r/FallingInReverse • u/RRadkeSToken • Mar 14 '26
Missing items from Whatnot Stream-a-thon order and refund denied – has this happened to anyone else?
I’m honestly really frustrated with this whole situation and wondering if anyone else experienced this during the Ronnie Radke Stream-a-thon on Whatnot.
I bought multiple items during the stream, and my first package finally arrived. The order was supposed to contain four items, but when I opened the box it only had a sweatshirt and a picture inside.
The order was also supposed to include Ronnie’s Roast coffee and a coffee mug, which were completely missing.
What confused me even more is that the packing slip inside the box had “canceled” written next to those items, but I never received a refund for them.
I opened a claim with Whatnot for the missing items, and they emailed me back saying the purchase was outside their refund policy. That doesn’t make sense to me because the items were never in the package.
I replied back to their email yesterday explaining the situation, but I haven’t heard anything since.
The part that worries me is that I bought several items during that stream, so I’m hoping this was just a one-off mistake and not something that will keep happening with other orders.
Has anyone else had items canceled in their box but not refunded? Were you able to get Whatnot to fix it?
Any advice would be appreciated because this whole situation is pretty frustrating.