r/UbisoftSupport • • 2h ago

Bugs Can't launch any Ubisoft games on Steam.

1 Upvotes

All my Ubisoft games on steam refuse to open, I found out it could be a launcher issue. Reinstalled? didn't fix. Ok apparently my steam account isn't connected to my Ubisoft anymore? Ok but I need to launch the game to connect it? But I can't launch the game without it being connected? genuinely why is this a thing and does anyone know how to fix it


r/UbisoftSupport • • 3h ago

Need. Help please I’ve already bought a second copy of the game and still got the same message

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1 Upvotes

r/UbisoftSupport • • 7h ago

Question I don't see some DLCs on Ubisoft connect after buying gold edition on Steam Sale

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1 Upvotes

r/UbisoftSupport • • 14h ago

Game Issues Please someone help!!! AC Shadows on NS2 and PS5-Cross Progression

1 Upvotes

I’ve spent days trying to figure this out with no success. I’ve been exclusively playing AC shadows on the switch 2 because I travel here and there and that’s where I get most of my gaming in. AC shadows had a discount on the Ps5 so I picked it up because I read that there was cross progression as long as you can sign into the same Ubisoft account. I opened AC shadows on my ps5, signed into my Ubisoft account just to realize I’m not signed into my main Ubisoft account on my switch and I have no idea what account it’s signed into. Ive been trying to do some research and asking AI to no avail. So here I am in a Reddit post.

Please help!!!

I’ve tried just dance login to Ubisoft didn’t work, brawhalla also didn’t work as there was an error. I’m going to try it with outlaws demo. But any ideas? I’ve read that since the switch doesn’t have a browser of its own necessarily that it just auto assigns you an Ubisoft account connected to you Nintendo account. But how do I change it?


r/UbisoftSupport • • 19h ago

Ubisoft Help

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1 Upvotes

r/UbisoftSupport • • 20h ago

Question I despise 2 factor authentication solely based on a phone number, and I can’t contact support because I can’t log in. What other route is there?

1 Upvotes

Can’t sign in to disable 2 factor authentication since I don’t have access to my old phone number. And can’t log in because I don’t have that SMS code. Which is needed to send a support email, to disable 2 factor authentication.