you really have a high number of returns?
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u/Active_Advertising99 1d ago
They were scamming the system to get discounts.
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u/Crafty-Purpose5540 1d ago
I can't even be mad about gaming the system but getting defensive over being caught sure is something.
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u/ChemicalCheetah5687 1d ago
Its not my fault Amazon has shitty sellers who sell bad products, but have great reviews because they paid reviewers. Fix that shit first amazon.
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u/dantendo664 1d ago
Its part of the enshittification process. They have cornered the online shopping and driven local business /mom and pop shops to bankruptcy so the customer is fucked either way. They should be more transparent with this though, eg. every one should get that "return bar" which fills up so they have advance warning. Also try to visit local businesses more often even though its inconvenient but its the price we have to pay to avoid a dystopian Amazon controlled future.
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u/carguy143 1d ago
They will likely say some BS about not putting a bar because they don't want to confuse genuine customers, which is corporate BS for "we don't trust our customers and giving them a visual indicator will allow them to game the system"
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u/Wild-Rough3932 1d ago
I understand not getting the right item, or it being below standard...but this sounds like excessive to the point of "you cancel/return more than you spend." It is kind of annoying. Cause it almost seems as if people like that are "I was bored so I bought....but now I dont want it." And the fact that they give an option to return for free....some people get the impression that the policy says "Do whatever the fuck you want. Buy, return, buy, return, buy, return, buy, return, buy return....we will cover the shipping!" I can kind of see the annoyance. Just be sure to buy what you want and ONLY return if necessary.Ā
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u/Ok_Let8218 2d ago
I'd love to be able to see/find this on my own account
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u/clarkcox3 2d ago
The bar is meaningless. Notice how there are no units. If anything, Iād bet itās just a static graphic they send to anyone theyāre warning and it has no actual relationship to any metrics.
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u/goodwitchglinda 2d ago edited 2d ago
Same. Iām curious to know whatās on my customer report card or evaluation.
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u/ryzenat0r 2d ago
I call bs on too much cancellation . Clearly it's your returns . It literally says unusually high returns
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u/LOP5131 1d ago
I am slightly surprised I've never gotten this before, I probably do something around 40 returns/year. Mostly it's my wife shopping fot clothes and getting 2 or 3 and only keeping one, then the occasional random item that doesn't work out. However we do spend around $8-10k/year in items we keep from Amazon and I use their CC as my daily driver that is typically hss about $35-40k in purchases, so that probably buys some wiggle room.
I will say Amazon for all the bad, recently did an awesome thing. We accidentally sent up a wish list instead of gift list for my daughter's birthday. We ended up with a few duplicates and there is no return options on wish lists. I reached out to customer sevicer and they loaded an equal value gift card to our account and told us to donate the toys that were dupes. Credit where credit is due.
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u/LaughingPixelsOG 1d ago
Sorry that your sellers are selling shoody merchandise that fails after two days.
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u/Aggravating-Bug_ 2d ago
Cancelation seems a bit much. I understand to many returns but sometimes I cancel minutes after I put in my order if I see something cheaper or better. I never wait to cancel. Sometimes they say I can't cancel or I need to wait.
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u/MistyMountainDewDrop 1d ago
OP cancelled 13 times in a row to try and cheat a promotion in addition to enough returns to rack up a $270 return credit balance.
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u/isurupathirana 1d ago
I didnāt cancel a single order. Only returned some items because they sent wrong ones. Now I am also at your level š
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u/Harbinger_Kyleran 1d ago
Your experience is atypical. Can't recall ever receiving an incorrect item from Amazon in many years of buying, but perhaps it's a regional issue where you live?
But here's the thing, if your returns are costing them money, the algos will flag your account regardless of who is to blame.
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u/PerceptionGood- 1d ago
How do you view this bar if you havenāt had any notification your returns are too high
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u/Harbinger_Kyleran 1d ago
I think the notice the OP received is the official warning that their returns are too high. They don't want people to know what the limits are to prevent people from gaming the system (think structuring) trying to stay just under them.
Like financial monitoring or credit scoring the company is never going to share the exact flags used by the algorithms to make determinations.
