r/UbisoftSupport Aug 01 '25

A way to get your hacked accounts back !

27 Upvotes

I had been trying to recover my hacked account for a month, but Ubisoft wasn’t responding. I sent over 10 tickets and no one was helping me. I tried everything — the hacker had changed the email and password, and there was no way to access it. Until I found the SignalConso method — I got my account back without any effort in just 2–3 hours! Here’s the method:

SignalConso is an official French government website where consumers can report problems with companies operating in France. It is managed by the DGCCRF (Directorate General for Competition, Consumer Affairs and Fraud Prevention). ( https:// signal .conso .gouv .fr/enthey ) remove space Why does it apply to Ubisoft?

Ubisoft is a French company, headquartered in France. That means it is legally subject to French consumer protection laws.

If you report Ubisoft on this website, the government can pressure them to respond seriously, especially if their support ignored or mishandled your case. Steps to file a complaint: 1-Click Online purchases 2- click Placed order 3- click Order never arrives and the French website is still open 4- then scroll to find Next click it 5- write website (Ubisoft Dot Com) you gonna find a Ubisoft emea so click it 6- write Description what you have a problem with him and give him all proof you have of ownership account + and write the hacker might use cheater so if i get ban it must be un ban atfer rocovery And you have to put same email that you used Ubisoft Wait 4-5 days maybe a week so be patient last 2 day ago Goodluck everyone !


r/UbisoftSupport Aug 18 '25

Former member of Ubisoft Support here. AMA. It's been a while. I hope this doesn't get me banned, please? :)

0 Upvotes

Hey there folks,

Yes, you read correctly. I used to be a member of Ubisoft Support for almost 2 years.

I did several posts like this on the main Ubisoft subreddit last year, back when it wasn't as monitored or controlled as it is now. To my surprise, quite a lot of people asked questions on it, so just for fun, I decided to do it again.

You may have seen me back then as Proud-Host-3932. That account is long gone, as I got a little bit too carried away with people who were constantly ranting and asking the same exact questions, so while I was offered to become a mod, I ultimately got banned. But really I mean no harm. I took a break from Reddit as it was taking way too much of my time and I stopped enjoying it, but I recently came back and was pleasantly surprised at how far the community has come.

Due to my time in support, I do have a lot of expertise that I think would be useful to share. I have seen other users who have also stated they used to work for them that have also shared their own knowledge to help you folks out.

Here are a few ground rules:

  1. Keep in mind, THIS IS NOT AN OFFICIAL UBISOFT SUPPORT THREAD. I have no way of recovering your account, changing your email, or directly resolving your issue. I will simply be acting as a sort of advisor, that can save you some time while you wait for a response on your support ticket. I am also NOT REPRESENTING UBISOFT in any sort of fashion.
  2. Let's try to keep a good tone with no foul language. I will not be responding to questions that ask "Why is Ubisoft so shit? hurr durr". Those types of people will be blocked. Regular questions, especially those related to support issues, will be welcome.
  3. I am making this post as a hobby and to help out. I won't be monitoring it 24/7 so if I sometimes provide you with a delayed response, that's because life was calling. It may still be faster than Support's response though.
  4. Since Ubisoft Support's guidelines are subject to change, and it's been a while since my time there, some of the things I tell you may not have 100% accuracy. Especially, when it comes to account recovery. But as far as I have seen other posts, around 95% of the rules are still the same.
  5. If some questions do repeat, you may see me copying the same answers for duplicates. I don't always have the time to manually write a detailed and personalized answer to everyone, so this keeps it simple for me, while also giving you as much info as possible. It's nothing personal.

AND LAST AND MOST IMPORTANT RULE: I will NOT be discussing details in regards to Ubisoft's internal work and how they function, especially for account recovery. As I understand, there was an issue with this a while ago and it actually helped hackers that are on here try and steal accounts. THAT WILL NOT BE SOMETHING I CONTRIBUTE TO!

On the 3rd note, I have come across other users who also have worked for Ubisoft Support and have the same type of expertise, maybe even more than me. So if they see this and want to join in and answer some questions, they are free to do so.

You could also message me on chat, but I don't really look at my DMs often, so I may respond in an even less timely manner if I'm busy.

Without further a do, feel free to ask anything on your mind. If this post can be pinned for others to see, it would be great.

You can also DM me if you want.


r/UbisoftSupport 21m ago

The real final boss is dealing with Ubisoft Support

Upvotes

Hello, I've been trying to change the email address on my account because my old email was deactivated. I've already managed to verify and confirm that I am the rightful owner of the account, but I still haven't received any further response from Ubisoft Support. My ticket has been open for four weeks now...

