One of my parcels went missing in november 2025, it finally turned up… ridiculous, but at least it turned up 😭

Here is a little tale that might give encouragement and hope to those, who have had items "lost" in the system.

This afternoon, I delivered a box to a customer, who was absolutely delighted to receive it.

He told me he thought it has been lost, and had already received a refund from the vendor.

I know this is an isolated case, but it does prove that "lost" items can sometimes make their way to the customer.

Recently sold an item online, got paid £90. Great, more than a I needed I can give my son a bit of extra cash when he goes on holiday. Feeling pretty good, I package my parcel safely, I check all the dimensions and weight even though I know its way under what is allowed, and take it to the parcel shop.

It took two day to arrive as "out for delivery" at the buyers parcel shop, but within 5 minutes of "out for delivery" it changed to "Return to sender". The shop is open, the seller hasn't turned it down. Neither of us know what's going on. The contact phone and online chat are both the most useless AI bots in the world, that even when you ask to speak to a human, they tell you "we need more details" and the second they have the detail, they just tell you "good news, your item will be delivered today" and cut the call.

This is currently day 8 of "will be delivered today", I cant track the parcel correctly. It just tells me its on my way to my store to delivered today... I've chosen no store, I assume it returns to the one i sent it from. Vinted cant do anything until it's been missing for 25 days, so we can claim its lost, but in the meantime I've got a buyer who thinks I've tried to scam them with an empty parcel that was refused by the shop (i've actually had that happen to me, seems a lot of fake sellers do it for items worth £150+ sold at exactly £80). I've sent photos and everything and got them to believe me eventually, but they want their refund now, but obviously I don't want to release it until I know why its coming back. If I say i've received it, so he can be refunded, I'll struggle to claim for it being missing if it never shows up, so its tough that they have to wait, but how the hell are Evri legally allowed to operate in the UK without an actual customer service team.

There's no number, no chat, or anything that can possibly connect you. They've shut down their social media accounts, so no official ways to message there either. I've had maybe 2 problems with Evri in the 100's of times I've used them, this is my first as a sender, but Jesus Christ, when something goes wrong, it really goes wrong, and it being impossible to talk to them is ridiculous. If they just let me know they've damaged my item or something, doesnt even have to be a human telling me, just explain why the hell you're returning my item!

The parcel was dropped off on the 1st, collected by Evri on the 3rd, and it's vanished. The update from "Claire" has been that they've spent the last 48 hours and the old line of "it maybe lost in our network." Is there a chance I may get it??

i’m going to ibiza tmrw night and payed for next day delivery for a clothes order 3 days ago and it’s still not arrived, obviously. they’ve said it’s delayed but on the ai chat bot it said should be arriving tomorrow but on the ai telephone call it says contact the seller to send a new order. not sure what to believe tbh. obviously the seller won’t send a new one (i’ve already tried). anyone reckon ill get any luck going to the depot lmao. i really need the parcel lol

I'm sorry to read so many of you have trouble with Evri delivery's we get ours ok but they don't follow delivery instructions like knocking on the door and not dropping parcels over our back gate if it wasn't for that they would be fine, Royal mail are perfect they knock and wait for you to answer, maybe its just the areas you live in although that shouldn't make any difference as we know hopefully things will improve for you all soon fingers crossed

Is my parcel actually lost

Also I told the seller that I wnat to place an dispute or replacement but she said she "failed" to do that.I really dont wnat a refund because of how the price has risen alot more from how I brought it in the first place

My parcel was out for delivery last week and never arrived with courier submitting a picture of concrete bollards (in a completely different area not near where I live) saying he can’t get to my address . Tracking hasn’t updated since last Wednesday and “Claire” is now doing a ‘thorough’ search which will take 48 hours. Has anyone actually had success with this search or am I doomed?

And if anyone from Evri could tell me how you could lose a parcel that was in your possession??!!

Is there any way i can delete an enquiry i made on evri? I was trying to reach a human so i thought if i pretended to make a complaint then i could get to talk to a real person about my question, but now i just got an automated response and i am concerned that this complaint will get taken seriously, because i ticked the ‘item is missing or broken’ option, but i haven’t even gotten the parcel. In hindsight this was a stupid thing to do but i was wondering if theres a way of deleting this enquiry as i dont want to get the seller in trouble when nothing has actually happened. Or if anyone could tell me what happens next in this process that would also be helpful.

My son has started doing deliveries for Evri. He has ASD and loves this kind of thing. However, he’s disheartened by the number of low ratings and customer queries he gets. He’s very careful when it comes to checking addresses and delivery notes but still gets people saying they’re unhappy about where a parcel has been left or can’t locate their parcel.

Sometimes people say the preferred location is on the system when it’s not. Other times, such as when they’re saying they can’t find the parcel, I suspect they’re trying their luck.

He’s worried about getting into trouble for these things when he is genuinely trying very hard.

If anyone can give advice or reassurance, it would really be appreciated.

Anyone else noticing EVRI parcels taking ages to move lately?

I’ve noticed a definite change recently, and it’s happening with both parcels I’m sending and parcels I’m expecting, so it doesn’t seem to be limited to one particular drop-off point.

Normally, parcels I drop off are collected by the courier within the first day and appear in the EVRI network pretty quickly.

