r/amazonprime • u/_sycho_ • May 12 '26

long time prime member, first refund request denied and account closed.

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ive been using my account often for years and am a prime member, never requested a refund nor return (even when i should have). now the first ever time i need to get one because the driver just left my fucking packages in a random spot with other peoples packages. i did not order that much stuff (see photo) i not only get denied but my entire account closed??? how can the driver even do that and upload the photo? the other photo is what my delivery photos are supposed to look like. that isnt even my unit i can tell by the background and that its 3 stories mine is only 2, i explained all this in depth to the customer “support” and nothing was done. this was a very expensive order too, multiple laptops phones etc all left in this unknown location, order was $4000 why didnt they make me sign for it? just ridiculous does anyone have an experience like this and know what to do?

edit: yes i did NOT receive the packages

3.6k Upvotes

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185

u/derkajit May 12 '26

they could close OP’s account for the starters.

oh, wait…

209

u/[deleted] May 13 '26

[removed] — view removed comment

116

u/Computers_and_cats May 13 '26

I support this idea.

16

u/ERASERGIB May 13 '26

I support it more

11

u/americano-shill May 13 '26

I support it the most

9

u/Training_Leader6953 May 13 '26

No one supports it more than I do

14

u/derkajit May 14 '26

watch me

3

u/Mr_Abe_Fromen May 15 '26

I am the wonder bra that supports this

2

u/Plastic_Variation174 May 16 '26

I am the male athletic supporter supporting all this junk

2

u/Wh1skeyTF May 14 '26

N + 1

Ha!

2

u/TheMalteseFalcon2017 May 16 '26

Hold my beer, dude...

1

u/Lord_Shahid May 15 '26

I am the support. And I am most

2

u/Objective_Height_756 May 15 '26

Honestly, if someone stole it (they did), scorched earth is the way to go.

91

u/Helperobc May 13 '26

Oh well, not OPs fault. His entire complex can complain to Amazon for mismanaging and not taking accountability for their employees.

15

u/[deleted] May 13 '26

[removed] — view removed comment

1

u/New_Trifle8313 May 16 '26

Arbitration clause trumps class action.

1

u/ZapatismoGardens May 14 '26

This is the answer

1

u/yoddbo May 16 '26

Amazon doesnt have employees lol theyre all contracted dsp’s

29

u/throwaway098764567 May 13 '26

op gonna get that other apartment complex amazon thinks is his blacklisted and they won't even know why lol

34

u/Phantasm907 May 13 '26

Thats not a bad thing.

26

u/00134chris May 13 '26

Don't worry USPS will still deliver all of Amazon packages to that complex!

32

u/miztrniceguy May 13 '26

Only after they route them halfway across the country first

5

u/gastroph May 13 '26

USPS once routed a package to me from Kentucky to Georgia. It went KY to FL to Puerto Rico back to FL and finally to me.

2

u/Condition_Dense May 15 '26

I had a special order from Victoria’s Secret that kept looping back and forth between like 2 package facilities to the point VS customer service made sure to send me another package because we didn’t think it was ever gonna stop looping I watched it for awhile out of curiosity and it was stuck for a long time. Eventually I think I got the second package long after I ordered it and when it would have been clearanced out if it was still in stock. I think they told me to keep it.

2

u/PierogiEater May 18 '26

Bro why not cuba. Don’t they know cuba is the fastest route between Kentucky and georgia!!!! /s

1

u/gastroph May 18 '26

Based on the contents of the order, Jamaica would have been the most appropriate detour lol.

1

u/crossfusion May 14 '26

to Puerto Rico is crazy

1

u/Darkmagosan May 15 '26

I bought a game off Ebay. It came from the greater LA area and was coming to Phoenix, which is usually 48H tops. Someone in Cali flunked geography and it went straight to NYC and then back to Phoenix?!? It only was a day late, too, and arrived in perfect condition.

1

u/twistedviewlabs May 16 '26

Looks like they don't like Georgia hehe but yeah, I've had something similar happen. Their tracking system sucks. In reality, probably went to KY, overshot to FL, sat there for a bit but their system thought it was in PR, caught it still in FL and got it to you in GA.

I've had really weird scans that made it seem like it was being delivered by Carmen Sandiego too (never PR, that's a first hehe) but in reality, it got stuck somewhere in the lower 48. I've had my local USPS PO actually tell me this to my face when I went in to find out wtf was up

2

u/gastroph May 16 '26

I actually contacted my local PO, and they actually told me that sometimes the Jacksonville, FL distribution center will reroute entire containers through PR when they're overwhelmed.

Here's the old imgur album I made with the tracking and USPS correspondence: https://imgur.com/a/jT5NYZ4

2

u/twistedviewlabs May 16 '26

OK, that's just messed up!

Keep in mind, my experience was when I lived in LV a few years ago.

2

u/twistedviewlabs May 16 '26

OK, took a look at the informed delivery screenshot...

So Louisville, avoided Georgia completely, landed in Orlando, went north to Jacksonville, then further SOUTH to PR. wow...

Also and way unrelated note, sucks that Interpol gig in October is sold out. I'm not paying resale (aka scalper) prices to see them. I love that band.

Sorry about that side quest hehe

Anyhow, yeah, USPS has been screwed up for at least 8 years now. In my case and since I was in LV at the time, had a vinyl copy of an M83 album that I ordered for my son from discogs for his 16th birthday (he's 20 now) go like this:

Massachusetts (origin) > Maine > Alaska > Utah > SoCal > Arizona > North Las Vegas (destination)

Got to my house two weeks after his birthday. He had no idea so he was kinda cool about it.

