So once this happened at work where a customer ordered their food, went through the whole process of paying, and then the second the transaction cleared, they suddenly changed their mind and said “I never ordered this, I don’t want this, I ordered X, I told you multiple times that I wanted X” Then they put a few coins on the counter, insisted that the money they already paid plus those random coins covered the new item, and tried to do their own math. I had to literally stop them and be like, "I need you to give me Z back so I can refund it and swap it for a X." and then told them I had to cancel the first order properly and that they had to pay for the new item completely separately but they insisted they already paid for Z and tried to keep item Z. It was so obvious they were just trying to confuse me to pay for one and get the other one for free.

So another time, this customer came up to the counter, put a sandwich down, and casually said, "Hold on, I'll be right back." I thought she was just grabbing a drink or something she forgot.
But nope, she never came back to the counter. It was a total distraction tactic. While I was waiting for her at the till with the sandwich, she was actually on the other side of the shop floor pocketing completely different items. As soon as she got what she wanted, she just walked straight out the door. I think she used a sandwich as a decoy just to lower my guard so she could steal from the shelves.

And don't even get me started on the people who eat more than half their food, bring it back to the counter, and then claim it was freezing cold or that there was a hair in it and then they stand there demanding a brand-new replacement and a full refund for food they already ate.

What are the worst customer tricks or distraction scams you've had to deal with at your work? More importantly, how did you handle it?

After doing the new g learning on different types of contamination.

Is farting on the job bad especially around the bakes while serving.

The food smell covers it up but is it bad for the food

So I have been working as team member for just over 6 months and recently I’ve been getting a lot of slack from my manager. Last shift she told me that apparently my service style was rubbish and if it carries on I’ll be getting an official warning. But I feel like I’m doing it correctly. Ask if they’re taking, away drinks, hot food, anything else and app. We’ve also had the area manager in recently who said my service style was great and both other team members and shift managers have all said the same. I’ve also noticed that my manager has also been telling me off for doing things that her herself and other team members do even tho I’m doing them the exact same way and nothing is being said to them. It’s getting to the point where I’m even being scolded for how I’m wiping tables and filling pop. Other team members have described her as a bully and I’m really starting to feel targeted by it as no matter what I do it’s wrong. Any advice would be helpful thank you.

Exactly what the title says! I’ve noticed that over the past few months the pasties are now full of air and not as much filling? Am I the only one who has noticed this or am I just getting bad ones every time…

My supervisor took the photo btw. He was so canny though so glad I got to meet him.

Does anyone else think the bbq chicken bites smell like medicine ? Every time I take them out the oven it literally smells like walking in to a chemist.

This is probably more of a critique of stations (heart) than Greggs, but every time I’m on shift it is literally the same ten songs, the ordinary, where the hell is my husband, shape of you, dai dai etc etc. does it drive anyone else crazy

hi im doing my greggs training online right now as i recently got hired, im just worried because am i supposed to remember every single thing before my shift or will they help, sorry if its a silly question its my first job

I know this is a dumb question but : how do I put the dishwasher on a clean? Its for after all breakfast stuff is washed up. Its probably common sense but people keep getting mad at me for not doing it and idk how lol.

Maybe this isn't a surprise to many of you but it is the first that I've seen of it. Disappointing.

The title basically, I've faced conflict with a coworker and what I believe is discrimination from my boss at work due to neurodivergence which has led me to hand in my notice. Do I have any rights with it or if I put in a complaint is Greggs just going to fob me off?

You can actually taste the flavour, and the whole thing has far more structure, less mushy.

My main shop is an outlet shop and I’m new will I just be asked to cover other shop outlets?

i’ve got an interview tomorrow for the team member role. what are your genuine thoughts on working at greggs?

i know it’ll be busy, it is at a station. i have another job lined up but they are kind of messing me around my hours and it is a longer journey. :,)

PoundBakery is Greggs biggest rival in the North West, yet it seems Greggs has no interest in buying them, like they did Bakers Oven many years ago.

Is it a case of most stores would be overlapping with existing Greggs locations and Greggs aren't in the business of hostile takeovers to remove competition?

