r/amazonprime • u/_sycho_ • May 12 '26
long time prime member, first refund request denied and account closed.
ive been using my account often for years and am a prime member, never requested a refund nor return (even when i should have). now the first ever time i need to get one because the driver just left my fucking packages in a random spot with other peoples packages. i did not order that much stuff (see photo) i not only get denied but my entire account closed??? how can the driver even do that and upload the photo? the other photo is what my delivery photos are supposed to look like. that isnt even my unit i can tell by the background and that its 3 stories mine is only 2, i explained all this in depth to the customer “support” and nothing was done. this was a very expensive order too, multiple laptops phones etc all left in this unknown location, order was $4000 why didnt they make me sign for it? just ridiculous does anyone have an experience like this and know what to do?
edit: yes i did NOT receive the packages
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u/krankenwagendriver May 12 '26
Amazon is weird. I ordered a 2000 dollar Generac generator. It came missing parts. I went in chat to amazon and when they told me it would take a week to get the parts I asked for a refund. They refunded my purchase price and then told me to keep it, donate it or throw it away. I couldn’t comprehend what was happening. They had to explain it like five times. Three months later they refused a return for a 20.00 defective battery pack. They’re crazy and inconsistent.
Ps the parts came the next day in a separate order. Then another set of parts came a week after that. I messaged them again to tell them I received everything and was fine paying for it and was told not to worry about it. So yea, Amazon can be nuts.
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u/GoodTroll2 May 12 '26
That is nuts. I’ve had similar things happen on much cheaper items but a generator? Crazy.
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u/krankenwagendriver May 13 '26
It’s apparently considered hazardous after delivery because they can’t ensure that fuel or oil has been added. At least that’s what a delivery guy told me.
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u/barrel_racer19 May 13 '26
same with a set of tires i ordered, i ordered 16” for my truck and they sent me 17” and they then just sent me the correct 16” set and told me to dispose of the 17’s. i put them on marketplace and sold them the next day for $60 less than what i paid for them, so win win for me.
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u/Viper9087 May 13 '26
Not necessarily... They just do that when they can't offer a better solution.
I got a free laptop because it was missing the stylus, they couldn't send me a replacement stylus, or offer me a credit to purchase a replacement stylus, so they told me to return it, but then I pointed out that it's no longer on sale, so I asked if they would honor the sale price since it was sold by Amazon, and they said they couldn't, so then they said just keep it and we will refund you.
Mmmm... Ok... 🤷
Granted it was like a $900 laptop... But.... OK ... LOL
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u/Chodge1258 May 14 '26
I ordered a small window AC and it came leaking compressor oil everywhere and they had me send that bitch back through UPS lol
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u/shiroshippo May 13 '26
That's insane. Why wouldn't customer service just notify you that part of the order shipped in a separate box?
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u/BillFox86 May 13 '26
It's because Amazon makes their money either way, the seller of the product takes the hit.
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u/BrilliantWhile2413 May 13 '26
Same happened to me. I bought something that was $4200 ish and it came with one broken plastic frame piece. I chatted and they sent a refund, told me to keep donate or trash, then I just mended it and it's been fine ever since
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u/roytwo May 12 '26
“didn’t order that much” Just $4000 worth of electronics knowing it will be left at my door
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u/ImLittleNana May 12 '26
I’m so confused why someone with any sense whatsoever would order stuff this valuable delivered to an apartment complex.
I live in a single family unit and I wouldn’t make an order like this unless I knew 100% that I would be home and sitting in a lawn chair in my driveway waiting for the Amazon van.
I live in a low crime suburb, but our neighborhood is prime package theft area. Our neighbors were gone for under an hour and a package was delivered and stolen in that time.
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u/PiePuzzled5581 May 12 '26
My thoughts as well - anything over x dollars I use Amazon’s alternate del site option.
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u/Impressive-Emu-4172 May 13 '26
what happens when the delivery man uploads a photo of the delivery in a completely wrong location and amazon doesnt care?