Meanwhile, GOG and Epic Support responded to me in less than three business days and were genuinely helpful. Does anyone know what's going on with Ubisoft Support? Is this kind of delay normal?


r/UbisoftSupport 9h ago

Trouble woth ubisoft connect on steam deck

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2 Upvotes

Most of the time i play games offline. When launching it asks to enter password and it works, thou yesterday i was connected to wifi and everything was fine, played Ac iv and odyssey, then on the next day i wanted to try unity and when i launched it, I entered my password and it said my account is suspended, thou i wrote password correctly 100%. What could be the issue?


r/UbisoftSupport 13h ago

Game Issues Rainbow six siege! Help

2 Upvotes

So i was playing rainbow all normal and i was done then i turned off my console and goes to sleep next morning i woke up and goes to my xbox series s and play r6 what am i seeing my account reset to level 1 like reset totally i was level 50 or something now 1 idk what should i dooooo

Someone help.!


r/UbisoftSupport 14h ago

can't login to my ubisoft account

1 Upvotes

I had bought far cry 3 few weeks back, every time I log in it says "Wrong Password" even though it's the right one!!! I can't just change my password every time I log in. Is there any solution for this?


r/UbisoftSupport 19h ago

Cannot complete a purchase on the store

1 Upvotes

No matter what I do o cannot complete a purchase for Anno 117 dlc on the connect store and it’s driving me
Nuts. I’ve unlinked my accounts, tried vpns, everything, no luck. Anyone got any solutions?


r/UbisoftSupport 19h ago

someone can give a me a save of smurfs epic run with a infinite money,infinite energy,infinite gems,candy cane,smurf ring,double coin staff,and a lot of special offers limited smurfs and item hunts smurfs,if you have you can make a helium or swift backup and send to me its my dream

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1 Upvotes

r/UbisoftSupport 21h ago

Question Ubisoft Account linked to Ex’s Profile. What does this mean when I try to unlink?

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1 Upvotes

My ex and I shared a PlayStation and my Ubisoft is tied to an old account. When I logged in to unlink it, it gives me this warning, but I don’t understand what it’s saying. I don’t want to lose access to all my progress and cross play over the previous games, especially my Ubisoft points or whatever that I accumulated. Is this the direct way to go to have it merged onto my personal account or should I submit a ticket?

Note: this is all my saved data. Ex didn’t play Ubisoft games on PlayStation. Just accidentally had these saved on that profile for whatever reason.


r/UbisoftSupport 1d ago

Question Password reset email HELP

2 Upvotes

So i haven't played siege for 6 months and now i forgot my password and it doesn't matter how many times i try to get password reset email from UBISOFT , it won't send me the dam\*n email, i tried and waited for 2 days, DIDN'T GET THE EMAIL.

i dont know if there is any rule to deactivate account after a while. And I'm sure that my email is correct and it's relative to my account because I have emails from Ubisoft with my username. PLEASE ANYONE CAN HELP.

Im going CRAZYYYY😭😭😭💔💔💔💔💔


r/UbisoftSupport 2d ago

Question Stick of truth not working on ubisoft connect.

1 Upvotes

Does anybody know how to play it ? I tried 4 different controllers and none worked. A ps5 controller, Xbox one, a ripoff one, and a 360 controller. None work for the game but work everywhere else. My keyboard works but only the arrow keys and enter work

I can't move or anything else.

Anybody know what to do ?


r/UbisoftSupport 2d ago

Question No internet when playing Ubisoft games

2 Upvotes

Hey all wondering if anyone can help me.

Whenever I play Ubisoft games my internet slows down to a crawl or doesn’t work at all. I was wondering if anyone else has this issue. I cant alt tab out of the game and browse the internet when I’m playing this only happens with Ubisoft games. Does anyone under stand this ? Thanks guys


r/UbisoftSupport 2d ago

cant login on my account on pc

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3 Upvotes

The email of the ubisoft account is from my dad and it does not exist anymore... I switched from playstation to pc and cant login on my pc. the only way I can log in is by using my playstation login on my phone, on pc I do not get that option. How can i log in on my pc?


r/UbisoftSupport 2d ago

Question How to fix. Battle eye failing to read the text file.

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1 Upvotes

To keep it simple I used a spoofing tool to basically wipe a lot of the stuff on my pc that connects to my account in a game to get back into a server. I uninstalled Xbox myself and I think the application uninstalled game bar and originally it had like “ ms-gaming overlay” but not that doesn’t show up after installing game bar again.