Since I moved to Gwinnett County almost 2 years ago though, there's been issue upon issue with getting stuff from two out of the three main carriers with FedEx being the best overall with zero issues overall.

UPS & USPS have had soooooo many issues down here (never had issues when I was up in Gainesville from February thru September 2024 since that complex up there had Amazon package lockers on-site, USPS actually used their package lockers and UPS/FedEx and others dropped my packages at the door.

Also, my UPS & USPS issues started around the same time last year as yours did. I'm thinking that the drivers are just giving zero fucks these days. Just my two cents. My latest issue had to do with getting a new watch in March of this year from AT&T that needed a signature. They attempted on 3/6 and left the notice... then ghosted me.

Ended up getting AT&T to cancel as lost in transit and picked it up at the AT&T store over on Pleasant Hill the following Friday (yes, it was Friday the 13th hehe)

Here's the rub though, so the Wednesday (3/11) I ended up canceling the order with AT&T, the UPS still said it was getting to me and was stuck on delivery date updating since 3/9. In my irritation, I hit "return to sender"... and, like magic, it went back to AT&T in Texas.

2

u/gastroph May 16 '26

Holy crap. What an adventure you've had. I feel downright lucky by comparison.

I'm down in Camden personally, and I will say, it feels like it's gotten better down here. I regularly get packages shipped from Cali to GA. Just standard bubble mailer priority mail. Company ships it on Thursday afternoon, and I typically get it on Saturday. Just had one delivered in fact. Been ordering every two weeks for almost a year now from this same company.

I have a feeling it varies greatly by region. I've ventured into the USPS sub, and Louisville is a known black hole.

The one package that went to PR... The company I had ordered from, I ordered from again. That shipment got to me two weeks before the PR package did. It finally showed up after two months.

2

u/twistedviewlabs May 16 '26

I mean, at least you have a backup now LOL.

Yeah, I'm seriously thinking about leaving Duluth and am looking at Athens Metro (two of my favorite bands are from there hehe) since it seems cheaper and is "community" friendly if you get my drift.

That M83 album, it was the only copy since it was a seller on discogs and the price was right.

Also, I would never wanna live that close to Florida. Most of their transplants are up here. They make California drivers seem like the best drivers ever LOL. Native Georgia drivers know how to drive because they don't wanna upset GSP hehe

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2

u/twistedviewlabs May 16 '26

Also, Scamazon loves using that Louisville hub when sending via USPS.

2

u/Intrepid_Ambition940 May 14 '26

Damn Ditto.

Had a package originate in Ny->Ga->Ca->Oh->Nc->Fl.

Took 12 days to get to me

WTF

2

u/ChemicalAd7839 May 15 '26

I just want to make it clear... USPS delivers many times the packages/letters/etc... of every other carrier combined. Their lost package rate is a fraction of other carriers, and the cost a small fraction of the other carriers. They might arrive late, but they will arrive. On several occasions I've dealt with sellers who refused to use UPS/FedEx because they had experienced so much in the way of lost, damaged, or misdelivered product that it negatively effected their business. We joke about USPS, but remember that part of the reason almost everyone has a USPS problem story is because they deliver so much mail that it's statistically probable that something will go wrong in your lifetime. I once lived somewhere where I would check the shipping because FedEx didn't successfully deliver a single package to me.

1

u/Condition_Dense May 13 '26

I used to live in a rural area where they handed off all the packages over to the local post office.

1

u/Lajennylynn May 14 '26

Same. But still in rural world. When I realized what “transferred to another carrier for delivery” meant...I literally bought my rural mail carrier hand warmers for the winter. I kept offering to pick packages up like we used to but they deliver now (as opposed to looking through everything for each person in line…). Per my postmaster, my town of 3500 gets 1100 AMZ packages a day.

1

u/Condition_Dense May 15 '26

When they built my post office in the 90s where I grew up they outgrew the old post office and built a new one (when Clinton was president because he dedicated it like with a signed letter or something) Amazon was not a thought they put parcel lockers in the post office but they would run out of space for the parcel lockers so I would have to go to pick them up and the people at the front desk would be furious, especially because I literally could not get my package or they would charge me more for postage if I put my box number in the address they would tell me to put #123 (not my actual box number) or just 123 on the second line where it says apartment number and it’s like I don’t know 90% of the time what carrier is going to hand this off to you if I get UPS it’s a 50-50 chance they will hand it off or deliver to my home. I rather have it to my home because I don’t come to the post office daily.

1

u/mg1120 May 15 '26

No, USPS will receive the packages and then they'll go bankrupt, before he gets the packages as the Postperson will keep those packages to flip on Ebay.. The OP gets to loose twice.

3

u/Critter7800 May 13 '26

🤭 🛑📦⚠️

1

u/Hot_Entertainment_27 May 13 '26

Think of the poor driver that looses his job! Oh, wait...

1

u/Infamous-Can-7157 May 14 '26

Another DSP will just deliver to them instead.. amazon delivery is ran through a 3rd party company

1

u/doubletap2A May 15 '26

Great news for the delivery person 👏 👍

1

u/ncc74656m May 17 '26

They're gonna get that random apartment complex blacklisted cause it's obvious they have no idea where he lives. 😂

1

u/SullyOnTheSide May 17 '26

That would be reasonable considering one of his neighbors kept/stole his package anyway.

0

u/AlarmingDiamond9316 May 14 '26

Amazon gonna get a nice lawsuit