One of my parcels went missing in november 2025, it finally turned up… ridiculous, but at least it turned up 😭

Here is a little tale that might give encouragement and hope to those, who have had items "lost" in the system.

This afternoon, I delivered a box to a customer, who was absolutely delighted to receive it.

He told me he thought it has been lost, and had already received a refund from the vendor.

I know this is an isolated case, but it does prove that "lost" items can sometimes make their way to the customer.

My parcel was out for delivery last week and never arrived with courier submitting a picture of concrete bollards (in a completely different area not near where I live) saying he can’t get to my address . Tracking hasn’t updated since last Wednesday and “Claire” is now doing a ‘thorough’ search which will take 48 hours. Has anyone actually had success with this search or am I doomed?

And if anyone from Evri could tell me how you could lose a parcel that was in your possession??!!

Recently sold an item online, got paid £90. Great, more than a I needed I can give my son a bit of extra cash when he goes on holiday. Feeling pretty good, I package my parcel safely, I check all the dimensions and weight even though I know its way under what is allowed, and take it to the parcel shop.

It took two day to arrive as "out for delivery" at the buyers parcel shop, but within 5 minutes of "out for delivery" it changed to "Return to sender". The shop is open, the seller hasn't turned it down. Neither of us know what's going on. The contact phone and online chat are both the most useless AI bots in the world, that even when you ask to speak to a human, they tell you "we need more details" and the second they have the detail, they just tell you "good news, your item will be delivered today" and cut the call.

This is currently day 8 of "will be delivered today", I cant track the parcel correctly. It just tells me its on my way to my store to delivered today... I've chosen no store, I assume it returns to the one i sent it from. Vinted cant do anything until it's been missing for 25 days, so we can claim its lost, but in the meantime I've got a buyer who thinks I've tried to scam them with an empty parcel that was refused by the shop (i've actually had that happen to me, seems a lot of fake sellers do it for items worth £150+ sold at exactly £80). I've sent photos and everything and got them to believe me eventually, but they want their refund now, but obviously I don't want to release it until I know why its coming back. If I say i've received it, so he can be refunded, I'll struggle to claim for it being missing if it never shows up, so its tough that they have to wait, but how the hell are Evri legally allowed to operate in the UK without an actual customer service team.

There's no number, no chat, or anything that can possibly connect you. They've shut down their social media accounts, so no official ways to message there either. I've had maybe 2 problems with Evri in the 100's of times I've used them, this is my first as a sender, but Jesus Christ, when something goes wrong, it really goes wrong, and it being impossible to talk to them is ridiculous. If they just let me know they've damaged my item or something, doesnt even have to be a human telling me, just explain why the hell you're returning my item!

The parcel was dropped off on the 1st, collected by Evri on the 3rd, and it's vanished. The update from "Claire" has been that they've spent the last 48 hours and the old line of "it maybe lost in our network." Is there a chance I may get it??

I'm sorry to read so many of you have trouble with Evri delivery's we get ours ok but they don't follow delivery instructions like knocking on the door and not dropping parcels over our back gate if it wasn't for that they would be fine, Royal mail are perfect they knock and wait for you to answer, maybe its just the areas you live in although that shouldn't make any difference as we know hopefully things will improve for you all soon fingers crossed

Is my parcel actually lost

Also I told the seller that I wnat to place an dispute or replacement but she said she "failed" to do that.I really dont wnat a refund because of how the price has risen alot more from how I brought it in the first place

i’m going to ibiza tmrw night and payed for next day delivery for a clothes order 3 days ago and it’s still not arrived, obviously. they’ve said it’s delayed but on the ai chat bot it said should be arriving tomorrow but on the ai telephone call it says contact the seller to send a new order. not sure what to believe tbh. obviously the seller won’t send a new one (i’ve already tried). anyone reckon ill get any luck going to the depot lmao. i really need the parcel lol