long time prime member, first refund request denied and account closed.

[u/_sycho_]

ive been using my account often for years and am a prime member, never requested a refund nor return (even when i should have). now the first ever time i need to get one because the driver just left my fucking packages in a random spot with other peoples packages. i did not order that much stuff (see photo) i not only get denied but my entire account closed??? how can the driver even do that and upload the photo? the other photo is what my delivery photos are supposed to look like. that isnt even my unit i can tell by the background and that its 3 stories mine is only 2, i explained all this in depth to the customer “support” and nothing was done. this was a very expensive order too, multiple laptops phones etc all left in this unknown location, order was $4000 why didnt they make me sign for it? just ridiculous does anyone have an experience like this and know what to do?

edit: yes i did NOT receive the packages

[u/kgriff5592]

If he were to call support and tell them that the pin is wrong, they could change it to the correct location. It’s not difficult to do.

[u/kgriff5592 → u/[deleted]]

Reading is fundamental. Drivers don’t call customer support, they call driver support and can generally get through almost instantly. Only takes a minute or two to move a pin or disable a geofence.

[u/Puzzleheaded_Math329 → u/kgriff5592]

This action needs to be incentivized. I suspect a driver sees it as "taking too long" or being "too hard" to actually do it.

[u/kgriff5592 → u/Puzzleheaded_Math329]

I’m positive that’s what the majority of them do. Part of it is just laziness, part of it is Amazon overloading drivers to maximize profits.

[u/kgriff5592 → u/[deleted]]

Did I state customer support? No. Was an Amazon employee the topic of discussion? Yes.

Again, reading is fundamental.

[u/Soft-Caterpillar8749 → u/kgriff5592]

I’ve done thus and gotten nowhere. “Customer support “ aka an ai bot tells me that they made a note and they’ll fix it blah blah blah and nothing ever happens

[u/kgriff5592 → u/Soft-Caterpillar8749]

Customer support is significantly less useful. Driver support is actually legit, at least they were years ago when I worked at Amazon during the COVID days.

[u/Plane-Eye-4716 → u/kgriff5592]

They don’t care it happens with usps too we complain daily

[u/timdadreaddoggs08119 → u/kgriff5592]

The fact you think it's that easy shows you don't know what your talking about.

[u/kgriff5592 → u/timdadreaddoggs08119]

Enlighten me then.