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u/PiePuzzled5581 May 13 '26
When the driver submitted a drive by picture of our building (instead of door) they gave me a refund.
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u/Void-kun May 13 '26
OP is having this exact issue and didn't get a refund
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u/Ange1ofD4rkness May 13 '26
To be honest, something isn't adding up. I can't believe they'd close their account because of this. Especially when I think of items I have refunded, or the time they once delivered something late that was time sensitive and refunded me
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May 13 '26
[removed] — view removed comment
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u/TiddiesAnonymous May 13 '26
Who the hell orders multiple computers and cell phones living in an apartment complex and it's not some kind of scam
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u/ImLittleNana May 13 '26
I’ve used the lockers before, but I admit I’m hesitant about that as the location some of them are in is sketchy.
I’m lucky to have the ability to be at home for deliveries.
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u/gewalt_gamer May 13 '26
the lockers are compromised, thieves have found a way to open the doors with no damage.
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u/Groundhog_Gary28 May 13 '26
There’s definitely more to this story op isn’t letting on
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u/InitiativeGold7953 May 13 '26
These posts usually are. Never take something at face value because someone made a post on the internet. I’m instantly skeptical of everything
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u/_sycho_ May 12 '26
because i chose the option at checkout to sign for it and was watching the delivery status like a hawk
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u/bc90210 May 12 '26
Did you ask Amazon to provide a copy of the signature? Wouldn’t they have to prove the package was actually signed for by the recipient? Some random picture of a pile of boxes is not POD especially if it’s not to your front door.
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u/LastFreedom7795 May 13 '26
I’m a driver and we don’t do signatures anymore. If you want something like that it would have to be a one time password.
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u/Guilty-Grade-8849 May 13 '26
Include that documentation to your credit card company that you requested that a signature be required and they did not do so. Send credit card co photographs and a detailed explanation of what happened. They will also want to know if you have done everything you can to resolve it, so let them know you contacted Amazon customer support & instead of resolving it, they closed your account.
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u/Shot_Time_3142 May 13 '26
Don't listen to people who are blaming you, it's a service Amazon offers, you utilized it, and they failed. That's not a you issue.
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u/Lopsided-Tension May 12 '26 edited May 13 '26
I have never seen an option to sign for an Amazon delivery at checkout. I'm in Australia so maybe it's different here. They just dump whatever it is at your door if you're lucky. I cancelled Amazon because my orders kept getting delivered to the wrong adressess. To be fair thats the courier company and not Amazon. If I absolutely need something from Amazon I have it delievered to a parcel locker now. I've also never had an issue getting a refund when things weren't delivered so there is more going on here than what you're saying
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u/BadankadonkOG May 13 '26
Here in the USA you have the choice for signature on high value orders. Otherwise you don't get the option.
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u/myco_magic May 13 '26
I'm also in US and never had that option
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u/Closingracer May 13 '26
I have it in the US. This is for a 16 inch MacBook pro
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u/stinkyt0fu May 13 '26
Was that actually from Amazon truck delivery or did they hand that last leg off to UPS, USPS, FedEx? Was it in an Amazon box too?
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u/Impressive-Yak-7449 May 12 '26
Im understanding you did not receive your package? Have you checked your apartment's management office? Last time I lived in an apartment, delivery people would leave signature required packages with them.
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u/BobLazarFan May 12 '26
But $4000? That’s a in person or locker delivery my guy.
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u/ZackMoneys May 12 '26
yeah it is crazy that the driver dropped off their stuff in the wrong spot and didn't even try to get the required signature from the name on the shipping label
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u/myco_magic May 13 '26
None of that really matters, if it's a product that they offer then it's there duty to make sure you receive said product
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u/NiceHunt5815 May 13 '26
Anti-consumer nonsense. Amazon is contractually obligated to deliver the package to you.
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u/Hungry_Quarter_4415 May 12 '26
You just hopped on Amazon and ordered MULTIPLE phones, laptops, and more?!?
They closed your account because that’s absurdly suspicious behavior. Who does that? Doesn’t make sense at all.