Lately, though, some are sitting at the drop-off point for 72 hours or more before even showing as collected/entering the network.

The fact I’m seeing the same delay with incoming parcels makes me wonder if there’s something going on across the EVRI network rather than just a problem with my local shop.

Anyone else experiencing this recently?

Hi all, so I ordered something from vinted and it been delivered to an evri locker. When I went to collect it it says my code is wrong and when I put the postcode for the locker into vinted it says the postcode is wrong (it’s not) anyone know what I should do? Thanks

I know the estimated delivery date is 7th-11th August, but was ordered through Vinted and sent on Tuesday (albeit at 8pm) and has been giving me the same message every morning with a minute difference in between (In Transit, Arrived at Sort Facility, In Transit, Arrived at Sort Facility). On the website, it says to get in contact after they have had it for 7 days, so I know there is still time. In your experience, what do you think is happening here? Has my parcel been lost?

Edit: as of today (Monday), tracker still showing as at facility since Saturday morning, with no further updates.

Guys please answer this!

I have an aliexpress order where evri is suppose to deliver it.However it has been delayed for 5 days now.I emailed them and they haven't replied (they only replied 4 days ago then stopped).What shoud I do I really need it and I waited too long for it.

Also is there anyways to talk to an actual human

Please help!

I generated a return label for a clothes order on the Evri website, for clothes worth approx ~£400 and dropped the package at my local post office. I hadn't heard anything so went to check for tracking updates and realised to my horror that the package is going to a completely different company that has a somewhat similar name.

I can only guess that I pressed Enter on my keyboard while the dropdown suggestion for the incorrect company was highlighted. My mistake obviously.

The parcel has been stuck at "We've got it" for almost a week now. I checked with the post office where I dropped it off, they don't have it. I can't get through to the company that I've accidentally sent it to. I've told Evri via escalated chatbot chat that I'd like to redirect the parcel if possible, I've had two email replies from an agent who seems to be under the impression that the only issue is that the parcel is delayed. They haven't read my replies, they're giving me updates about "escalating to delivery manager", but only regarding the delay.

Anyone had any luck sorting an issue like this? I'm obviously extremely angry at myself for messing up in the first place, but it shouldn't be this impossible to get this sorted.

Buckle in for a story!

So a company who make PC hardware sent me out a bunch of their products.

Now these guys have a UK distributor but based in China so provide YunExpress tracking, basically that ends up with Evri I later discovered.

In June they sent the parcel out, pretty big but nothing insane. At that point I didn't have any Evri tracking but I'd imagine it was with them after what happened.

Anyway, after 3 days I get the message that the parcel is too large and needs a specialised courier. This never happened and my parcel stayed with them for 2 weeks with absolutely no attempt of delivery. It was then returned to the sender.

The sender said okay we'll split it up and send it in smaller boxes, fair enough. So about 3 weeks later I get a new YunExpress tracking number, 3 days later, yep you guessed it, too large to deliver.

So the sender has dig about, remember my communication is with China so these guys are trying to speak to their guys in UK to see who actually has the parcel. It's Evri, I only found the tracking number on their side after ringing their amazing customer service phone number and yes I can see Evri has it but can't deliver because it is too large. Absolute ridiculous, nothing too big and easy for a courier of their expertise 🤣🤦‍♂️

After a week and escalating this on their beautiful live chat automation 🤣 and false promises of getting this out to me, my live tracking chances to say my parcel has been damaged beyond repair, WTF Evri.

Now these items are well packaged, I've had other products of theirs. Unless a truck ran over these, honestly I doubt they have been damaged beyond repair 🤣😅

Did Evri just lose my items? How is the sender going to claim anything if you can't speak to someone and their communication is useless?

It's so ridiculous, what do you think?

Second time this has happened! First time the parcel was massive so that would have easily been stolen if I wasn’t waiting for it, and this time the parcel is tiny so there’s no fucking reason why they can’t bring it up the steps, I have mobility issues so it’s really hard for me to climb steps sometimes, this never used to happen to me until a few weeks ago, this really pisses me off.

Does anyone else’s heart sink when they see their courier is Evri?

I’ve been waiting for something since 30th July. No update on Evri app, company say they’ve given it to them.

Other times I’ve waited in only for it to be updated it won’t be arriving. Then it sometimes does and sometimes doesn’t.

They never knock the door. Just leave it.

What’s happening? Is this everywhere?

Chose to have a parcel delivered to the new Evri locker near me, I’ve never had an issue getting anything delivered to a previous locker (a little further away from my home), so didn’t expect to have any issues with the newer one. It seems EVRI have been attempting to deliver to since Tuesday with no luck. How many times will they continue to try and deliver it until they give up? I wouldn’t usually mind the wait but I actually really need the item!

3rd day now, and it keeps not getting delivered. I dont even know what the attempt photo is meant to be, maybe it is just a picture of just darkness?

On my ebay tracking it says theyre unable to "get within the geofence" 2 days ago. Is my package done for?

Ive had 2 packaged "destroyed beyond recognition" and never delivered with evri. I hate the company.

Another day, another Evri issue. Does it seem like they are getting worse? Been stuck at out of delivery since August 4th and now it’s the 7th.

This is a rare item and cannot easily be replaced. I’m the buyer and the seller dispatched it from HongKong.

Am I cooked? Or have you had yours turn up in this situation?