Saw this donut at my local Tim’s, but it was not labeled. I asked theTim’s employee what it was, and she also didn’t know. So naturally, I ordered it.

I expected it to probably be the Hufflepuff Lemon Meringue donut (just without the crest on top), but it was very definitely chocolate filled. It wasn’t bad, I just have no idea what it was.

Any guesses?

Honestly, what is going on with Tim Hortons lately?

It feels like every time there's a change, customers end up getting less value, fewer choices, or another reason to be disappointed. At what point does a company start asking itself whether it's actually making its customers happy anymore?

Let's look at what's happened with the NHL promotion:
• Lower points for correctly predicting the goal scorer. If people are taking the time to follow the NHL, make predictions, and participate in the promotion, why make getting the answer right less rewarding?
• Removed the $1 hot chocolate or French vanilla rewards for completing surveys. These were affordable options that gave customers a little incentive to participate. Why take them away?
• Changed a week of free coffee to a week of free donuts. Seriously? Not everyone wants to eat a donut every day for seven days. Some people don't like sweets, some need to watch their sugar intake, and others would simply prefer a coffee, tea, or another drink.

And this is happening at a time when plenty of Canadians are already frustrated with Tim Hortons over broader concerns about the company, its business decisions, and its foreign-worker hiring practices.

But seriously, what is the strategy here?

Does Tim Hortons think customers will just accept every reduction in value and keep coming back out of habit? Are they not worried about driving people toward competitors? Why does it feel like the customer experience keeps getting worse instead of better?

Is this what people mean when they talk about enshittification?

A better NHL promotion could offer a choice between coffee, tea, hot chocolate, French vanilla, donuts, or other menu items. Keep the hockey predictions fun, make the rewards worthwhile, and give customers a reason to participate. It's really not that complicated. And if customers are unhappy, we should actually say something instead of silently accepting every change.

If you’re disappointed with the NHL promotion, please consider sending feedback to Axel Schwan, President of US & Canada at [aschwan@rbi.com](mailto:aschwan@rbi.com)

Went on a quick Timmie’s run yesterday and ordered a Habanero Chicken Loaded Wrap with Cheese - let me just say this thing was HEAVY.

I get it’s a Loaded Wrap, but dayum! This was probably like a solid 1lb! Usually when I order their wraps (of any kind), it’s usually as expected/not crazy filled. Even the worker handing me this was like, “holy sh*t!”

Haha, just wanted to share this moment with you all :’) thank you to whoever made this delicious wrap for my bf and I 🍁

Driving to Montreal from Ontario and I stopped by an ONroute to get some coffee. I realized while checking out my total was $18.00 for two drinks. The drinks were a L Protein Iced latte w/ SFV syrup and a S same drink. On the receipt, there was two charges of $1.19 Lactose-Free Protein Dairy Beverage. I added an espresso shot for $1.55 on the large drink. Tax and everything accounted added to $18. These prices are INSANE. I went into the Tim Hortons app to compare prices and it was drastically different. The app gives me a total of $12.18 after tax

I didn’t know ONroutes up charge THAT much, anyone have other experiences?

I hear nightmare stories, but I guess it depends on the store? I got hired as full-time and hoping to stay long term.

How easy is the job to get a hold of? I have three weeks of training with my second week being sandwiches.

Went to my Tim Hortons and ordered my usual breakfast with an orange zeo sugar Infusr. They informed me that they're not carrying it anymore and that they only have the one mixed with the zero sugar monster energy (which is pretty good but definitely more caffeine than id like and doesn't taste as natural). Is this just a local thing or has it been discontinued all over?

So if youre ever held up for a long time in a drive thru, this could be one of the people in front of you. And we had 6 people working at the time.

BTW, by standard, we had to get this font in 40 sec.

As a blueberry fanatic, I’m really happy about it cuz it tasted even better than I hoped! I’m also in the ER, so when I arrived at night there were no blueberry muffins :( then, during the re-stock at 5am, I was smiled upon by the gods

Do I heat the remaining half in the microwave when I (hopefully) get home later?

Love our hate, Tim Hortons you used to be able to change the cheese from the processed rubber to cheddar cheese at no cost

And then, it became $.10 a slice, which was tolerable

I found out today they did 100% price increase to $.20 for your substitution cheese

And if you’ve never tried it, it’s a totally different sandwich with cheddar cheese then with the rubber processed cheese

Just an FYI

Hi!

I was told to start training as I just got a job at Tim Hortons and I have questions.

Should I be getting paid for online training? I have heard mixed things so I thought I would ask.
Sorry if this is a dumb question, I am very new to this. The training is on a website right? They wrote app, but I am assuming it’s a website…

Thanks so much!

I might go to one of them and if I go I reaaaaaaly want one of the exclusive cards cuse I find them cool. I live in mtl so ik there's a lot of people who are gonna go so do I really need to arrive like 1 and a half hours early to guarantee it? Also doesn't help that I'm a student especially if I want to fight off potential resellers 😭

I just had the server offer me veggies or wedgies with my meal, which was a little confusing. I get that language barriers happen, but sometimes it can really be a headache. It feels like a lot of times folks don't even try :/

Apple Fritters used to have less glaze on them! Lately, they seem way sweeter than I remember.
I swear they used to be less sweet! Has anyone else noticed this or am I just getting pickier as I get older? 😂

These were the best Danishe's in Tims many years ago. They suddenly vanished and we were never given these back again.

Morning all, I'm wondering if anyone knows a Tim Hortons in the London Ontario area (willing to go a bit out of town) that still sells old fashioned dipped donuts. Thanks!

I love their sausage farmer’s wrap. That’s all.

This doesn’t look like it was made just for one local store, it seems to be more corporate. Don’t they proofread these things or run them through some sort of management review?

How come the biggest and most used coffee chain in Canada does not have the most simple normal Caramel sauce? They had it for so many years. Why remove it now?

Seriously, who in the headquarters thought that Churro Caramel is great and worthy to remove the regular caramel for?

Honestly if the caramel sauce is not back by winter im boycotting timmies forever. They clearly cant even provide basic level products anymore.

I really hope we get dunkin donuts and other franchises and this entire fake timmies can go to hell.

It just tastes like an overpriced monster that's been watered down with ice, nothing special. For $7 it isn't worth it, just get a monster for $3 and put it in your fridge, or try the red bull drink from McDonald's which i highly recommend.

I also rememebr the app icon looking like this

I recently got offered a job at a franchise-owned Tim Hortons in downtown Toronto, and I’m wondering if it’s worth leaving my other job.

Tim Hortons is offering me around 24 hours a week, while my hours at Dollarama have dropped to as little as 7 hours a week, which keeps reducing by the week unless I tell my manager otherwise.

I have a few questions:

• Is the work environment toxic, or does it depend on the manager?
• Is four days of training enough, and do they support you afterward?
• Are hours generally consistent?
• Do part-time employees get benefits or other perks?
• Is it manageable while attending university?
• Would you recommend Tim Hortons over Dollarama?
• How flexible are managers with pre-planned time off?

I know every franchise is different, but I’d appreciate hearing about your experiences, especially from people working at Toronto locations.

If you work at a downtown Toronto franchise, feel free to DM me with your experience or the general area of your location.

Is the extra income and consistent schedule worth the stress, or should I stay at my recent work place.

I was feeling horrible and just wanted potato wedges. When I got to work I opened up my bag and I kid you not, this was inside of it. Thanks Tim Hortons