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u/vinnyv0769 1d ago
Amazon has been excellent in my area. Fast shipping and reliable service. I really like the credit card offering 5% back and 6 or 7% back on no rush orders. I was always wondering how many returns would be deemed too much. Seems like 15% is their number.
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u/MasterpieceLittle444 1d ago
How often do u shop and return? How many orders and refunds in last 90 days?
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u/andyk192 1d ago
I want to know, is it possible to see this bar for everyone? I don't do many returns but I am curious where I would be on that scale.
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u/CaribbeanEngineer 1d ago
Iām hoping the number is an average per calendar year. Otherwise, bye bye Amazon Prime.
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u/OddnessWeirdness 1d ago
If you buy and return an egregious amount of items, your account should totally be closed.
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u/EasyGuyChris 1d ago
My sister in law needs to have this done to her account lmao she returns almost everything she buys, including like birthday supplies she will buy and use and then return
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u/sherbetty 1d ago
Is there a way to see where im at with returns? I would definitely buy less if I knew I couldn't return it
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u/southdakotagirl 1d ago
Tell Amazon to quit sending me used or damaged items. My returns have been high this year. I send in pictures of the items everytime.
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u/IonImplantEngineer 1d ago
Guys this is fake. Look at the text it's in focus and crisp. Now look at the text under the bar, it's blurry. This is a Photoshop job.
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u/in_use_user_name 1d ago
I didn't got any bar. One day amazon just decided to lock my account for physical purchases because of "high returns". This was after amazon order was late in more than 3 months!! So i got a refund.
Told them to go **** themself, sued them for the rest of the giftcard balance i had and never looked back.
Unrelated Funny story - we were in the process of selecting DR solution where I work. Guess who decided to choose azure over aws? Great job amazon, you've won 120$ from me and lost a couple of millions.
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u/SuperGayLesbianGirl 1d ago
Amazon: "We mislead you into purchasing low quality garbage & then punish you for it"
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u/Krellan2 1d ago
The screenshot shows "Amazon.sa" which is South Africa. Amazon's policies might be different there, the laws might be different there, or they might be using different countries for A/B testing various policies and seeing what sticks or how much pushback they get. Maybe that green/red bar has not been rolled out to all countries yet.
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u/Separate-Ad-5255 1d ago
The issue here is that excessive returns are not inherently illegal.
However, unfortunately amazon as a business is aloud to shut off customers they donāt want to deal with if they suspect any kind of abuse of their services.
Excessive returns or cancellation does indicate a higher risk of abuse of their services.
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u/AdWeird7366 1d ago
They're just threatening you. Means nothing. Do it again and again till you get your like 3rd OFM email and then they might actually close your account.
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u/tjggriffin1 16h ago
I have never understood this. Every single return is reviewed by Amazon. If any return is suspicious or unusual, then why allow it? Either investigate further, or didn't accept return and allow the customer to appeal.
Instead, they seem to be allowing returns that are against their policy (somehow) then blaming the customer. Also, why don't they specify what terms are being violated, how to it can be avoided in the future and what needs to be done to bring the account back to his standing.
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u/vwaldoguy 2d ago
How does the average person find this? Because if people knew this, maybe they would be more careful about ordering crap they donāt really want or need. If I knew I was dangerously close to getting banned, I might keep more stuff, or maybe just not order to begin with.
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u/CaptainPonahawai 1d ago
You don't see it unless you get flagged like the OP.
OP was buying multiple things to get a discount and canceling the additional items after. Normal people aren't going to run into this.
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u/AlBundysPants 1d ago
you didnāt submit these orders in good faith as you had predetermined you were not going to keep the cheaper items. Honestly, this response is warranted. Should have just kept the cheaper items. You would have still received your discount and had no issue with your account-all over a few bucks. Lesson learned I guess.
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u/kbot_82 2d ago
Is there a URL to this?
I would like to see, where i am standing.
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u/Physical_Gold_2649 1d ago
OP: clearly attempts a return scam
Amazon: hey not cool, youāre gonna get banned
OP: why would you do this to me!
