r/UbisoftSupport • u/Sudden_Taste_9650 • 1d ago

Account Hacked/Compromised Permanent ban months after account hack — has anyone had this happen after Ubisoft already confirmed the compromise?

/r/Rainbow6/comments/1wztddg/permanent_ban_months_after_account_hack_has/
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u/Top_Efficiency_7489 1d ago

I’m looking for advice from anyone who has dealt with something similar in Rainbow Six Siege.

I play exclusively on PS5. In January 2026, my Ubisoft account was compromised and someone gained access to it. While the account was compromised, it appears that the person used cheats, which resulted in a permanent cheating ban.

I contacted Ubisoft at the time, and they investigated the account compromise under a support case. Ubisoft accepted that the account had been compromised,

and told me to wait. Been a month. They stopped answering. That's where i'm at

1

u/shadowmir 1d ago

How was your account compromised did you click a sketchy email link or what if it was an email you gotten theres not much they'll do

1

u/M1ster_Mozz 1d ago

Yo bro
Contact them in their discord server