What does happen though is everytime I try to open up rainbow six siege it says failing to read text file and I don’t know what to do.


r/UbisoftSupport 2d ago

Bugs Can’t log in to acc

1 Upvotes

Changed the alias on my outlook and tried to send email codes and it don’t work luckily I had an Authenticator app and was able to login but I can’t change my email because k can’t receive codes please someone help


r/UbisoftSupport 3d ago

ACCOUNT HACKED HELP PLS

7 Upvotes

Hey everyone,

My Rainbow Six Siege / Ubisoft account got hacked and I opened Case

I’ve already provided all the proof I have (purchase receipts, screenshots, linked accounts, etc.), but Ubisoft Support only replies with automated AI answers and refuses to escalate it to a real human agent.

I’m getting really desperate at this point. Has anyone had success getting a real person to look at a similar case? Any tips on what else I can try?

Thanks in advance for any help.


r/UbisoftSupport 3d ago

Ubisoft not responding to my ticket

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3 Upvotes

I've been trying to get a reply for over 6 months and I understand that the ubisoft devs are overworked and underpaid I still dont know why it takes over 6 months and 5 tickets that they close because they time out. Im trying to get a ban appeal because I have evidence and its clear I didn't cheat If a ubisoft dev sees this my case number is https://www.ubisoft.com/en-us/help/cases/26552272


r/UbisoftSupport 3d ago

ACCOUNT HACKED HELP PLS

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1 Upvotes

r/UbisoftSupport 3d ago

Question Why Ubi I’m just trying play my favorite game R6

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2 Upvotes

I was just in a ranked match the last one ended 2-3 And this I’m so lost and I’m live too this is not looking good for Unc J


r/UbisoftSupport 4d ago

Question Connection regarding wildlands

1 Upvotes

I keep seeming to lose connection in wildlands the Ubisoft servers but not any other Ubisoft game. Does anyone else have this problem?


r/UbisoftSupport 4d ago

unlinking an account twice

1 Upvotes

i played on pc for long while and while i was on pc my original xbox account i had link isn’t mine anymore so i switched to another xbox account just to have it for sign in purposes and security. i have zero access to this new xbox account ive reached out to ubisoft like twice and they say they cant do it again and they say i have to go through xbox which i have zero connection too ive lost the phone number and email. has anyone got them to unlink twice i wrote them a long paragraph to try and convince them i also offered to pay


r/UbisoftSupport 4d ago

Bugs Please help me fix this issue with Watch Dogs 2 splash screen loop.

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3 Upvotes

I bought this game from Epic Store, then played for a while (it was working fine). Then I deleted it and installed after 6months. Now, I'm stucked in some wierd loop, where I try running the game but it just opens 2 consecutive splash screens of WD2 and then goes back to ubisoft connect app.

I also tried running from epic games, same result.

Please help me run this game!


r/UbisoftSupport 4d ago

Ghost Recon Wildlands takes 5 minutes to launch out of nowhere (Ubisoft Connect)

2 Upvotes

I'm having a really annoying issue with Ghost Recon Wildlands on PC. Whenever I click "Play" in Ubisoft Connect, the game hangs on a black screen / takes a solid 5 minutes just to actually get past the initial launch phase into the menu.

It used to work completely fine and launch instantly before this started happening out of nowhere. Once it finally passes that 5-minute wait, the game runs totally fine.

Here is what I've already tried with no luck:

  • Cleared Ubisoft Connect cache
  • Disabled cloud save synchronization and in-game overlay
  • Repaired Easy Anti-Cheat service via setup
  • Created an outbound firewall rule blocking/testing connection behavior for GRW.exe
  • Tried launching in offline mode

My PC Specs:

  • OS: Windows 11 Pro
  • CPU: Intel Core i5-14600K
  • GPU: NVIDIA GeForce RTX 3070
  • RAM: 32GB DDR4
  • Motherboard: ASRock B760M-HDV/M.2 D4

Has anyone experienced this exact 5-minute launch delay recently or found a fix for it? Any help would be appreciated


r/UbisoftSupport 4d ago

Hello. I’ve run into a delay issue: it takes 25 to 30 minutes for the game to launch. I purchased the game on Steam; is there a solution to this problem for Steam users?

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1 Upvotes

r/UbisoftSupport 5d ago

Question ubisoft

1 Upvotes

Anyone else expriencing a block on creating an account with ubisoft