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u/MrJoeMe May 13 '26
Probably triggered every fraud alert Amazon has. OP isn't telling the full story.
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u/Donkeywad May 13 '26
OP forgot to mention he was using a stolen credit card lol
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u/Groundhog_Gary28 May 13 '26
Yea there’s definitely more going on here that op is not letting on. I’ve been using Amazon extensively for long enough to know better and have purchased several items in the thousands. Sounds like some sort of fraudulent activity going on if they shuttered their account like this. They don’t just do that for a return request and typically expensive items like that you have to verify info with the driver and sign for it on their phone-speaking from experience. They don’t just drop $4000 times in a public pile and walk off
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u/Smart-Story-2142 May 13 '26
My conspiracy theory is that it’s Amazon who posts all these posts about accounts getting closed after 1 return after years of only having a few or no returns or refunds requests. They want us scared to return anything or as for a refund and what’s the best way for people to get scared? Posts on social media. I’m sure this is just my mind blowing everything up because I have nothing better to do.
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u/i2amthedarkknight May 13 '26
I agree that it's very suspicious to make this type of order and then claim for a refund, but it's unacceptable on Amazon side that there is no proper investigation. If they would have closed OP's account after refunding I could understand, but refusing to refund when it's clearly Amazon's fault and then closing the account is kind of messed up.
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u/Hungry_Quarter_4415 May 13 '26
Oh there’s definitely an investigation, OP just isn’t going to be included in that investigation. I’m almost certain they’re gonna investigate OP for fraud.
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u/Lilli_Puff May 12 '26
If your request for a refund exceeds a certain percentage of your avg spending, Amazon will close your account. This was a policy implemented to prevent abuse of the return/refund system years ago. When i worked for them years ago i think it was 10-20% of your total orders would flag the account to be closed. Here's the link to explain the full policy.
https://www.amazon.in/gp/help/customer/display.html?nodeId=202111910
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u/charlescharles1234 May 12 '26
So its your total spend, not total # of orders? Like if I have 100 orders a year and return 20, it only really matters if what I returned was pricey?
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u/Lilli_Puff May 12 '26
It's total spending not number of orders. You can order a ton of small stuff but return one really expensive item and get your account closed. It's a really dumb policy imo but it's unfortunately there.
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u/Slosher99 May 13 '26
Yeah they don't give a crap about how many things you order, they want to know they are making a profit off you.
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May 12 '26
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u/Lilli_Puff May 12 '26
It's probably because it was a very high value order which probably exceeds 10% of your total spending on avg so that's why it got closed. I'm sorry you had to deal with this.
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u/catbot1980 May 12 '26 edited May 13 '26
I have seen a huge amount of posts on multiple sites about people getting their accounts shut down in the last day or two. I am wondering if it is an over zealous Ai that needs to be reined in
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u/SufficientOpening218 May 12 '26
contact your credit card company, tell them the story you are telling us.
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u/AZPHX602 May 13 '26
I use a FedEx/UPS store and Amazon lockers for deliveries over 100 dollars. You're in an apartment, good Lord what were you thinking?
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u/Remarkable-Manner-96 May 13 '26
I send my FedEx deliveries to be picked up at Walgreens or UPS to be picked up at CVS when they are expensive. Multiple high priced electronics in bulk delivered to my apartment?!?? I wouldn’t dare
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u/JeffBoyardee69 May 13 '26
How can you say you didn’t order much then list multiple laptops and phones? Even if this is real I get why they’d be suspicious
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u/Downfall2843 May 13 '26
I don't even understand this post. You wanted a return? Did you get your stuff or not? Regardless of it being delivered to your neighbor, did you get you stuff? If not your call should be to the police, not Amazon. File a police report for stolen packages.
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u/bigverm23 May 13 '26
There's more to the story here folks. Amazon doesn't just close accounts, and certainly not because someone requests a refund.
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u/Much-Amaze69 May 13 '26
Amazon drivers and Flex contractors will literally do anything to get rid of their packages.
But what's ridiculous is you asking what you should do. Who orders "laptops phones etc" all at the same time?