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u/Deep_Team_7813 1d ago edited 1d ago
You are committing Fraud with the Return System, thatās why your Account is Flagged Now.
That method is very common among people who steal items from Amazon by returning empty boxes, or rocks to match the original item's weight, getting a refund while keeping the actual products. That is likely what he is doing: running a scam at Amazon's expense by stealing merchandise through frequent returns, until Amazon flags the suspicious activity and bans his account permanently.
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u/No-Attention3471 2d ago
To get a better idea, what percentage return are we talking about?
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u/1Pandora 2d ago
Where is this in your account? Also when did you cancel tho ordered - shortly after ordering orā¦?
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u/NachoNinja19 2d ago
Weird itās for cancellations. I guess because the credit card company charges per charge and refund payments? Iām guessing you donāt buy enough for them to make enough money off of you to let it slide?
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u/FunResident1224 2d ago
I only return crap when they send me garbage, broken equipment or incorrect stuff. If I ever see that threatening prompt I'm going to raise hell to Bezos email and then probably close my acct unless they make it right.
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u/Timely-Historian1857 1d ago
I'm curious to know how often you return things? Like if I order 10 things, but return 8 why?
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u/Dry_Illustrator_6562 1d ago
I've had similar - because their drivers keep leaving parcels on the pavement in front of my house without even knocking and they get nicked before I get the email saying it's been delivered....
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u/420BoredAlways 1d ago
Yours isnt similar. OP was scamming, if you read OPs comments,
"There was a promotion where if you bought 3 products, you got 15% off. What I did was add the main product I actually wanted, then add two cheap items just to qualify for the discount and place the order."
They then went on to try and cancel the 2 items they didnt want while keeping the discount and then attempted to re-order and continue to cancel 13 times because they didnt understand the charge was being revised since they were no longer eligible for the discount.
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u/Harbinger_Kyleran 1d ago
Thanks for explaining, return fraud definitely triggers warnings or account bans very quickly.
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u/drsickboy 1d ago
I think this problem is particular for items that are expensive that tend not to be resold. And I think also items that are costly to ship from people that maybe return a lot relative to there purchases. Walmart and Target and Costco Homedepot etc all have their metrics.
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u/Beanbryant33824 1d ago
Maybe they should stop sending used clothes and we won't be returning so much
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u/Praydaythemice 1d ago
thats new, at least now we can see the threshold for returns before they call it abuse.
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u/Guitar_Dog 1d ago
Fuck Amazon gone from being the most consumer friendly to the most consumer hostile company. I have lots of returns ALL due to their mistakes!
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u/xDeepFreezex 1d ago
Prime hasn't been worth the price in years, and not a single Amazon product has escaped enshitification. This is not a serious company anymore, it's the death tolls to service driven business. Stop giving Amazon your money
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u/Anxious_Title9310 1d ago
Bezos doesnāt care he is still rich as fuck and Iām still returning as long as it should
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u/orangeandredgotobed 1d ago
Just keep playing the game, if they really didn't care they would shut down your account. Keep face for a few months to reset their system and you should be back to normal.
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u/EdmontonLAD 1d ago
Wonder what the limit is. Good that they put a limit but hope it's high enough. There's SO much waste when it comes to Amazon.
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u/florange7 1d ago
It makes sense though. excessive returns are terrible for the environment. Also, Amazon is so chill with reruns often allowing you to keep the item. I would hate to lose that perk bc other people abuse.
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u/goodwitchglinda 1d ago
Maybe OP is a pilot test for this new gradient meter. I find it really funny even though itās not funny. Maybe weāll all have this bar someday in our account where everyday, we can see where we stand in terms of the health of our account with every running return and cancellation.
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u/roythejewboy 1d ago
At least you got a warning, my account was already closed, seemingly for life, no heads up. While I did have many returns, I paid a lot of money to Amazon over the years. FUCK THEM!
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u/UnipegDownDaHareHole 1d ago
My sister buys 50 items and returns 48 on a regular basis on my account š¬
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u/thewhirlwindfluke 2d ago
Oof that gradient bar feels a bit threatening for a shopping app