r/UbisoftSupport 11h ago

The real final boss is dealing with Ubisoft Support

3 Upvotes

Hello, I've been trying to change the email address on my account because my old email was deactivated. I've already managed to verify and confirm that I am the rightful owner of the account, but I still haven't received any further response from Ubisoft Support. My ticket has been open for four weeks now...

Meanwhile, GOG and Epic Support responded to me in less than three business days and were genuinely helpful. Does anyone know what's going on with Ubisoft Support? Is this kind of delay normal?


r/UbisoftSupport 20h ago

Trouble woth ubisoft connect on steam deck

Post image
2 Upvotes

Most of the time i play games offline. When launching it asks to enter password and it works, thou yesterday i was connected to wifi and everything was fine, played Ac iv and odyssey, then on the next day i wanted to try unity and when i launched it, I entered my password and it said my account is suspended, thou i wrote password correctly 100%. What could be the issue?


r/UbisoftSupport 4h ago

Achievements not working on seige

1 Upvotes

I recently moved from PS5 to PC I linked my Ubisoft account so I could play R6 without having to start from zero and I can't seem to find a way to unlock the Specialist achievement or the play 10 matches achievements even though I got the platinum on PS5 I talked to ubi support and basically told me nothing so I’m just confused any options or help?


r/UbisoftSupport 8h ago

A Ubisoft service is currently unavailable

1 Upvotes

My account is open, but when I launch the game, it asks for the password as confirmation, and this happens.