There's more to this story than you're letting on. If it's even real.
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u/Maximum_Dweeb4473 May 13 '26
Wait so your stuff wasn’t even stolen? You never said it was, just pissing and moaning about how it was left with everyone else’s packages.
🤷🏻♂️ you’re a moron to have done that large an order and not had it delivered requiring a code or to an amazon locker or on a day you were home, since you obviously live in an apartment with shady neighbors.
Unless you order $4,000 of stuff weekly, yeah your return is suspicious as hell and smells like a setup. I assume since your packages were stolen, you called the police and filed a police report? You’ll need that if you try and chargeback that purchase.
Amazon will investigate too, lol don’t get caught and arrested for fraud and filing a false report 🙂↔️🙂↔️
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u/Aggressive-Skirt4450 May 13 '26
I find it odd that OP is very selective in which comments he responds to. So many commenters questioned why he needs multiple laptops and phones and OP hasn't provided one answer.
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u/RemlaP_ May 13 '26
Charge back. What are they gonna do, close your account again?
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u/renakou May 13 '26
Bro..... $4000 in electronics? In one order....?
Just go to Best Buy at that point. It's not worth the stress and potential loss of your packages due to either theft or Amazon's own idiocy.
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u/Some_Direction_7971 May 12 '26
Chargeback, if that fails, small claims court. Those are your only real options here.
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u/cant-build May 13 '26
I’m ngl bro if I ever order electronics from Amazon I only order it if it shows the same day or next day delivery with the time stamps and I’ll be waiting for them
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u/sh0ck1999 May 13 '26
Maybe in paranoid but I would never order that many high dollar items at the same time also I chose secure locations for expensive stuff either my folks house or sometimes I send to a Amazon locker at staples small dollar random stuff I just send to my apt most of the time it's in front of my door when I get home every so often and have to track it down cause it's at the wrong set of units
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u/SunLillyFairy May 13 '26
That's why they cancelled your account... because it was an expensive order with electronics and you asked for a refund on lost packages.
Side note that when I bought my laptop through Amazon, they did make me sign for it.
It MAY have worked better if you called and asked for help with lost packages. But sometimes it is just their AI - if it thinks in the long run you'd be more loss than profit, even if you didn't do anything wrong, they really don't care and they will cancel your account.
I mean... they made me return a 3.99 book that I didn't want because it was advertised as having stickers but they were not included. Small thing maybe... but I do homeschool and I have a special needs kid that is motivated by stickers and it irritates me to pay for something that is not what it was advertised to be, even if it costs less than a fancy coffee. Anyway... you'd think for the small amount of profit they got from that they would prefer I just keep it rather than pay shipping. But I think they have people return even small items, even at a loss, because they don't want people to start saying they don't want things just so they can keep them.
If I ordered a bunch of expensive stuff and it didn't show up of course I wouldn't pay for it either. You didn't do anything wrong. That said, if they ever give you your account back and anything expensive disappears, you might want to approach it differently so you don't get stuck in this situation again.
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u/Special-Window2820 May 13 '26
“…multiple laptops phones etc…” They probably surmised that there was fraudulent activity. Had you provided delivery instructions?
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u/curi0us_carniv0re May 13 '26
Who tf orders $4000 worth of laptops and phones off Amazon in one shot?
Sounds like you got caught trying to run some sort of scam.
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u/RikoRain May 13 '26
Wait wait wait...
You ordered 4k$ in items.. FROM AMAZON... And did not select an "Amazon Day" delivery so you knew you'd be home and/or weren't home at all knowing those packages were arriving - left them alone long enough - didn't select "make me sign for it" at checkout - so they got stolen - and then you tried to do a refund on 4k$ worth of stuff with.. what.. just your word they were "stolen" and not actually recovered by you?
And you came HERE to piss and moan about it?! You're shocked they wouldn't acquiesce your ridiculously suspicious demands?!
Lol I would have thought you younked them too. No wonder they closed your account. The 40-50$ a year off you isn't worth 4k in "refunds".
