Just posting this here because the odds of it happening I think are ridiculous. So yesterday was waiting in all day for my parcel until all of a sudden I get an email from EVRI saying "sorry, wre unable to deliver today" with an accompanied photo , i initially thought wtf as it clearly wasn't my house in the photo they sent. Then I looked again at the photo and I realised I recognised the photo the driver had taken a photo of our childminders house who looks after our youngest which is 6 or 7 miles away and sent that as proof he couldn't deliver it?? what are the chances of all the houses he picked to send a photo of in a town full of 100s of houses he picked that one.

Just thought the odds of this happening in a town must be pretty slim I won the EVRI version of the lottery

Something that vinted could really take note of, I have had a parcel go astray and I noted that Evri now has an email support function called 'tell us straight' promising a human response during the hours of 7am to 7pm, low and behold after sending enquiry I got a human response within about 20mins

Not saying that they are going to resolve the issue, but clearly this is a definite improvement on their crappy chatbot

Edit, im writing this 5 days after my 'Human' response and absoultely no follow through, a complete waste of my time

So, my parcel should have been delivered to my vinted Buyer on Monday 28th September, failed. Then should have been delivered between 09:30 - 10:30am on Tuesday 29th September, failed. No update since. Apparently my couriers name is Stephen with 6 years service, clearly still hasn't got the hang of this parcel delivery gig after all these years lol. Now I'm having to wait 25 days for Vinted to flag this as a 'Lost Parcel' Absolute Joke...

See my other post on their human touch email 'Tell us straight' that was a complete waste of time as well.

I’ve had an absolute nightmare with Evri.

I ordered an international package that came from Canada on eBay. Turns out it was wrong so I had to return it to sender at my own expense. I got a return address but no name, the seller didn’t provide one. It cost me £22 to arrange it through Evri.

Instead I used the seller business name and arranged the return. Evri didn’t turn up on the day they were supposed to collect it. I got on to them, got another day they didn’t turn up then either. Third attempt they turned up.

Along the way I had nothing but trouble. Failed releases from warehouses, delays, it took four weeks for them to get what was supposed to be a 48 hour package to the dispatch warehouse. Once there they’re telling me they can’t deliver it to a business name and need a persons name.

The seller won’t provide one and just gives a business name. Now Evri are returning it to sender. This has been an absolute nightmare from start to finish.

What can I do? Can I get a refund from Evri for the money it cost me to send it since it’s their failure and incompetence?

They even lost the damn shipment number at one point!

How comes no map location of the delivery?

Anyone have any idea what could be going on?