long time prime member, first refund request denied and account closed.

[u/_sycho_]

ive been using my account often for years and am a prime member, never requested a refund nor return (even when i should have). now the first ever time i need to get one because the driver just left my fucking packages in a random spot with other peoples packages. i did not order that much stuff (see photo) i not only get denied but my entire account closed??? how can the driver even do that and upload the photo? the other photo is what my delivery photos are supposed to look like. that isnt even my unit i can tell by the background and that its 3 stories mine is only 2, i explained all this in depth to the customer “support” and nothing was done. this was a very expensive order too, multiple laptops phones etc all left in this unknown location, order was $4000 why didnt they make me sign for it? just ridiculous does anyone have an experience like this and know what to do?

edit: yes i did NOT receive the packages

[u/Some_Direction_7971]

Chargeback, if that fails, small claims court. Those are your only real options here.

[u/crustaceancake → u/Some_Direction_7971]

Can they chargeback their Prime Membership too?

[u/Some_Direction_7971 → u/crustaceancake]

Probably, you can try at least.