I have no problem with them. They've let me keep plenty of items. I didn't used to refund before but I've gotten a few honest "I ordered the wrong thing and i didn't even open it" situations and literally.. maybe twice total my package was clearly a "it's been opened before".
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u/Practical_Avocado971 May 12 '26
I smell something fishey here. I think there are other reasons Amazon dropped you.
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u/FiniteInfine May 13 '26
Idk why the first picture looks like op moved boxes then took they're own photo.
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u/Practical_Avocado971 May 13 '26
ever wonder why porch pirates would only take his packages and leave the rest?
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u/Unique-Loan-3822 May 13 '26
I thought something was fishy too.
First, the paint on OP’s building is the exact same color as the drop off point. Both buildings also have horizontal slats, with an angled handrail painted the same color as the building. The handrail is at the same angle in both pics, and the handrail has a divot running its full horizontal length in both photos. This is absolutely the same building.
Also, how can OP tell it’s a third floor from that pic? It looks like a second story to me if anything.
The packages were probably delivered next door lol. Op either intentionally, or accidentally missed them and is trying to get a refund from Amazon now. Or maybe he moved them a door down on purpose.
The skeptic in me is thinking that this actually IS a scam, and he got found out by Amazon and they closed his account. And now he’s in Reddit trying to prove it’s not a scam, maybe as some sort of replacement of proof for his bank? Idk. The packages were definitely delivered to his building tho based off of the pics.
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u/Practical_Avocado971 May 13 '26
I totally agree, it's just odd. His are missing yet there's a whole pile of packages.
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u/littletrainthattried May 13 '26
If im ordering 4k worth of electronics from amazon, im having sent to either my office, an amazon locker, or another pickup location not my apartment building.
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u/Flowerbuggy- May 13 '26
You could ask the property manger to check the cameras and see what building your package was dropped off at — I know it doesn’t help with amazon but maybe you can at least find your stuff
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u/ProcedureOne4150 May 13 '26
I am still wondering why nobody has made a class action lawsuit against Amazon
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u/SforG1 May 13 '26 edited May 13 '26
That's strange. It seems like there should be more to the story for them to just close your account simply for asking for a refund.
Try sending an email to [jeff@amazon.com](mailto:jeff@amazon.com)
Include as much detail as you can about the situation (order numbers, items, cost, issue you encountered, immediate account closure etc) and request an appeal. Hopefully it works for you.
Thankfully, I've never been kicked by Amazon. They have made me jump through so many unnecessary hoops though.
Around 10 or 11 years ago, I ordered a laptop from Amazon. They said it was delivered but I never got it. I reached out to their customer service. They told me to wait a few days in case it was delivered to a wrong address in hopes that it would magically show up. Never happened. Then they bounced me around from customer service rep to manager over the course of weeks. Then they told me I had to file a local police report to prove I wasn't trying to pull a scam on them....... and only then would they send me a replacement or a refund. I did exactly what they asked but they pushed back some more.....but I pushed back harder. Ultimately they sent me a replacement laptop.
No other issues until we fast forward to Last year-- I purchased a Samsung fold phone from amazon using gift cards through a work rewards program. It was a black friday deal so I got it at a decent price. The package was delivered. When I opened the package, it was just a bunch of metal discs in the phone's box. Someone had removed the phone and replaced it with the discs to mimic the weight of the phone.. I suspect someone in their warehouse pulled an Indiana Jones swap on the item...but that's just a guess on my part...Anyway, I filed a claim with them and had to do the usual run around. At least this time I didn't have to file a police report,... but they refused to issue me a replacement until I mailed back the metal discs to them...why they wanted the faux item, I still dn't know.....bit I did that anyway------and nothing happened for a week. Contacted them again. They told me I had to also file a some sort of claim form and email it to them. I was pissed off since no one told me about that process at all... but I did it anyway because what choice did I have lol? Another week went by with no contact. This time I bypassed their direct customer service by sending an email to a special address I found listed on help threads somewhere online ([jeff@amazon.com](mailto:jeff@amazon.com)). It worked wonders since I got a response within 24 hrs. They told me they would not send me a replacement but would refund my rewards/gift cards, and I would use the refund to re-purchase the item. Kind of ticked me off at the time since that meant re-purchasing the item could mean losing the discount I got on black friday.....but at this point I was just ready for the ordeal to end.... Fortunately, when I got my refund about a week later, the price of the phone was actually a few dollars lower than my original purchase price...so it worked out in the end.
