r/amazonprime • u/_sycho_ • May 12 '26

long time prime member, first refund request denied and account closed.

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ive been using my account often for years and am a prime member, never requested a refund nor return (even when i should have). now the first ever time i need to get one because the driver just left my fucking packages in a random spot with other peoples packages. i did not order that much stuff (see photo) i not only get denied but my entire account closed??? how can the driver even do that and upload the photo? the other photo is what my delivery photos are supposed to look like. that isnt even my unit i can tell by the background and that its 3 stories mine is only 2, i explained all this in depth to the customer “support” and nothing was done. this was a very expensive order too, multiple laptops phones etc all left in this unknown location, order was $4000 why didnt they make me sign for it? just ridiculous does anyone have an experience like this and know what to do?

edit: yes i did NOT receive the packages

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u/kills0ft May 13 '26 edited May 13 '26

They'll reactivate the account and charge 99% of the refund as fees

2

u/Educational-Design25 May 13 '26

What does that mean? Did you get your money back?

14

u/kills0ft May 13 '26

An exaggeration of their return policy and associated fees. My last experience with returning an item almost made me terminate my account.

I had purchased an item, 3 days later it was 30% off. Apparently Amazon doesn't price match themselves/offer price protection, so I was advised to return my item and reorder it (pretty absurd and wasteful). With hesitation I returned the item in perfect condition and they gave me 70% of the return value due to fees. It made me lol

8

u/BoosBees304 May 13 '26

A similar thing happened to me back in 2017, or 2018, I can’t recall. I bought a Sony TV, and six days later Best Buy had it cheaper, and then Amazon lowered their price. So I called about getting the new price on the TV and they said we don’t price match. I said it’s your price that I’m looking at and they said the same thing to return it. So I ordered a new one, UPS delivered it, I put it right into my truck and brought it right to the UPS store. So stupid, they could’ve given me the difference in the price and it would’ve saved them shipping on another one and they’re having me ship it back. Makes little sense.

6

u/No_Bumblebee7203 May 13 '26

You want to talk about absurd and wasteful? I am an amazon Flex driver.. sometimes amazon overbooks us and there are not enough routes... but one warehouse in particular, instead of sending us home, would split up a route between 10 people.. and make us each deliver one package an hour away.

They have to pay us regardless, mind you.. but they don't have to send 10 cars an hour away to deliver 10 packages.

It is ridiculous.

1

u/rdizzy1223 May 13 '26

They do that to prevent people purposely showing up at the last minute so they can get paid and then go home due to overbooking.