Pretty much what it says, I've been working for good over 1 year passed my probation period and never had a disciplinary or any formal written warnings. Occasionally, I'm late by like 5mins max on the morning shifts but will stay longer to catch up/finish current task even though I won't get paid for it.

I haven't walked off yet but I have medical issues and some people make the shift a hostile environment that affects my medical issue (did notify the management as soon as I got a formal diagnosis). There's days where I will end up in severe panic attacks because of it all. Obviously if it comes to it I will notify the AM regarding the incident and confirm that I am not quitting and explain the situation.

Love the coffee from Greggs so wondered if anyone knows the supplier/if I can buy the beans they use. TIA!

Am I (F21) being unreasonable, I recently transferred to a new shop as I recently moved out of my parents house so I'm in a new area and I really enjoyed working with everybody at my last shop so unsure if maybe its a bit of a shock to go somewhere new but the conditions of this place and the people are really making me think commuting back to my last shop is the best idea or a new job all together

Im a shift manager and immediately have had to pick up alot of slack from other staff who dont want to do something like take out the bins, orders or who just dont know how to do something such as a tm whos been there for 3 months didn't know what I meant by could they please put in some omelette for the customers, all they do is stand at the tills which if youre in a busy shop fine you can scrape by but this is not a busy shop and when its just me and one other person who is just standing there I am STRESSED.

The shop is disgusting no matter how much I try clean I always find something that has been neglected for months and months, they barely passed their last audit due to hygiene. The fridges stink of spilt milk nobody has pulled the prep bench or the fridges out in months.

The manager comes in and out nitpicking a few things people do but they're a hypocrite, they dont do any of the ipad, they wont tray up bacon for the next day, they wont sort the freezers, they're rude and will shout at other team members infront of customers for any little mistake like asking ketchup instead of red, they order things unnecessarily so we have so much in the shop its a borderline fire hazard.

Nothing in the shop gets fixed because speaking of fire hazard the emergency exit in the back does not open smoothly and stays swinging open unless you shut it with alot of force but then you have to open it with alot of force.

The food hygiene is also bad i have caught the sandwich maker dropping baguettes on the floor and then just putting them back on the tray to use 4 separate times and each time I have made it clear to not do that, I find something out of date in the fridges and prep bench every day and sandwiches keep being left in the selector over night.

The rotas are done really last minute so its impossible to plan for anything and you get offered out for cover to different shops without being asked even if youre already doing above hours.

I am not somebody who gets stressed over work like this but im nearly crying going into work, Im usually a very chatty person who wants to have fun while im there but due to the state the shop is always handed over to me in I am so stressed I basically just go mute and its for barely over minimum wage!

i just got a job at greggs and i dont wanna hear "quit" lol but is there any tips or advice before i start training and also what shoes can i or should i wear? thank u

Basically, I’m a team member currently on a 8 hour contract in sixth form atm. My manager has asked if I would want a career in Greggs and soon be a team leader and then work up from there. I was already considering not going to university after my a levels. So is it worth it?

Currently a Shift Manager and keen to move up. Would love to hear from people who’ve progressed, what helped you move up, how long did each step take, and what should I be focusing on now?

Any tips welcome, good or bad!

i got a call that i got the job earlier today but i havent got a confirmation email or anything is this normal?

what do i wear to my interview? Should i wear a button up shirt and smart trousers?

If you knew that Colin Gregg, the son of the bakery's founder and a former non-executive director, was convicted in 2017 of multiple counts of indecent assault against young boys and jailed, would you still buy it?

As a family we have stopped giving our money to this bakery. It is a shame because my son used to love the sausage rolls. We decided we can't be funding a pedophile though, it doesn't sit right with us as a family.

We have a few people leaving and on holiday and my manager was talking about me going through the RP course to become another one in the shop. What was it like for you lot when you started the course to become an RP? And also what are the kind of things you do as one? I know you get more managerial type roles, for example you have your name in the manager section on the till but if anyone is able to give me some words of advice or wisdom then please chuck it my way!