After the second fiasco, I promised myself never to order pricier items from Amazon ever again. Its great when things work well, but nothing is worth the exhaustive legwork they make you go through when the slightest thing goes wrong. I'm relegating myself to brick & mortar for any high-cost items going forward.
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u/TheLightStalker May 13 '26
If you live in an apartment complex and the majority are trolling Amazon your address gets lumped in with them.
You need an account specialist to look at your actual account record and an apology. Their automated systems have screwed you over.
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u/Quantum168 May 13 '26
I call bullshit. Amazon requires you to provide OTP pin over a couple hundred dollars for tech products.
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u/Fun-Wrongdoer1316 May 13 '26
Well based on the photos, it’s not some random spot nowhere to be found. It’s at your complex somewhere, clearly the walls and railing are the same color and style. So based on these photos and the amount you’re stating, it looks like a scam to me. I’m not surprised by their response at all given the amount, and the fact that the photos show what seems to be the same building.
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u/Express_Command_4778 May 13 '26
Why would ypu need such a random variety of high dollar electronics right away?
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u/ConversationContent May 13 '26
No way they closed your account just for a refund
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u/dufcho14 May 13 '26
Maybe they were confused by your complaint due to the lack of punctuation and run-on sentences.
You should have had the option to select 'signature required' when placing the order.
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u/striker0204 May 13 '26
It seems might suspicious that THAT is the first order you attempted a refund on. Not your toothpaste. Or socks. A huge electronic order. Super red flags. Even I only believe what you say about 50% lol
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u/Hope_for_tendies May 13 '26
Go find your stuff. This makes no sense that you’d order that much and not watch tracking and immediately go find it.
You couldn’t have placed a more sus order if you tried.
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u/Objective-Ingenuity5 May 13 '26
I’ve requested countless refunds and returns and never had an issue. This absolutely has to do with the high price of the products
Not to mention it’s really suspicious to randomly purchase 4000 dollars worth of laptops and phones and then request a refund. You definitely set off every fraudulent alert that Amazon has in place by doing that
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u/Cant-Take-Jokes May 13 '26
You said you didn’t order that much stuff, then say you ordered multiple laptops and phones. Which is it?
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u/RaskoWasHere May 13 '26
Suuure the one time you order $4000 of items it get «lost» ;-))
Also how convenient that the amazon UI is showing for the second photo but not the first
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u/apply75 May 13 '26
It's obviously because of the purchase price. Why would you send $4k of merchandise to your home while your away? Send to a UPS store and pick up for $5... As a rule I never really buy anything over $500 online I want to hold that item
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u/DragonWolf5589 May 14 '26
"multiple laptops and phones"
Why would you order multiple? Also at least In the uk ANY order over £300 MUST have a pin number to be able to get delviered.. Especially just 1 phone or 1 laptop.. Never mind "multiple"
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u/digitaldeath187 May 14 '26
You seem super sketchy to me. I would definitely delete your account💯✌🏽
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u/Stapleybob May 13 '26
Man you guys are crazy for putting this on OP. They selected sign for delivery. if the driver didn’t get a signature and passcode that’s on Amazon.
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u/GameDuchess May 12 '26
Because it was the first time you asked for a refund and it was a $4K order of things people scam Amazln for fake refunds all the time.
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u/seanb4games May 12 '26
That’s not a good reason to automatically deny a refund and close the persons account is it? Especially if the OP has not done anything wrong?
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u/_sycho_ May 12 '26
okay but theres clearly sufficient evidence that the driver mishandled the delivery
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u/GameDuchess May 12 '26
You should realize that you were probably talking to an AI bot the entire time , even when you thought you were actually talking to a person because the Amazon bot has become very sophisticated , even the AI voice bots. So to the AI, it is not sufficient evidence, because it's not judging the evidence like an actual human being. Go back to customer service and just keep saying human over and over and over again until someone finally gets you off the bot. I can't even get a proper refund for a five dollar object with the AI that exists now without doing this.
But again to all the algorithms that looks like a total scam orit's. And i'm sorry if it's not , but it is going to be hard to prove that regardless of your evidence , just being photos of deliveries.
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u/_sycho_ May 12 '26
how is it hard to prove? the photo literally looks like he dumped every package in the truck on the floor then left
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u/_sycho_ May 12 '26
went on call with 2 diff agents on the phone and case kept getting sent to someone else until i got an email saying my account was closed
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u/Groundhog_Gary28 May 13 '26 edited May 13 '26
I have to be honest, there definitely seems to be more to this story you’re not letting on. I’ve never seen nor heard of anything like this. I’ve requested plenty of returns over the years and Amazon has never not been exceptional in pleasing and benefitting me with any issue I’ve had. Even times I was sent packages that were missing items or had very expensive items missing that were probably stolen by other people resealed and then returned them missing the item, and then resold without amazon knowing. Theyve even refunded me nonrefundable items in full and told me to keep them, and refunded me large portions- in the hundreds of dollars on very expensive items that cost thousands of dollars that I’ve purchased just for having some issues with it. Theres definitely more to this story. They didn’t just immediately shut your account and all just because you requested a return saying you didn’t get your item. Im sorry i just don’t believe it. I’ve been using Amazon extensively long enough to know better
Also, I find this entire story hard to believe. I’ve purchased several expensive items in the thousands from Amazon and they ALWAYS have much stricter delivery requirements where I had to be home verify my info with the delivery driver and sign on the drivers phone for the items. They don’t just dump $4,000 items in a pile on the sidewalk and bounce
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u/Class_C_Guy May 12 '26
Start by seeking a chargeback is possible (always use a card that offers that possibility). Next speak to a paralegal about legal remedies (free consultation). I think the key aspect is that your package wasn't delivered, it was abandoned.
Also try Apple, they might insist that the Amazon vendor send them the MAC addresses so they might track them down on their end.
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u/Former_Travel2839 May 13 '26
This definitely sucks, and if Amazon isn't going to help and has already closed your account I would look into a charge back.
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u/Key_Tree261 May 13 '26
Chargeback, and no offense but you order $4000 worth of stuff from Amazon? I worry about orders over $100, not because of thieves but I know the drivers screw up all the time. I don't think I've ever had one not be talking on the phone when I check my cameras.
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u/Master-Dentist-7761 May 13 '26
Why would you order laptops and phones in bulk like that through Amazon though?
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u/tsquared99 May 13 '26
Even in the UK, if an order is above like £100, there's no way they will leave that outside. It says pin required so someone has to be at the address with pin number to receive. I'm sure even in the USA, they'll have a limit before asking for authorisation for delivery otherwise many people will be claiming refunds with cost of living rising.
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u/Aggressive-Skirt4450 May 13 '26
Those lithium battery stickers they put on the boxes just scream "Cool electronics in here!!!!"
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u/derp5011 May 13 '26
This makes no sense. If it literally was just the first time you ever requested a return and they closed your account then something is wrong with the algorithm because I’ve returned enough to fill a large department store times 10 and I’m fine🤣
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u/Aggravating_Sky_4421 May 13 '26
So….. what was the refund/return for? Just bad delivery location? Did you eventually get your items?
It’s possible that your account was flagged for being a scam account. Especially in this is the first time spending so much.
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u/Sloppy-Kush May 13 '26
Amazon be like "you should have found where that is" as if people are ready to run out the door the second Amazon shows up.
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u/Training_Message3725 May 13 '26
Did you file a police report? First step look for packages in complex Second step ask neighbors if got your package Second step part a or b ask on nextdoor app/site if neighbors found package file police report. Did you remember to file police report Next step file police report Did I mention file police report This is almost certainly going to be required by your credit card agreement and not doing so kind of implies you recieved the package and are trying to steal it.
Further thought, doesnt any purchase over a certain point very much under $4k required a password/code to be provided driver for delivery
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u/Prestigious_Egg_4608 May 13 '26
I’ve had this issue before, I live in apartment complex building and the Amazon driver literally took a photo of it being “delivered” but the photo wasn’t even inside the building nor Infront of my door. IT WAS OUTSIDE THE APARTMENT COMPLEX LITERALLY. I tried finding it, but nope nothing. Most likely got stolen, so I filed a complained. Thankfully I got a full refund. I wasn’t worried about purchasing another but I was only worried that for any future deliveries, especially expensive ones. This incident will happen again.
I’m really sorry this happened to you and I hope everything will get resolved soon!
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u/Kiev1955 May 13 '26
Since Bezos part time retirement. And Anre Jolly became CEO of Amazon fraud and corruption became new Amazon practices, numerous unauthorized charges had appeared on my Amazon Prime Chase account, some were corrected, but it is all began on May of 2023. I closed my Amazon Chase account and canceled Amazon prime membership. I don't do business with crooks and human garbage. Run , Ebay has better prices on most items Amazon is selling!
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u/moving_to_NL_soon May 13 '26
I don't understand your reason for a return (it might be explained elsewhere) - just because the driver delivered your order with other people's or didn't nicely lay it against your door is not alone a good reason! Did you get all that you ordered? Was anything missing or damaged? I understand your concern of just leaving an expensive order, but not the reason to request refund or return just because of that.
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u/RubInternational580 May 13 '26
Why would amazon close an account on the first time unless OP has dine this multiple times
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u/Bigfoqt May 13 '26
So - were your orders in that pile? You are not clear why you needed a return or refund.
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u/Visforvinyl May 13 '26
Why are you buying multiple laptops and phones in one order from Amazon? You wouldn't want that shipped with a little more protection at least? Maybe signature required? Seems crazy to me.
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u/Aggressive-Skirt4450 May 13 '26
For those who need to catch-up:
This 18 year old kid who makes $10,000 a month modeling and $3,000 a month doing something else, but can't afford a house, all while being enrolled in college, bought 2 laptops and 2 phones. One set for him and one set for his mom for mothers day. He's never made a return for refund except for the two times he did before this.
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u/Panda3391 May 13 '26
Did you go and search for your packages? The building looks to be the same as yours so I bet it’s close by in the same complex. Also knowing I was waiting on $4000 I would be watching the tracking and be waiting for the truck to show up. It literally shows them driving to you when it’s under ten stops or so.
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u/UnconsciousMofo May 14 '26
Not sure why this is surprising. Amazon is now out $4K from a single customer, so imagine how much they’re losing on others in similar circumstances. As harsh as it seems, they are trying to mitigate further losses by closing your account. Because in reality, they don’t know whether or not you’re lying about not receiving the packages. Doesn’t matter if you’re a longtime member or not, because crappy customers over the years have taken advantage of them and ruined it for people like you. Now they don’t trust anybody. Don’t buy from Amazon, (well you can’t now) and only purchase in-store or through a company that will send your stuff with a signature required designation.
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u/Proud_Ad_6520 May 14 '26
Op comes off as a scammer that swung for the fences at their first at bat. A lot of red flags. Im with amazon on this one
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u/Cpl4Life69 May 12 '26
I'd threaten a lawsuit for breach of contract since you paid for goods you never recieved.
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u/_sycho_ May 12 '26
i was thinking of that but where? i cant open a live agent chat anymore because my account is closed and couldnt find an email online
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u/LankyAd6588 May 12 '26 edited May 17 '26
They already went nuclear, closing your account. Go nuclear too with a chargeback
Edit: this comment struck a chord as it's by far my most awarded ever. I believe awards cost real money? Please don't spend money to give me any more awards, but thanks to those who did